Decided to use Bhaya despite it being a bit more expensive than other tours. We did a two day one night trip and had a fantastic time. The boat was clean and comfortable, the food exquisite, and the staff exceptionally friendly and helpful! Upon seeing other vessels in the bay and talking to other travellers, we were very happy we paid that little bit more.
If any improvements were to be made it would be the 3.5 hour trip to Halong Bay from Hanoi could do with a guide to tell us about the history and explain the areas we were passing, otherwise we were very well looked after!
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