A group of 6 stayed here for three night's, we were suppose to have a transfer pick us up from the dock and drop us off at the hotel. When we arrived there was no one there, we rang the hotel and the gentlemen that answered the phone could not speak english and kept putting us on hold. Eventually a lady answered the phone quite abrubtly and screamed down the phone "You get your own way to hotel!" and hung up. We jumped in a tuk tuk and made our way to the hotel fuming! when we got there the same gentlemen who could not speak english was at the desk i showed him my paperwork with the transfer and he just said "oh sorry" it took a good 20 minutes to check in as he was struggling with all the passports and correct paperwork.
When we got to our rooms they were well presented and just what we wanted. Unfortunatley we were only blessed with face washers and hand towels on our first night and then only supplied one towel each after that. The staff at the restaurant were always so friendly and happy to help us in anyway possible, Ducky was also excellent at suggesting cocktails and telling us about the Island, the front desk staff did not want to reccommend restaurants or even tell us the price of a tuk tuk around the island! we were told to just stand on the street and ask!
Prices are excellent compared to other resorts. Just a shame with the rude service at the front desk.

We made arrangements to run a tab after 5 days of a 7 day reserved stay we got a call at 11am and were informed we needed to come to reception to settle our tab upon arrival at front desk we were informed that they would charge us a 20% service fee for using credit cards (they wanted cash) we got cash for them a very nice and helpful bar manager made enquiries on our behalf and the administration staff informed us our bill was not paid there seems to be some corruption going on here this was all finally resolved but we were not feeling very safe so checked out early at our own expense this hotel does not follow usual procedures of requesting credit card and passport info beware

I recently stayed at the Best Western with a group friends for 7 days over the September fullmoon period. We found the staff and service to be great and the food to be exceptional. Be sure to pay "DUCK MAN" a visit down at the bar. His knowledge of the island and places to go definitely made our trip a breeze. Most importantly try his buckets as we rated them as the best on the island... Only 5 minutes walk to Haad rin beach where the fullmoon takes place, Best Western is a resort I can recommend and would stay at again.

We stayed for 4 nights in the hotel during our honeymoon vacation in Thailand. We booked the deluxe room based on the pictures in the internet, but discovered that it was a very basic room, the bed was not so comfortable, and the bathroom was very small. The shower is next to the toilet and the water are dropping on the toilet.
on the next morning we upgraded to the cottage, and payed extra for each night - i know that the hotel is initiated to receive its money, but the occupancy at that point was 20% and the staff could show some good will and not to charge us. besides that, the cottage was clean and nice.
There are 2 pools in the hotel, which are OK. the beach of the hotel, on the other hand, is dirty and unwelcoming. if you want to find a nice beach you need to walk 10 minutes to the main Haad Rin area.
in conclusion: my review is based on the fact that there was a mismatch between our expectations and the reality. The hotel is suitable for mostly young people, who wish to be close to the party area, but still enjoy some peace and quiet. if you seek for a good hotel with a beautiful beach, there are much better places in the island.