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BEST WESTERN Phanganburi Resort: Traveler Reviews

3.0 of 5
120/1 Moo 6, Haad Rin Nai Beach, Haad Rin, Koh Phangan 84280, Thailand
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BEST WESTERN Phanganburi Resort
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229 reviews from our community

Traveler rating
    110
    61
    29
    11
    18
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Families
19
 
Couples
76
 
Solo
22
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Patong
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Awesome”
4 of 5 stars Reviewed October 25, 2012

We loved our stay, we had a cottage with views of the beach very conveniently close to the bar/ restaurant. The room was large and nice and had free wifi with good reception. The free breakfast is very good and all food from the restaurant was delicious. The bar is run by an English expat called Mr Duck- He definitely made our stay better with his amazing cocktails, friendly advice and above-and-beyond the call of duty service. We highly recommend this hotel

Room Tip: Get a cottage near the restaurant and bar
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Catherine I about BEST WESTERN Phanganburi Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEST-WESTERN-Phangan, Resident manager at BEST WESTERN Phanganburi Resort, responded to this review
October 26, 2012
I thank you from the bottom of my heart for staying at he BestWestern Phanganburi Resort .we try our best to provide our guests with extra care and best services and thrive to get better everyday.
Thank you so much for saying the facts about our Resort and recommending to others .
Best regards
RM
BestWestern Phanganburi
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Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hotel with great atmosphere”
5 of 5 stars Reviewed October 24, 2012

The hotel is well located, less than 10 minutes walk from nightlife beach at Haad Rin, but far enough away from the noise of the beach and the Full Moon party.
Quiet hotel with great atmosphere to become calm and relaxed.
The room is Big and clean with garden view. The beds were very comfortable and also big and comfortable bathroom.
In the resort there were 2 nice and clean swimming pools. The sea side pool has beautiful and unforgettable sunset view.
The excellent restaurant has very good breakfast and varied food.
Staff was kind and friendly and made a huge effort to delight our stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NISIMTUR about BEST WESTERN Phanganburi Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEST-WESTERN-Phangan, Resident manager at BEST WESTERN Phanganburi Resort, responded to this review
October 26, 2012
Thank you so very much for staying at the BW Phanganburi.we are glad to know how you felt about our services at the Resort and all other facts about us.BestWestern Phanganburi will always look forward to have you stay wih us again.
Thank you
RM
BestWestern Phanganburi Resor
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Beersheba, Israel
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Nice hotel in the quiet side”
4 of 5 stars Reviewed October 24, 2012

We stayed at the hotel of one night. the hotel upgrated us to the roons with the beach view. The room was great, very big and nice. The dissapointning thing was the shower. There was Wifi connection availeble at the rooms big plus!
The swimming pool was nice,on the beach and the breakfast was also good
but if you want to be at the party area, this is not teh hotel to stay in.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Silvia s about BEST WESTERN Phanganburi Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEST-WESTERN-Phangan, Resident manager at BEST WESTERN Phanganburi Resort, responded to this review
October 25, 2012
Thank you for staying at the BestWestern Phanganburi resort and appreciating our services.i wish you informed us about this problem at the Resort and you would be taken care of momentarily . I apologise for the inconvenience caused during you stay here .
Best regards
RM
BestWestern Phanganburi
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Sydney, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
“Dissapointed with front desk staff”
3 of 5 stars Reviewed October 21, 2012

A group of 6 stayed here for three night's, we were suppose to have a transfer pick us up from the dock and drop us off at the hotel. When we arrived there was no one there, we rang the hotel and the gentlemen that answered the phone could not speak english and kept putting us on hold. Eventually a lady answered the phone quite abrubtly and screamed down the phone "You get your own way to hotel!" and hung up. We jumped in a tuk tuk and made our way to the hotel fuming! when we got there the same gentlemen who could not speak english was at the desk i showed him my paperwork with the transfer and he just said "oh sorry" it took a good 20 minutes to check in as he was struggling with all the passports and correct paperwork.
When we got to our rooms they were well presented and just what we wanted. Unfortunatley we were only blessed with face washers and hand towels on our first night and then only supplied one towel each after that. The staff at the restaurant were always so friendly and happy to help us in anyway possible, Ducky was also excellent at suggesting cocktails and telling us about the Island, the front desk staff did not want to reccommend restaurants or even tell us the price of a tuk tuk around the island! we were told to just stand on the street and ask!
Prices are excellent compared to other resorts. Just a shame with the rude service at the front desk.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kimy_Baby about BEST WESTERN Phanganburi Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEST-WESTERN-Phangan, Resident manager at BEST WESTERN Phanganburi Resort, responded to this review
October 23, 2012
Thank you for staying at the BestWestern Phanganburi Resort.i have checked and taken a total report on what happened at your arrival. I would like to apologise for any trouble that you had to face here and for future reference I would like to enlightened that there are two places not one where the boats from samui and other islands come to.I believe due to the communication gap or misunderstanding you had to face that problem.
Please come and stay with us again and we will make sure everything works out fine with your trip.
Thank you
RM
BW Phanganburi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Beware we felt unsafe and left a day early”
1 of 5 stars Reviewed October 17, 2012 via mobile

We made arrangements to run a tab after 5 days of a 7 day reserved stay we got a call at 11am and were informed we needed to come to reception to settle our tab upon arrival at front desk we were informed that they would charge us a 20% service fee for using credit cards (they wanted cash) we got cash for them a very nice and helpful bar manager made enquiries on our behalf and the administration staff informed us our bill was not paid there seems to be some corruption going on here this was all finally resolved but we were not feeling very safe so checked out early at our own expense this hotel does not follow usual procedures of requesting credit card and passport info beware

  • Stayed October 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Marigold1012 about BEST WESTERN Phanganburi Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEST-WESTERN-Phangan, Resident Manager at BEST WESTERN Phanganburi Resort, responded to this review
October 17, 2012
I have 75 rooms occupancy at the moment and 80 percent of my guests are using credit cards but sadly it's only these lovely ladies seem to be having a problem and due to communication gap they are making a mountain out of a mole. I suggest all readers to please read our trip advisors carefully and see it for yourself , we will not have a single complaint about credit cards..Being the management here I could only invite them back and request them to write everything honestly . Thank you
RM Bestwestern Phanganburi
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Additional Information about BEST WESTERN Phanganburi Resort

Also Known As:
Best Western Phanganburi Hotel Koh Phangan
Best Western Phanganburi Hotel
Phanganburi Hotel Ko Phangan
Phanganburi Resort Ko Phangan
Address: 120/1 Moo 6, Haad Rin Nai Beach, Haad Rin, Koh Phangan 84280, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Koh Phangan > Haad Rin
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 hotels in Haad Rin
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
BEST WESTERN Phanganburi Resort is located on the Island of Koh Phangan, Thailand. You will find our Phangan Beach Resort in Haad Rin, where an almost non-stop activity has become one of the world’s most exciting destinations.Surrounded by the unspoiled nature, the resort is set on its own beach at the south of the island. Haad Rin overlooks the Island of Koh Samui and has brilliant sunset scenery. Explore and enjoy the experience of spending the entire holiday with on-shore recreations without leaving the resort.The adventure never ends with just a short walk to the colorful shopping, the entertainment areas and the legendary night life of Haad Rin Nok City.Besides its own long beach front, other amenities include two swimming pools, outdoor poolbar, on beachfront restaurant, spa with traditional Thai massage, banquet room, tour desk, currency exchange, minimart and a lot more.All Rooms provideLCD TV with local and international channels and remote controlCoffee/tea making facilitiesAir conditioning with remote controlComplimentary water (1 bottle/day/person)Safety box, Refrigerator, Telephone, Wardrobe, Hairdryer, Umbrella, Slippers, Complimentary Wi-Fi, Working desk, Full length view mirror ... more   less 
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