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“Great place to stay!” 5 of 5 stars
Review of BEST WESTERN PLUS West I-64

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BEST WESTERN PLUS West I-64
2.5 of 5 Hotel   |   411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)   |  
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Ranked #1 of 2 hotels in New Albany
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
“Great place to stay!”
5 of 5 stars Reviewed June 7, 2013

This hotel is a great place to stay. It's convenient to freeway access, close to restaurants and nearby shopping. The facility is clean and spacious. The breakfast bar is quite complete and they are constantly restocking items to ensure a great selection is available.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, June 11, 2013
Dear Kailuatutu,

Thank you so much for your kind review of our hotel! We are conveniently located to local restaurants along with the Downtown area of Louisville. Thank you for your comments regarding the cleanliness of our hotel and the prompt attention to our full hot breakfast that is served every morning.

Once again thank you for your review and we look forward to having you as our guest in the future as your travel brings you back to the Louisville Area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville-NW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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178 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bloomington, Indiana
Top Contributor
119 reviews 119 reviews
37 hotel reviews
Reviews in 66 cities Reviews in 66 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed June 7, 2013

We stayed at this hotel for one night when we were visiting the Horshoe Casino. The hotel is outdated, but it's clean and that's what really matters. The staff was beyond helpful and pleasant. The people in the room next to us had horrible children. They were screaming and running around like insane people at 5 a.m. and were never told to stop (we could tell so b/c the walls are somewhat thin). This was NOT the fault of the hotel or their management. Despite it not being the hotel's fault they were kind enough to take 10% off the cost of our room, which was not expected but very much appreciated. Breakfast is a typical Holiday Inn Express breakfast, which is good and solid to keep you filled all day long. It's a decent location to the casino and okay distance to downtown Louisville.

Room Tip: Because the walls are already thin, make sure you do not get an adjoining room!
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, June 11, 2013
Dear Pmulvihi,

Thank you for your review of our hotel. We apologize that you felt the hotel was outdated and hope that you return to see us in the Fall of this year as we will be making wonderful changes to the hotel to enhance the guest experience.

We do appreciate your comments concerning our staff as it is our hospitality that makes us shine as a great hotel to choose while in Louisville. I will be sure to share your comments to our staff about the cleanliness and the great service.

Once again thank you for your review and we look forward to having you as our guest in the future as your travel brings you back to the Louisville Area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville-NW
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Normal, Illinois
1 review
4 of 5 stars Reviewed May 27, 2013

Carol, the sweet and helpful attendant working the continental breakfast the morning of our stay, was phenomenal. Not that anyone really expects much more than some pastries and fresh coffee... Carol went out of her way to inform not only my boyfriend and I of local deals and attractions, but was very courteous and helpful to every guest I saw her interact with. She even went as far as boxing up a to-go breakfast for two elderly women who hadn't made it downstairs until the end of breakfast...

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, June 11, 2013
Dear MoBdict,

Thank you so much for your kind review of our GREAT staff. Carol is a great team member who constantly goes above and beyond for our guests. We do have a hot breakfast served every morning with great coffee and a smile!

Once again thank you for your review and we look forward to having you as our guest in the future as your travel brings you back to the Louisville Area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville-NW
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Mundelein, Il
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

Found this HI Express and booked for the Kentucky Derby May 3 - 5, 2013. Room was excellent with a welcome gift of Derby Glasses and a Derby Plaque in the room. Welcome party Friday night with drinks and excellent snacks. There was a booth that offered shuttle service to the Derby in the lobby... We used the shuttle and the service was great! There's some great restaurants within a mile or less of the hotel.
The best was the staff... They couldn't be more accommodating! The front desk, the welcome party, the breakfast staff... everyone asking if we had a good time!!! Great alternative to the downtown Louisville hotels. Probably book again next year!

Stayed May 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, June 11, 2013
Dear Geopann,

This year was a wonderful 139th Kentucky Derby and through the rain and clouds we’re glad that you found our staff and hotel to be the bright spot of your weekend! For our Kentucky Derby guests we do provide a Welcome Reception on Friday night after the Oaks race and have wonderful gifts in every room for our guests.

We were so glad to read your comments about our staff. We strive everyday to make sure that our guests are having a wonderful stay and reacting as quickly as possible should we not be exceeding expectations.

Once again thank you for your review and we look forward to having you as our guest in the future as your travel brings you back to the Louisville Area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville-NW
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ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

We bought a 3 day deal for derby weekend, about one year before the event. Hotel was quality, service very good and friendly, and breakfasts better than expected. In all, this was a very good experience and quality product + service on a busy and awkward weekend for guests and employees alike

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, June 11, 2013
Dear mdfmu74,

Thank you so much for your kind review. It was our team's pleasure to take care of our guest during the 139th Kentucky Derby. We strive to create a great experience for every guest and we are glad that it we accomplished our mission.

Once again thank you for your review and we look forward to having you as our guest in the future as your travel brings you back to the Louisville Area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville-NW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Ohio
1 review
4 of 5 stars Reviewed May 6, 2013

The two ladies here were excellent. Even though we arrived earlier than the breakfast was to be served, they let us know immediately when they were ready to be of service to us. Very cordial, indeed. The staff at check in was excellent as well. We needed some envelopes and it only took a few minutes for them to get us exactly what we needed. I would certainly go back to this Holiday Inn on future travel.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, May 7, 2013
Dear Tom,

Thank you so much for your kind review of our hotel and staff. It is always a pleasure to hear about how our staff has been a shining example of Hospitality. As you mentioned we do have a full complimentary breakfast each morning that we have extended our hours on in order to meet our guest’s needs.

Once again thank you for your review and we look forward to serving you again as your travels bring you back to the Louisville area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville - NW
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Cincinnati, Ohio
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 6, 2013

We stayed Derby weekend and had a great stay. Even though the hotel was full and had a number of people that were partying, even in the hallways, the hotel was very quiet. It is an older hotel and could use some updating it is very clean. The general manager went out of his way to assist us with our reservation and his assistance was greatly appreciated. The breakfast ladies, Carol & Colleen, were very sweet and courteous, as was the desk staff. Although we didn't end up winning much at Churchill Downs over the weekend we had a great time! Thanks go to Augustus and his staff.

Room Tip: Away from elevator. Only one elevator and it gets a lot of use. Would recommend a higher numbered...
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augustus A, General Manager at BEST WESTERN PLUS West I-64, responded to this review, May 7, 2013
Dear UncleDuke,

Thank you so much for your glowing review of our hotel! As you were aware we recently had the 139th Running of the Kentucky Derby. It was our pleasure to have you as our guests and are glad that we could exceed your expectations as far as service and cleanliness. Thank you for your positive review of our team members Carol & Coleen as they are two of our best employees who are often mentioned here on Trip Advisor for their amazing attitudes. It is with sincere gratitude that I accept your thanks on behalf of our team.

Over the next few months you will see numerous changes to our hotel as we continue to strive for that hotel that "Guest's Love!"

Once again thank you for your review and we look forward to serving you again as your travels bring you back to the Louisville area.

Sincerely,
Augustus Allen II
General Manager
Holiday Inn Express Louisville - NW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Phone Number:
Location: United States > Indiana > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Official Description (provided by the hotel):
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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