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“It could had been better” 4 of 5 stars
Review of Radisson Hotel at Star Plaza

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Radisson Hotel at Star Plaza
3.0 of 5 Hotel   |   800 East 81st Avenue, Merrillville, IN 46410   |  
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Ranked #4 of 21 Hotels in Merrillville
1 review
1 helpful vote 1 helpful vote
“It could had been better”
4 of 5 stars Reviewed March 3, 2014 via mobile

The kids in the pool were so rowdy. The pool was open till midnight that night due to a party. The noise was horrific, and the kids and people leaving the pool going back to the rooms were so loud and obnoxious. It was like a party hotel. If we didnt have three kids trying to sleep and church the next morning I dont think we would had minded so much. But if we knew how loud it was going to be , maybe we would have booked a room farther from the pool. I dont know if we will return. There are other hotels with pools.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Radisson Hotel at Star Plaza, responded to this review, March 4, 2014
Dear Bartonspizza,

Thank you for the great recent ratings about our hotel and please accept my apology for the issue you had with the noise by the pool area while staying with us. I can assure you this is not the normal experience and we are working to perfect every guests' experience. Please let me know if I can be of any further service to you going forward.

Sincerely,

Patrick Brown
Assistant General Manager
Radisson Star Plaza
patrick.brown@whitelodging.com
219.769.6311 ext. 5111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed March 3, 2014

We booked this hotel, cause at one time it has a hot tub, game room, entertainment at night like bands, karaoke.
Well this was not the case, the hot tub was closed this property has NO HOT TUB, how does a hotel have NO HOT TUB. Also the sauna is a towel storage!!! NO SAUNA!!!!! and the game room was closed a few years back. The pool was FREEZING, until we complained the waterfall was not put on. The front doors and also where people check in and out and go out to smoke is about 200 feet from the pool, do you think that the air is warm??? no way!! We asked to turn the heater up never happened, the pool was more cold the next morning. We will never stay here again nor will I recommend this hotel to anyone. We complained and all we got was a $10.00 starbucks card!!!! The hotel itself is dirty we did not see a person cleaning at all the whole time we were there, people throw their garbage in the mulch, we rode the elevator with a plate and two beers it was there hours before it was cleaned up. Employees need to be walking about with brooms and vacuums and trash bags. 100% satisfaction was not guaranteed nor taken care of for us!!! DONT STAY HERE!!!!

Room Tip: Pool side rooms are noisy!!!
See more room tips
  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Radisson Hotel at Star Plaza, responded to this review, March 4, 2014
Dear kt1980_98,

Thank you for your recent feedback and review. My sincerest apologies for your issues as we are aware that our pool was a bit colder than usual over the weekend and have since corrected the issue. Please let me know if there is anything further I can do for you as we are interested in your loyalty and return.

Sincerely,

Patrick Brown
Assistant General Manager
Radisson Star Plaza
patrick.brown@whitelodging.com
219.769.6311 ext. 5111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2014

Too many things to list and I am still too aggravated to write about this experience. Bottom line....find another hotel in the area. The 24 hour stay cost me over 800.00 for two REGULAR rooms that were dirty and loud, food and drinks...and for what we received, it should have cost no more than 400.00. Don't stay here

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Radisson Hotel at Star Plaza, responded to this review, February 27, 2014
Hi Unhappytraveler10511,

Thank you for your feedback and response in regards to your recent stay at the Radisson Hotel at Star Plaza. I know we have communicated via email about your issues and please know that we are working towards a resolution in regards to your experience. Please let me know if I can be of any further service in the meantime.

Sincerely,

Patrick Brown
Assistant General Manager
Radisson Star Plaza
patrick.brown@whitelodging.com
219.769.6311 ext. 5111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hammond, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2014 via mobile

The room was disappointing. The view from my room was of what a think is a tool shed! For $225 a night, I figure the room would look a little better. I had planned on taking a picture of the room but once I actually entered, it was not what I expected. Only thing worthy of a picture was the swimming pool. Defiantly will not go there again.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrillville
1 review
4 of 5 stars Reviewed February 13, 2014

The hotel staff was very accomodating. There was remodeling going on so it was sometimes difficult to get through those areas. This should be a positive result when done. Overall a very positive experience. Booked it cheaper on line then calling for a rate as an exhibitor in the expo being held there. Don't understand that? No Microwave for reheating a sandwich!

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Demotte, Indiana
1 review
1 of 5 stars Reviewed February 12, 2014

I was staying there with my kids and went to go give them a bath. I thought better of it when I noticed rust and chips in the tub and ran my finger over it and felt it was sharp. I did not want my children to get hurt so I could not bathe them. I paid way to much for the garden rooms where I could hear people in the pool and the waterfalls in the center of the hotel all night. I will not be staying there again unless they do some MAJOR renovating first.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick B, General Manager at Radisson Hotel at Star Plaza, responded to this review, February 16, 2014
Dear Dana R,

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and for your issues in the bathroom. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to our standards. To discuss your stay further, please contact me directly at the information provided below.

Patrick Brown
Assistant General Manager
Radisson Star Plaza
patrick.brown@whitelodging.com
219.769.6311 ext. 5111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southfield, Michigan
1 review
5 of 5 stars Reviewed February 4, 2014 via mobile

I stayed with the Raddison for 2 days. My check in went smoothly the Guest Service Rep made sure I knew how to get to my room and when I finally arrived to my room it was clean and warm! I was happy the heat was on because during this winter season it's not the best checking into a cold room which I have just a few weeks ago. I did dine in at the buffet at the Star Cafe and waitresses that helped my family and I made sure our food was good and our drinks stayed full. Overall I enjoyed my stay and ill be back!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel at Star Plaza

Address: 800 East 81st Avenue, Merrillville, IN 46410
Phone Number:
Location: United States > Indiana > Merrillville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Merrillville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel at Star Plaza 3*
Number of rooms: 343
Official Description (provided by the hotel):
The Radisson Hotel at Star Plaza is a captivating retreat located in the heart of the Midwest near Chicago. The location near Chicago also puts guests within minutes of the must-see attractions in Northwest Indiana. Guest rooms offer complimentary high-speed Internet Access, mini-fridge, flat-screen TV, and pillowtop mattress. The property also features an indoor and outdoor pool, including the signature Atrium pool set in a tropical oasis, fitness room,several on-site restaurants and a Starbucks. ... more   less 
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Also Known As:
Radisson Hotel Merrillville
Radisson At Star Plaza
Radisson Merrillville
Merrillville Radisson

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