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“Nice hotel, but we've been expecting MUCH more” 3 of 5 stars
Review of BEST WESTERN Phanganburi Resort

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BEST WESTERN Phanganburi Resort
3.0 of 5 Resort   |   120/1 Moo 6, Haad Rin Nai Beach, Haad Rin, Ko Phangan 84280, Thailand   |  
Hotel amenities
Ranked #2 of 4 hotels in Haad Rin
Petah Tiqwa, Israel
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Nice hotel, but we've been expecting MUCH more”
3 of 5 stars Reviewed October 23, 2011

During our honeymoon in Thailand we've decided to "go wild" and to go to a best place we could find, no matter what the price is. We've found the "Best Western Phanganburi", and decided that this is the place we're looking for. A bit expensive (4000 Baht/night), but hey, we're taking their best cottage, facing both pool and beach!
The hotel's location is great - quiet (on the sunset beach), but only a 5 minutes walk from the parties and restaurants zone in the sunrise beach.
When we've got there, we have noticed that our room was much bigger than all the other cottages, but for some reason, the room was only facing towards the pool. At first we didn't understand why it wasn't built in another direction, but when we looked around, we saw that the room is built right above their sewage......
Anyhow, the pool area was beautiful, and it sits right on the beach. we've spent most of our time at the pool (Really fun when it rains :) ).
The service was OK. They really fail in the small details - The phone in our room was broken, but no-one came to fix it, even though they said that they'll "Be right there"; The safe in our room was locked, and no-one came to open it, and the toilet seat was nearly broken.
We've stayed there for 2 nights. Bottom line - nice place, but too expensive for what they offer to their guests.

Room Tip: Ask for the Beach facing cottage on the right side. the rooms on that side are positioned in a much...
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortResponse, Guest Relations Manager at BEST WESTERN Phanganburi Resort, responded to this review, November 2, 2011
Hi “amitgold”

Thank you for taking the time to tell us about your stay. In regard to the location of the bungalow, I just want to clarify that none of our rooms are located above our sewage. The room that you stayed in is actually located near the excess water drainage canal. During rainfall, water from the mountains can run down to the resort, so this small canal is in place to allow the water to run through the resort.

I am sorry to hear that you didn’t receive the service that you expected. I will be sure to share all of your comments with our staff as we can use this feedback to deliver a higher quality experience to yourself and to other guests in the future.

Thanks again
Ciara
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320 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Oslo, Oslo, Norway
1 review
5 of 5 stars Reviewed October 18, 2011

Stayed here for 3 nights under halfmoon. Great room with nice view and a beatiful bed(!)

Only thing to mention was low pressure in the shower, but no biggie.

Qute and helpful staff.

The hotel is not in the centre, and that is great. 5-10min walk and ur there.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ResortResponse, Manager at BEST WESTERN Phanganburi Resort, responded to this review, October 19, 2011
Hello,

Thank you for taking the time to share your comments. I will request our Engineering team to look into the water pressure in all of our rooms.

We hope to see you again!

Jesse
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Manchester
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2011

We pre-booked the Best Western as part of our tour of SE Asia so we could be here for the full moon. Only a 5 minute walk away from all the action of Haadrin Beach but quiet and peaceful. The staff here are extremely friendly and the hotel adapts hugely to accomodate full moon party goers with speakers, decent music and a collection of delicious buckets - Duc's Buckets Rock! They don't mind a bit of noise and fun while the full moon party is on but as soon as it's over it returns to the tranquil and idyllic resort it was before - for 3 days things were crazy, our last two days here were relaxing and a welcome break from partying... we even got a free taster massage to help us relax which was greatly appreciated.

If you want to enjoy the resort for it's beauty and peaceful nature come any time other than the full moon - if you want to party hard in a beautiful surrounding with cheap buckets and good food - come during the full moon! A great all round hotel.

Room Tip: The beach side bungalows face right onto the pool so for a bit more privacy and quiet book into one...
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  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortResponse, Manager at BEST WESTERN Phanganburi Resort, responded to this review, October 19, 2011
Hello!

Thank you for your comments. I'm glad to read you enjoyed our buckets - afterall, it was Full Moon!

We look forward to seeing you again soon - June will be waiting to offer her free 10 minute massage!

Jesse
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Vancouver, Canada
1 review
5 of 5 stars Reviewed October 9, 2011

This was our most fav place to stay in Thailand!! We were in Thailand for a month and this was the best place we stayed! The staff was very friendly and attentive to our needs :). Our room was clean and perfect for 3 people to stay in. We all loved how it was close enough to all of the excitement, yet far enough away to have a quiet sleep. We felt very safe and hopefully we will come back to the phanganburi resort again!

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortResponse, Manager at BEST WESTERN Phanganburi Resort, responded to this review, October 19, 2011
Hello!

I'm very glad to read you enjoyed your stay at our resort. We look forward to welcoming you again on your next trip to Thailand!

Jesse
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Melbourne
1 review
5 of 5 stars Reviewed October 8, 2011

Just returned from this great resort after a 5 night stay there. Great location - quiet so you can relax by the pool by day, but only a 5 minute walk to the action if that's what you want. Beautiful setting facing the beach. Clean and comfortable rooms. Stayed in a cottage about 10m from the sand. What really makes this place special is the staff there. You actually feel part of the "family". They are knowledgeable of things to do around the island, friendly, interested in getting to know you and happy to help you with any request that you have. The restaurant overlooks the pool and beach. The food there is delicious and very reasonably priced. A good selection from western to thai food. If you are looking for a great place to stay in Koh Phangan then this is it.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortResponse, Manager at BEST WESTERN Phanganburi Resort, responded to this review, October 19, 2011
Hi Michelle,

Thank you for the positive comments! It was really sad seeing both you and Chantall go a few weeks ago. Hopefully we meet again!

I will share your comments with all of the staff!

Take care!
Jesse
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Rishon le Siyon, HaMerkaz, Israel
1 review
5 of 5 stars Reviewed October 5, 2011

we booked 6 nights in advance and enjoied every minute of our stay here, the best staff we had in all of our month stay in thailand, rooms are clean and big , we ate only at the hotel restaurant that had great food and very good prices, spent alot of our time at the gym playing tennis table or working out, great location 5 minute walk to haad rin beach where all the action goes on at night, i will defenetly come back next year to phanganburi.
*try the massaman chicken(curry)!! its amazing!!!

Room Tip: ask for a room with a pool view..
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  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortResponse, Manager at BEST WESTERN Phanganburi Resort, responded to this review, October 6, 2011
HI "JADT1962",

That was quick! Thank you for the great comments. It was nice having you guys around! I will let the kitch staff know that you enjoyed the massaman chicken!

I hope to cross paths with you again soon, whether it be here in Thailand or in beautiful Israel!

Regards,
Jesse
Resident Manager
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Los Angeles, California, United States
1 review
5 of 5 stars Reviewed October 3, 2011

I'm always a bit nervous booking hotels on-line. Just in Ko Samui I stayed in a resort that looked absolutely fabulous on-line but was horrible in person. Phanganburi, however, was amazing!!! This resort was not only clean and absolutely beautiful but the staff was helpful, friendly, and really made us feel like part of the family.

The hotel has a great pool party that has a much more classy feel then that of nearby coral bungalows. Also, there are two pools, one of which views the beautiful sunset beach, that are veryyy pretty. I plan on going back to Koh Phangnan and definitely staying at this resort.

As far as location, this resort is strategically located within walking distance of the full moon beach party. That way you can stumble home after a full night of partying :) It's near shopping and great places to eat.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortResponse, Manager at BEST WESTERN Phanganburi Resort, responded to this review, October 6, 2011
Hi Catherine,

Thank you for the fantastic comments. We're glad you enjoyed your stay here at BEST WESTERN Phanganburi Resort.

We look forward to seeing you on your next holiday!

Jesse
Resident Manager
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Additional Information about BEST WESTERN Phanganburi Resort

Address: 120/1 Moo 6, Haad Rin Nai Beach, Haad Rin, Ko Phangan 84280, Thailand
Location: Thailand > Surat Thani Province > Ko Phangan > Haad Rin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 hotels in Haad Rin
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Phanganburi Resort 3*
Official Description (provided by the hotel):
BEST WESTERN Phanganburi Resort is located on the Island of Koh Phangan, Thailand. You will find our Phangan Beach Resort in Haad Rin, where an almost non-stop activity has become one of the world’s most exciting destinations.Surrounded by the unspoiled nature, the resort is set on its own beach at the south of the island. Haad Rin overlooks the Island of Koh Samui and has brilliant sunset scenery. Explore and enjoy the experience of spending the entire holiday with on-shore recreations without leaving the resort.The adventure never ends with just a short walk to the colorful shopping, the entertainment areas and the legendary night life of Haad Rin Nok City.Besides its own long beach front, other amenities include two swimming pools, outdoor poolbar, on beachfront restaurant, spa with traditional Thai massage, banquet room, tour desk, currency exchange, minimart and a lot more.All Rooms provideLCD TV with local and international channels and remote controlCoffee/tea making facilitiesAir conditioning with remote controlComplimentary water (1 bottle/day/person)Safety box, Refrigerator, Telephone, Wardrobe, Hairdryer, Umbrella, Slippers, Complimentary Wi-Fi, Working desk, Full length view mirror ... more   less 
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Also Known As:
Best Western Phanganburi Hotel Koh Phangan
Phanganburi Hotel Ko Phangan
Phanganburi Resort Ko Phangan

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