Stayed at the hotel for a weekend get away. Used Carlson points so trip was free. When onsite requested a King Suite Upgrade which was also free. Once in room discovered that towels were in the bathroom. Called the front desk and informed that it needed cleaning. Hotel manager came to room personally and resolved the issue. His customer service acumen overcame any ill thoughts about the hotel. We were also offered complimentary breakfast. Not that the bathroom was dirty however there were a few towels in the tub. The rest was ok. I've informed the Assistant Manager Patrick Brown that whenever Im at the Radisson, we'll be staying in this facility. Excellent display of professionalism. Cheers!
- Official Description (provided by the hotel):
- The Radisson Hotel at Star Plaza is a captivating retreat located in the heart of the Midwest near Chicago. The location near Chicago also puts guests within minutes of the must-see attractions in Northwest Indiana. Guest rooms offer complimentary high-speed Internet Access, mini-fridge, flat-screen TV, and pillowtop mattress. The property also features an indoor and outdoor pool, including the signature Atrium pool set in a tropical oasis, fitness room,several on-site restaurants and a Starbucks. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Hotel Merrillville
- Radisson At Star Plaza
- Radisson Merrillville
- Merrillville Radisson