On April 19, 2010, I made a fully prepaid reservation at the Country Inn & Suites Mishawaka, Indiana location for one non-smoking room with two queen beds for the night of September 11, 2010, confirmation number 7F9WHBS. Upon arrival to check in, we discovered that the greedy hotel oprerator could not resist the urge on a Notre Dame football weekend to sell our room to someone else, and they stuck us in a room with a king bed and an unfcomfortable pull-out sleeper sofa that they had the gall to label an "upgrade". I can tell you that sleeping on a three-inch pull-out sofa mattress is no upgrade at all from the queen size bed that we had reserved, and the so-called "upgrade" room should have been sold to the folks that the operator gave our reserved room to. To make matters worse, the hotel clerk accepted no responsibility for the fraud that had been pulled on us, and he was offended that I was at all upset at being the victim of the Country Inns' trickery in selling our room out from under us. He offered no apology whatsoever, and all he kept saying over and over again was, "I didn't do it."
We have been repeat customers of this Mishawaka hotel for the past 20 years or more. We'll never go back there again.
- Official Description (provided by the hotel):
- Here at the Country Inn & Suites we strive to provide a quality product, excellent guest service, and a warm and comfortable place to stay. We offer complimentary high-speed internet, hot breakfast, and fresh cookies and coffee 24/7. We also welcome your furry friends by being pet-freindly. We have designate pet rooms if you would like to bring along your best friend. We also have guest laundry seervices on-site for your convenience. ... more less
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- Also Known As:
- Country Inn & Suites Mishawaka Hotel Mishawaka
- Country Inn And Suites Mishawaka
- Country Inn Mishawaka
- Mishawaka Country Inn