We booked a block of rooms for our son's wedding at the Country Inn & Suites in Merrillville, Indiana. The family gathered together for what we thought would be a lovely wedding and great times around the pool / hot tub sharing memories. Imagine our surprise when we found out that the pool and hot tub were closed - but should be re-opened soon. Did not happen. No mention was made of the fact that there was a problem with the hot water heater for the entire building that effected not only the pool area but the guest rooms as well. No hot showers for guests Friday, Saturday or Sunday . Our son had booked a jacuzzi room for his wedding night ....obviously not the perfect setting for the start of his honeymoon or the experience we all had hoped for on this once-in-a-lifetime event.
Despite our tight wedding schedule, we would have researched alternate accommodations had we been told of the problems at this facility prior to our registration. Guests should be able to expect the basics: a clean room, comfortable bed, and hot shower. The recreation area was an added plus for our grandchildren who were very disappointed that their mini-vacation was ruined. When we expressed our displeasure and requested compensation for these shortcomings, we were offered $10.00 off per room (not for each night). That was inadequate considering the inconvenience and disappointment we experienced. Their final offer was a total of $30.00 credit for our 2 guest room rooms ($15.00 off per night) and a $50.00 credit for our son's honeymoon suite.
On the positive side, it is a newer building and was clean and nicely furnished. The complementary breakfast was well stocked with a variety of breakfast offerings and the attendant on duty was friendly and eager to please. Unfortunately this could not override the shortcomings of the facility and its management.
- Also Known As:
- Country Inn Merrillville
- Merrillville Country Inn
- Official Description (provided by the hotel):
- We are conveniently located right off of i-65 & us30. Fairly new cozy property with 62 units including rooms with 2 beds, Jacuzzis and extended stay suites. We offer beautiful indoor pool, spa, workout facility, free breakfast, has Internet and 24 hours fresh cookies. We are under new management and assure you 100% satisfaction. We are a perfect location for business and leisure travelers. ... more less
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