Stayed at this hotel in June 2013. Very nice hotel until 2nd night awoke in the morning to find a bug that looked like a bed bug. We then pulled the covers off both beds to see small black specks all over the sheets and what looked liked cast off skins. We immediately Called the front desk and asked them to come up and look. The girl came up and looked said she didn't know and would have someone else come and look. We left for breakfast and gave them our cell phone numbers to call us immediately when they found out. I had to go to the front desk and ask about getting our clothes dry cleaned as that is supposed to kill bed bugs. They then offered to dry clean clothes and said they would comp our first night. They said they were calling an exterminator to come and look. Then the girl called back and told us we had to change rooms. So we packed and went to another floor. We gathered everything we owned and placed in a garbage bag. they told us to bring to front desk. I told them they should pick it up we would leave it in the room. We asked again to please call our cell phones and let us know. then we showered and left. Went to visit friend in ICU and some sight seeing. Waited all day but no one called, so before we went back to hotel we called the front desk. The man said that they had called an exterminator and pulled the box springs and headboard away from the bed and found a nest, said our stay was free. At no time did we ever see a manager. We immediately went to Wal-Mart and bought new clothes and XL Large Ziplock bags. As we had looked up bed bugs on internet and were scared and crying at how hard it is to eradicate. We went to the hotel and picked up our belongings and bagged them in the XL Ziplock bags. We then changed into our new clothes in the lobby restroom put the clothes we had on in zippered bag. Then picked up our dry cleaned laundry. At which time we then double bagged them in the zip locked bags. Never once did the hotel management ever speak to us and apologize. I did check my credit card and so far have seen no charge.. drove straight home that evening. Spent the next day washing one bag of clothes at at time then dried them for over and hour at high heat just to be safe that we did not bring any home. Found those instructions from internet. In the process we threw away everything that we couldn't wash and dry. Some articles especially our shoes were ruined by the high heat. We lost between us 3 purses 3 pieces of luggage 3 pair sandals 5 pair shoes 3 of which were special Nike basketball shoes. We had 2 large 45 gallon garbage bags of clothing luggage. After all said and done our vacation ruined new clothes 24 hrs spent re laundering clothes just the sandal and shoe replacement was over $500.00. For three of us. Anyway there were adult bed bugs which means they had been there at least 6 weeks. Plus bed bug bites. Although they comped the room it just ruined everything.. Also no guarantee we still didn't bring them home so now it will be months of waiting and praying! Apparently management didn't think it was important to actually speak to us instead we only dealt with front desk help.