I have stayed at $40/night rest stop motels that had cleaner, quieter rooms than this "three star" hotel. To be fair, I paid a discounted rate when I booked through Priceline, so maybe they gave me a bottom-of-the-barrel room. Also, I did not ask for a new room when we discovered how filthy ours was. It was midnight, we had been driving 10 hours, and we had a funeral to attend the next morning at 8:30am. Then again, one shouldn’t have to go room hopping at check-in in hopes of finding a room that would pass code inspection.
The room was filthy. There was dried, splashed urine on the toilet seat; I kid you not. The toilet, lid down when we arrived, had not even been flushed. There was a moderate amount of mold in the shower. I am not talking about deep mold that older buildings are bound to have in the grout; I am talking about thick, black mold that would be gone in an instant with one spray of bleach. When we pulled back the covers on one of the beds, there was a smattering of what could only be pubic hairs all over the sheets. Thankfully the other bed, double size but with a king size comforter dragging the ground, was thoroughly inspected and found to be clean. In addition, I noticed the wall socket plates were crushed in, making me hesitant to plug in my laptop for worry about the wiring within.
Finally, our ground floor room opened up to the parking lot via a sliding glass door. Security concerns aside, our "three star" room was a total of four feet from the nearest parked car, destined to slam doors and rev its engine at unspeakable hours. As if that were not enough, at 6am I was awakened by an idling tour bus 25 ft. from my bed. It would seem that this "three star" hotel has an awning covered entrance on the back side of the hotel for the very purpose of having tour busses idle right outside of their sliding-glass-door guest rooms for 40 minutes at 6am to load other guests of the hotel. I do not exaggerate when I say that the entire room vibrated for 40 minutes. I called the front desk and the clerk apologized for the tremendous noise but made no offer to remedy the situation in any way. This hotel advertises to tour bus groups. Why not make use of that huge covered front entrance, which is just about the only "three star" aspect of the hotel, to load and unload these busses instead of having them idle next to my head? What "three star" luxury!
My accepted Priceline bid was $70. Even at that rate, the room was a rip-off. If I had paid the full advertised price of $129, I would not have rested until my money was refunded. The hotel is in a great location and the loby area appeared to be very nice. It is a shame that the guest rooms and cleaning staff are so lacking.
- Also Known As:
- Radisson Hotel Merrillville
- Radisson At Star Plaza
- Radisson Merrillville
- Merrillville Radisson
- Official Description (provided by the hotel):
- The Radisson Hotel at Star Plaza is a captivating retreat located in the heart of the Midwest near Chicago. The location near Chicago also puts guests within minutes of the must-see attractions in Northwest Indiana. Guest rooms offer complimentary high-speed Internet Access, mini-fridge, flat-screen TV, and pillowtop mattress. The property also features an indoor and outdoor pool, including the signature Atrium pool set in a tropical oasis, fitness room,several on-site restaurants and a Starbucks. ... more less
- Reservation Options:
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