Check in was easy. When we called down to get linens for our pull out couch, (there was no linens in or around the room) there was only one person on staff. We waited and waited and finally my husband went down and got them himself. Lots of stains on the carpet. Carol the staff member working in the breakfast area, was very nice and helpful. She made sure everything was filled and always had a smile on her face. She took pride in her job and did it well.