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“Weekend getaway” 4 of 5 stars
Review of BEST WESTERN PLUS West I-64

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BEST WESTERN PLUS West I-64
2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #1 of 2 Hotels in New Albany
Certificate of Excellence 2014
GreenLeadersSilver level
Concord, North Carolina, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Weekend getaway”
4 of 5 stars Reviewed April 27, 2014 via mobile

Stayed for a long weekend at end of March. Our room was right beside the elevator and we could hear it every time it ran. The hotel was average, breakfast was pretty good. The staff was friendly and helpful. Just across bridge from Louisville so its a good location for t hat.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review, April 30, 2014
Thank you for your comments regarding your recent stay at our newly renovated hotel. I am thrilled our team was able to provide you with exceptional service. We strive to make every guest feel at home. I have shared your comments regarding the elevator to our engineering team. They will be working towards a solution for minimizing the noise level on our guests. We look forward to seeing you on your next visit.
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229 reviews from our community

Traveler rating
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    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bedford, Ohio
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 21, 2014

The remodel of this former Holiday Inn is still in progress, but the work so far has put quite a polish on it. It was great to see many of the same caring, friendly staff who go ouit of their way to make your stay enjoyable. The complimentary breakfast has been expanded and was able to handle large groups in the busy Derby season. The location is awsome. You can walk to the river and through the beautiful historical neighborhoods of New Albany. You are only a short drive to the Horseshoe Casinio of Southern Indiana and all the atractions of Louisville. Overall clean, quiet and comfortable (the new pillow top matress' are great).

Room Tip: We have stayed in a variety of rooms over several years - we actually like the back end since most p...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review, April 23, 2014
I appreciate your kind comments. Our renovation is near completion and we are so happy to share our brand new hotel with our guests. We take pride in our expanded breakfast, featuring scrambled eggs, sausage, biscuits and gravy, fresh made pancakes and more. We think the new, upgraded mattresses really make a difference in our guests' sleep. I can't wait for your next visit so you can see the final touches we have finished up.
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Bedford, Ohio
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 21, 2014

This property has a great location for cruise / air travel. Complimentary shuttle service. Fast food, grocercy and shopping options within walking distance. The only down side our room was way over done with some kind of air freshener and we both have alergies so it was not good. Also, our room was right off the lobby and many of the seniors gathered there for late evening cards, TV and fun. If I hadn't been just out of the hospital and exhausted I probably would not have noticed.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon F, General Manager at BEST WESTERN PLUS West I-64, responded to this review, April 23, 2014
Thank you for taking the time to review our hotel. I am thrilled you had a great stay with us. I have shared your comments with our entire team. We look forward to seeing you on your next visit to Louisville.
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St. Louis, United States
1 review
5 of 5 stars Reviewed April 14, 2014

Rooms were very nice and bed extremely comfortable. We stayed a night on our way from St. Louis to Lexington for a weekend of races at Keeneland Race track. Hotel just outside Louisville so very convenient. Free breakfast was excellent which is is very rare from other hotels I have visited. Only slight complaint was that the hallways are not carperted. Therefore guests rolling luggage was very loud and echoing which woke us up a few times. But that was only complaint. Highly recommended place to stay!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review, April 15, 2014
Thank you for your comments. We do apologize that the 1st floor hallway is tile not carpet like the others. We are trying to find cart wheels that will lessen the noise factor for the guest rooms on the 1st floor. We take all guest comments seriously and will continue to research solutions
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Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 13, 2014

It was difficult to secure a confirmed reservation -- not because the place was booked, but, first, they sent no confirmation, and, later, they sent multiple incorrect confirmations. My brother and I stayed there for six nights in early April 2014, during which time they failed to honor wake-up calls for four of five nights (no request for the sixth night). The only wake-up call that "worked" was because a desk clerk knocked on the door, claiming that the wake-up call went to voicemail (?!). The drain in the walk-in shower (handicapped accommodation) was partially clogged (and coughed up matted hair from previous customers), but it took two complaints before anything was done to correct it. (Separately, the design of the shower was such that water routinely escaped the shower onto the bathroom floor despite efforts to contain it.) The TV system was incomprehensible -- twice we had to have the desk clerk come to the room to set the TV to a specific channel (for the NCAA finals). It doesn't help that the laminated TV card in the room did not match (even vaguely) the actual channel numbers that were operative. Also, the TV was "down" for one evening (maybe some the next morning). On the last day, I struggled to print my airline boarding pass -- a task that usually takes less than three minutes took about 20 minutes in the Business Center (because the printers were either offline or not functioning properly.) With a couple of exceptions, the front desk staff and "management" were disengaged -- no inquiries at all about how things were going or pro forma apologies (but no action) for problems. At some point (probably mid-week), a clerk said that the general manager was eager to talk with us, but he/she never contacted us. From random comments overheard from staff, I conclude that the motel's management is new and inexperienced. Referring back to the headline: yes, the facility/structure has decent features (inviting pool, generally clean, etc.), but there's no one there to run the place. I had a favorable (negotiated) group rate, but the motel failed to meet the service level for even the lower rate.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review, April 15, 2014
We will admit if it went wrong for a guest it all came to this one guest. We are very sorry for the inconveniences this guest incurred and have remedied all of them. We are known for the great service we provide and with a newly renovated property strive to do just that. Again, please understand that this is not the normal guest experience, but we do admit this guest was correct in most of the details.
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Indianapolis, Indiana
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 11, 2014

The hotel is a modestly outdated but well-maintained building, with clean well-appointed rooms with fridge and microwave. A Subway is in the hotel, so the distinctive smell of Subway wafts through the lobby and outer hallways. The hotel really shines at the breakfast buffet, which goes well beyond a few bagels and cereal; the buffet has eggs, pork products (bacon/sausage), pastries, pancakes, and a solid coffee machine, really well beyond the buffet you might expect at an otherwise modest hotel. The walk into New Albany is easy and fine restaurants and a fabulous microbrewery are not far away.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review, April 15, 2014
We appreciate your comments and are grateful for our guests. We look forward to your next stay and hope to see you soon.
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Fort Wayne, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 25, 2014

As a new addition to the BW chain, this location had fabulous, newly renovated rooms. The beds were comfortable and the room was fresh and very clean. The staff was extremely helpful when approached with questions. The breakfast selection was HUGE. I would gladly recommend this location to anyone passing through this area.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review, March 27, 2014
We thank you for your comments and the opportunity to serve you and your family. We look forward to seeing you again, hopefully under better circumstances. We appreciate you and are very happy to hear of your great experience with us.
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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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