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“Hampton” 5 of 5 stars
Review of Hampton Inn New Albany

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Hampton Inn New Albany
2.5 of 5 Hotel   |   506 West Spring Street, New Albany, IN 47150   |  
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Double Points
Ranked #2 of 2 Hotels in New Albany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hampton”
5 of 5 stars Reviewed June 28, 2014

Very friendly and helpful staff. Clean room and great breakfast Close to casino Close to great restraunts Easy access to interstate highways. A nice area of town with great places to walk. The ladies at the breakfast made sure every thing was full and the food good and hot. They were the best people at the hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review, June 29, 2014
327larryt,

Thank you for taking the time to review your recent stay with us. It is always a pleasure to see our guest enjoy their stay. I hope you won BIG at the casino! Looking forward to seeing you again when you return.

Chris
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161 reviews from our community

Traveler rating
    57
    35
    27
    25
    17
See reviews for
37
32
12
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte, North Carolina
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 25, 2014

Room was a typical Hampton upon arrival. However, my allergies started kicking in and I knew there was mold in the room. The soap dish in the bathtub had black gunk underneath it as did the edge of the tub. Trying to get through the night, we were awakened at 11:30 by our next door neighbors who had a child. If the child had been upset, it would've been understandable, but the adults were very loud and the child was squealing and having the time of his life. We called the front desk, to no avail. No big deal. When I gave up at 7 a.m. (they were also up very early), I went to the bathroom to take a shower. The tub wouldn't drain. I had the unfortunate pleasure of pulling the biggest hair ball out of the drain. I've posted a picture for your viewing pleasure. The front desk was dismissive.... all but yawned in our face. Needless to say, we'll not stay here again.

Stayed June 2014, traveled as a couple
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HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review, June 26, 2014
LTTD,

I can not even put into words how sorry I am for your experience. Please call me at the hotel to discuss your stay.

Chris, General Manager
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Boerne
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 23, 2014

A vey average motel in all respects. I'm not a person for words and am writing the remainder of this review because to be accepted, it must contain a minimum of 200 characters. I'm 73 years old and before I retired, traveled weekly for 40 years. I know good hotel versus a bad one, and this was very average. I would not stay there again and would not recommend it to others.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review, June 26, 2014
David F,

Due to reviews such as yours we will be in a renovation project beginning in July which will include, guest rooms, lobby area, hall corridors and wall vinyl. I hope you come back and see the changes we are making and we make you a proud guest again.

Chris
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Virginia Beach, Virginia
Top Contributor
130 reviews 130 reviews
11 hotel reviews
Reviews in 35 cities Reviews in 35 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed June 20, 2014

We spent one night and that was enough. TV did not work; lamp did not work; black mildew around bathtub; plumbing exposed in bathtub; hallway smelled like mildew. Room 108. They offered to move us to another room - but no one from the staff helped us pack and move!

For a Hampton Inn, this is really bad. My husband called it a "dog house". And he is usually easy to please.

We would have left but we had been on the road 9 hours.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn-NewAlbany, General Manager at Hampton Inn New Albany, responded to this review, June 26, 2014
bauthentic,

I am sorry for your experience while stay with us and rest assure this review is not going unnoticed. We are in the planning stages of starting a renovation consisting of guest rooms, carpeting/wall vinyl, halls and lobby area. I hope you will give us another chance if you are in the area again and see the chances we are making.

Chris
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

Very Clean place to stay, wonderful staff and great breakfast! Slept so good and comfortable temperature in room! No complaints!! Highly recommended! I was pleased with my stay and have stayed with this hotel several different occasions and brought my family as well for leisure activities.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mooresville, Indiana
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 12, 2014

Low par for a Hampton Inn, they need an update. The rooms are pretty small, and so are the beds. We were allowed to reserve a room for my family of 5 (kids 10,8,6). When we asked for a roll-a-way, we were told they didn't provide them, so my daughter (6) slept on a pile of extra blankets on the floor. The tubs are pretty dated. Never saw the pool area. Everyone was exhausted anyway so it didn't matter much. Breakfast was good as usual with Hampton Inn. But we'll probably avoid this one in the near future. I think the area has real potential with it's location near Louisville/Ohio River.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culpeper, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

We were pleasantly surprised at our stay at this hotel with its convenient location off I-64. The overall stay at the hotel was very good .. nice place, clean and it was ready for us when we arrived. We got a superb tip for dinner at a nearby restaurant which turned out to be a great evening.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn New Albany

Address: 506 West Spring Street, New Albany, IN 47150
Phone Number:
Location: United States > Indiana > New Albany
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn New Albany 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Hampton Inn New Albany Hotel New Albany
New Albany Hampton Inn

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