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“Excellent hotel” 5 of 5 stars
Review of BEST WESTERN PLUS West I-64

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BEST WESTERN PLUS West I-64
2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)   |  
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Ranked #1 of 2 Hotels in New Albany
St. Louis, United States
1 review
“Excellent hotel”
5 of 5 stars Reviewed April 14, 2014

Rooms were very nice and bed extremely comfortable. We stayed a night on our way from St. Louis to Lexington for a weekend of races at Keeneland Race track. Hotel just outside Louisville so very convenient. Free breakfast was excellent which is is very rare from other hotels I have visited. Only slight complaint was that the hallways are not carperted. Therefore guests rolling luggage was very loud and echoing which woke us up a few times. But that was only complaint. Highly recommended place to stay!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review, April 15, 2014
Thank you for your comments. We do apologize that the 1st floor hallway is tile not carpet like the others. We are trying to find cart wheels that will lessen the noise factor for the guest rooms on the 1st floor. We take all guest comments seriously and will continue to research solutions
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201 reviews from our community

Traveler rating
    77
    58
    44
    12
    10
See reviews for
55
41
13
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 13, 2014

It was difficult to secure a confirmed reservation -- not because the place was booked, but, first, they sent no confirmation, and, later, they sent multiple incorrect confirmations. My brother and I stayed there for six nights in early April 2014, during which time they failed to honor wake-up calls for four of five nights (no request for the sixth night). The only wake-up call that "worked" was because a desk clerk knocked on the door, claiming that the wake-up call went to voicemail (?!). The drain in the walk-in shower (handicapped accommodation) was partially clogged (and coughed up matted hair from previous customers), but it took two complaints before anything was done to correct it. (Separately, the design of the shower was such that water routinely escaped the shower onto the bathroom floor despite efforts to contain it.) The TV system was incomprehensible -- twice we had to have the desk clerk come to the room to set the TV to a specific channel (for the NCAA finals). It doesn't help that the laminated TV card in the room did not match (even vaguely) the actual channel numbers that were operative. Also, the TV was "down" for one evening (maybe some the next morning). On the last day, I struggled to print my airline boarding pass -- a task that usually takes less than three minutes took about 20 minutes in the Business Center (because the printers were either offline or not functioning properly.) With a couple of exceptions, the front desk staff and "management" were disengaged -- no inquiries at all about how things were going or pro forma apologies (but no action) for problems. At some point (probably mid-week), a clerk said that the general manager was eager to talk with us, but he/she never contacted us. From random comments overheard from staff, I conclude that the motel's management is new and inexperienced. Referring back to the headline: yes, the facility/structure has decent features (inviting pool, generally clean, etc.), but there's no one there to run the place. I had a favorable (negotiated) group rate, but the motel failed to meet the service level for even the lower rate.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review, April 15, 2014
We will admit if it went wrong for a guest it all came to this one guest. We are very sorry for the inconveniences this guest incurred and have remedied all of them. We are known for the great service we provide and with a newly renovated property strive to do just that. Again, please understand that this is not the normal guest experience, but we do admit this guest was correct in most of the details.
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Indianapolis, Indiana
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 11, 2014

The hotel is a modestly outdated but well-maintained building, with clean well-appointed rooms with fridge and microwave. A Subway is in the hotel, so the distinctive smell of Subway wafts through the lobby and outer hallways. The hotel really shines at the breakfast buffet, which goes well beyond a few bagels and cereal; the buffet has eggs, pork products (bacon/sausage), pastries, pancakes, and a solid coffee machine, really well beyond the buffet you might expect at an otherwise modest hotel. The walk into New Albany is easy and fine restaurants and a fabulous microbrewery are not far away.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, Regional Manager at BEST WESTERN PLUS West I-64, responded to this review, April 15, 2014
We appreciate your comments and are grateful for our guests. We look forward to your next stay and hope to see you soon.
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Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed March 25, 2014

As a new addition to the BW chain, this location had fabulous, newly renovated rooms. The beds were comfortable and the room was fresh and very clean. The staff was extremely helpful when approached with questions. The breakfast selection was HUGE. I would gladly recommend this location to anyone passing through this area.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review, March 27, 2014
We thank you for your comments and the opportunity to serve you and your family. We look forward to seeing you again, hopefully under better circumstances. We appreciate you and are very happy to hear of your great experience with us.
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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed March 24, 2014

We stay at hotels a lot. This hotel has a nice big pool and a great breakfast. We would stay here again. The rooms were nice. They had a fridge and microwave. The staff was prompt and accommodating. We had a great night's rest.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review, March 27, 2014
Thank you for the kind words. We strive daily to improve the service we provide and the guest experience. We appreciate you and your business an hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 13, 2014

Stayed because we had a leak in our house. The overall experience was great! Rooms are very spacious and the pool is huge! The breakfast was typical of the buffet type breakfast you find at most of your chain hotels. Great place if you are visiting Louisville or surrounding areas.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review, February 27, 2014
Thank you for your comments about your recent stay. We strive to make all of our guests as happy as possible. I hope you will try us again soon and see the new items we are adding to our Full Hot Breakfast. Thank you again
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed January 23, 2014

Indoor pool closed, wi-fi not working, elevator quits working the other one is ice cold, white curtains while an outside spotlight shines through, toilet paper roller that doesn't roll, shower head so strong it nearly takes your skin off, old stale breakfast, employees not even knowing the hours of the attached subway restaurant, hard beds, sheet covers rather than a comforter. Horrible! This place needs to take notice of the Best Western in Monroe Ohio. It was top notch. Won't come back to this place!

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam D, General Manager at BEST WESTERN PLUS West I-64, responded to this review, February 27, 2014
I am very sorry to hear about your recent stay with us. What you experienced is not like us at all. I do admit that we are trying to remodel the hotel to make it an even better experience for our guests, but are very sorry for the opportunities you experienced. I am surprised to hear about your sleeping experience on our brand new pillow top mattresses. I do hope that you will try us again now that the renovation is nearing completion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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