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“Nice Family Owned Hotel” 4 of 5 stars
Review of Quality Inn Merrillville

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Quality Inn Merrillville
2.5 of 5 Hotel   |   1350 East 83rd Avenue, Merrillville, IN 69002   |  
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Ranked #13 of 21 Hotels in Merrillville
White Bear Lake, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice Family Owned Hotel”
4 of 5 stars Reviewed June 19, 2013

Pleasurable one night stay. Staff was helpful and friendly. Room was clean, beds were comfy. Fridge in room. Flat screen TV. Recently updated. Nice & clean bathroom.
Pool was clean & perfect temp. Hot tub clean and hot.
Lots of smokers outside but not inside. Convenient location right off the highway.

We would stay again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
    7
    14
    7
    7
    5
See reviews for
13
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2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2013 via mobile

Staff was friendly and helpful. I will be back. After a long drive it was great to relax in a nice clean room. My family was happy and comfortable. I have stayed other places and paid more money for a not so great stay. Your establishment was top notch.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2012

This hotel was neat, clean with a very courteous staff, I think family owned, with an excellent variety ofhot and cold breakfast with a courteous attendent and a clean breakfast room. The pool and whirlpool and area was neat, clean with whirlpool properly working (heated /jets) and a nice heated pool. I would recommend this hotel to everyone.

Room Tip: King Room amenities and cleanliness excellent Pool/ Whirlpool clean and pool area was clean
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle Rock, Colorado
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 4, 2012

This hotel is under a face lift. It was very quiet and front desk was very nice. Only problem was smoky hallway. So, maybe redo is for all non smoking hotel. Probably would stay here again. We had a coupon, so rate was reasonable

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenwood, IA
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 24, 2012

This motel is ok but really needs updating. The air conditioner made quite a racket for a while until my husband banged on it then it worked fine. The Quality sign in the lobby was missing letters which is kind of tacky for the lobby. The breakfast was ok but did not see any attendants to keep things filled. The TV picture was really bad. Like I said, this hotel is ok but really needs some TLC in the updating department. I probably would not stay here again.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnmerrillvil, Webmaster at Quality Inn Merrillville, responded to this review, October 20, 2012
Dear Guest,

Thank you for choosing Quality Inn Merrillville for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping was instructed to see to it that the rooms are properly supplied with necessary amenities before being released as ready for occupancy.

• Maintenance was informed of the problems you experienced and instructed to see to the necessary repairs and replacements.

• Breakfast staff received additional instruction in presenting a proper breakfast.

I hope that the next time you visit our area, you will reconsider and once again choose to stay at Quality Inn Merrillville. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2012

We never book in advance when we're on the road (me, my wife and two teen girls). We usually pick from the 'exit guide' (or like books), just to see a price before we walk in the door. So we've seen our share of old, outdated, shoddy hotels, but this one: NICE!! The bed linens were absolutely luxurious! New, new, new, fresh, fresh, fresh. Now, you're thinking I'm a "plant", so I'll say, it was late when I checked-in, that the staff was, eh, let's just say not real communicative. So they get a pretty hard ding on being "all business". That would leave then at a '4', but in the morning, the damn van wouldn't start (damn kids left the light on). The staff, still not super friendly, jumped to attention, showed up with jumper cables and I was on my way in minutes (bringing them up to a '5'). Yep, authentic review from an authentic person that happened to find some awesome sheets.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Minnesota
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 4, 2012

The hotel is OK for the price, the breakfast is not that great,,, The pastry Items were not fresh, had to wait 40 mins for coffee ( Really !! ) One of the other couples checked in to there room and it had not been cleaned. The staff was Friendly.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnmerrillvil, Webmaster at Quality Inn Merrillville, responded to this review, September 14, 2012
Dear Guest,

Thank you for choosing Quality Inn Merrillville for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. We are sorry for the bad experience you had. Upon receipt of your review, the following actions were taken:

• Breakfast staff received additional instruction in presenting a proper breakfast.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Staff members received our commendation for the courteous, pleasant, accommodating manner in which they treated you, our valued guest.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn Merrillville. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn Merrillville

Address: 1350 East 83rd Avenue, Merrillville, IN 69002
Phone Number:
Location: United States > Indiana > Merrillville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 21 Hotels in Merrillville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Merrillville 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Quality Inn hotel in Merrillville, Indiana. The Quality Inn® hotel is conveniently located near many local points of interest. Deep River Waterpark, the Lake County Fairgrounds and the Star Plaza Theatre and Outlet Store are just minutes from this Merrillville, IN hotel. Indiana Dunes National Lakeshore is a short drive away. This outdoor recreation area provides miles of beaches with a picturesque backdrop that is perfect for enjoying outdoor recreation activities like swimming, boating, fishing, hiking, biking and birdwatching. Many entertainment venues, retailers and restaurants can be found in the vicinity. Guests of this Merrillville, IN hotel can enjoy features like: Free deluxe continental breakfast, Free Wi-Fi and wired high-speed Internet access, Free The Wall Street Journal Free local calls Indoor heated pool. ... more   less 
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Also Known As:
Days Inn Merrillville

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