My partner and I had recently purchased the Concert package for the Alice Cooper show which included seats at the show, dinner buffet and breakfast. I had attended shows before and wanted my partner to have the same experience I did. Check in was a hassle and the young lady working the front desk was obviously inexperienced. Room was fine but the sleep number bed didn't work as was advertised. The dinner buffet didn't offer much selection and was scheduled at 5 when we were only allowed to check in at 4 leaving us little time to get ready. We arrive to the Star Plaza Theatre and finally find the Celebrity Circle Lounge, which was a hot room with very little selection in drinks. Also, it was cash only as they had no means to run a card there.
Now on to the show. We find our excellent seats in the 5th row. We would not get to enjoy them long. As the show begins, people kept coming down front from other seats blocking the aisles in order to get near the stage. Security was doing nothing to prevent this. A few songs in, a guitar pic is thrown next to my partner. He reaches down to pick it up and a guy in the row behind us grabs him by the shirt, thus ripping it and scratches my boyfriend in the struggle to get the pic from him. My boyfriend points out his ripped shirt and scratched chest to a couple members of security and is basically told, "Well, that's just what happens." Upset by this reaction, he leaves the show and goes back to his room while I search for a higher level of security. The man I find is very rude to me after I explain what happened even when I tell him I can identify the person who attacked him as I was right there. He tells me unless he can talk to my boyfriend directly that it was pointless talking to me.
I go back to the room to get my boyfriend to come back and talk to them. We return and are shuffled to another security guard. After seeing the shirt and the scratches, he basically acts like he can't be bothered. Finally he asks us to point out the person responsible. We identify him and he tells us to grab some seats in the back for the rest of the show which by this point Alice was on the last song. He doesn't approach the person identified at all and as the show lets out, he tells us, "Well, we've got your info, we'll call you if anything happens." So due to all this, we miss most of the show, had to give up our seats while the attacker gets to enjoy it all. The attitude we got from security that due to us being gay, they were unwilling to help us.
After getting no satisfaction from the theater security, I decided to address my concerns to the front desk. I'm given a security officer, Vido, who I again explain the situation to and he's like, "Well, they should have taken care of that at the theater." I tell them that was why I was addressing him. He pretty much tells me like everyone else had that there was really nothing he could do about it.
This was not my first trip to the Radisson at Star Plaza but it will definitely be my last. The homophobic attitudes of the security made me uneasy and hurt that attitudes like that still exist. After spending almost $500 for this package, I would expect better service from staff. There was not one "I'm sorry" or any offer to fix this situation, just a lot of "Well, there's not much we can do." After spending the money and driving over 6 hours for this show to have it ruined by security officers on an ego-trip is not my idea of a nice get-a-way.
- Official Description (provided by the hotel):
- The Radisson Hotel at Star Plaza is a captivating retreat located in the heart of the Midwest near Chicago. The location near Chicago also puts guests within minutes of the must-see attractions in Northwest Indiana. Guest rooms offer complimentary high-speed Internet Access, mini-fridge, flat-screen TV, and pillowtop mattress. The property also features an indoor and outdoor pool, including the signature Atrium pool set in a tropical oasis, fitness room,several on-site restaurants and a Starbucks. ... more less
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- Also Known As:
- Radisson Hotel Merrillville
- Radisson At Star Plaza
- Radisson Merrillville
- Merrillville Radisson