My husband and I were at a BCCE conference in Bloomington, Indiana(only 21 miles away) and decided to spend the evening in a quaint town. I booked the room online with Hotel Nashville Resort(look very closely at the pictures of the rooms!)
The check-in was the first clue to run out the door. The woman at the desk was on the phone with another customer whom was trying to book a room. When she hung up the phone, she complained that the woman wanted to book Labor Day weekend, but didn't know the date, and she didn't know it either so the customer would have to call back when she figured it out!
2nd Clue to RUN: We went to our Hot Tub Room,(~$150) the hot-tub cover was removed, the wall of the hot-tub was removed as if the maintaince person was still working on it. I sat on the bed to call the desk, and the headboard just about cracked me in the head as it fell away from the wall toward the bed.
Now, I will give them credit, the lady at the desk did invite us back to the office for a different room, Hot Tub Suite (Which was a room with King bed, a hot-tub with balcony(all part of the first room) and a sofa with a second tv and coffee table and 2nd remote, identical to the one in the picture!) I felt like they were trying to give us something for our inconvience, and make us happy. But I felt like I would be the next topic of her conversation w/ the next customer.
3rd Clue: The Hot Tub Suite($300): was an upgrade...with the extras...
If you look closely in the picture, the brown couch has a broken back but what you can't see is what is scary. We never sat in the sitting area, the couch, the coffee table because the floor around the couch and the couch was sprinkled with EXTRAS (fingernail clippings and toenail clippings)we didn't intend on finding in a hotel room. Fingernail and toenail clippings large enough to be seen when standing several feet away. Things like this make you wonder what the cleaning crew thinks is clean? We slept in our clothes in the King bed(stiff as a sheet of plywood)..The shoes never came off our feet. Didn't even get in the hot tub. By the way, the hot tub was warm...not even close to hot! The tvs were very old, and small, and the remotes on both tvs did not work. This was a very, Very Disappointing end to our weekend trip! We debated on complaining a second time, or going home early...WHAT DO YOU DO??? THIS WASN'T MUCH OF AN UPGRADE IF YOU COULDN'T USE IT! COULD IT GET WORSE?
We are not usually complainers. The policy for canceling the reservation in this case was very unclear! We paid for half before we arrived, in which there were no refunds. And upon arrival we paid the second half of the bill. It stated on the bill you would lose 20% of this cost if canceling the stay. We sucked it up and made the best of the evening, we went to the Artist Colony for a wonderful dinner, and went for a drive in the Brown county park to watch the sunset amongst the cartoon characters. I don't ask for much, just cleanlyness and accomodations we paid for!
CLUE #4(You really don't need this one! Do you?): CHECK OUT: My husband took our key in to check out, a different lady was at the desk. When he reported the room was dirty(fingernail/toenail clippings) and unkept(broken couch, same as one in the picture and non-working remotes), her only response was "Sorry." Something is lacking here? PRIDE?
I am Sorry too! I didn't check this website first! I 'm sorry I was disappointed in our stay in Nashville. If I ever come back, I would not stay here, I would drive to the hotel (Homewood Suites by Hilton~$150.) in Bloomington was a "palace" comparied to "first one bedroom apartment" for the same price. So, this is clearly not a case of "You get what you paid for!" This also means that other businesses in Nashville will also suffer...because Where they Stay is where they will EAT! & Spend Money on Entertainment!
I hope for the future of Nashville, the local people of Nashville get on their government to force potential businesses to clean up their acts because it hurts them too!
- Official Description (provided by the hotel):
- Towering above the village of Nashville, overlooking the beautiful hills of Brown County in southern Indiana, sits Hotel Nashville. A Brown County mainstay since 1989, Hotel Nashville consists mainly of 1 and 2 bed suites- each with 800 square feet of living space. Hotel Nashville guests are treated to a array of amenities – whirlpool suites, mini-suites, and hot tub rooms are all available at reasonable rates. Studios and hotel rooms are also available.For your enhanced enjoyment we offer our guests a heated indoor pool, sauna and whirlpool spa, and the opportunity to quietly bask in the sun on the spacious adjacent deck.The hotel’s casual yet elegant Restaurant and Bar, Darlene’s, is open Thursday – Saturday evenings March - December for dinner. A complimentary continental breakfast is served every morning in our lobby. ... more less