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“Started out ok....went down hill quickly” 2 of 5 stars
Review of Holiday Inn Express Merrillville

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Holiday Inn Express Merrillville
2.5 of 5 Hotel   |   8375 Georgia St., Merrillville, IN 46410   |  
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Ranked #16 of 21 Hotels in Merrillville
Columbia, South Carolina
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Started out ok....went down hill quickly”
2 of 5 stars Reviewed August 9, 2012

Our initial impression was ok....enjoyed our first night. We woke up early the next morning and left the hotel around 7:30 am to pack my sister in law for the big move back to Columbia. After a very long and tiresome day of packing and loading a 24ft moving truck we made it back to our room around 6:30 pm...opened the door and NOTHING! The beds had not been made, the bathroom had not been cleaned, no fresh towels...nothing. I immediately called the front desk and was told "sorry" in a very nonchalant manner. We asked for clean towels and were provided those....we again left for a late dinner and arrived back to the sound of a party in the room across the hall....the party continued until 3:00am in the morning....we called the front desk to complain several times and were told that security would come up....I NEVER SAW SECURITY, not sure if they even had security. I had to leave at 4:30am to begin the journey home with just a few hours sleep. Called and spoke with the GM and was again told "sorry" and that he couldn't do anything for us because I booked the room through my travel club. To add insult to injury when I returned home and checked my account these fine folks charged me for two nights that I had already paid for. So that was my experience guess I should have ponied up and stayed at the Hampton Inn right beside it.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
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    8
    7
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2012 via mobile

Well For Starters Our Room Was In An O.K. Condition And Also Clean. But, It Had A Flipside To It Which Was After I Returned To My Room (That Night) I Had Noticed That It Was Still In The Condition That I Had Left It In. The Maid Had Skipped Our Room! I Was Not Satistfied With That, So The Next Day I Checked Out And Had Decided To Stay In The HIE In Schereville, IL. This Hotel Was Much Cleaner And Had Friendly Staff (Other Than HIE in Merrivile, IL) I HIGHLY Recommend This Hotel Instead.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review, August 11, 2012
Dear GabbyBoo22,

We appreciate that you took the time to review our hotel. I am delighted that you were satisfied with the overall conditions of our hotel. However, I'm sorry to see you received service that was less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Janice A
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WI
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 14, 2012

This hotel is pretty par for the course for a Holiday Inn Express. We are usually not disappointed. The front desk staff was very friendly and gave us some free popcorn & water bottle due to our priority club status. The breakfast was okay although the dining area was pretty cramped and you had to maneauver your way around tables to get to your table because when chairs were pulled out with people sitting in them, there was no way to get through. The only downside I can think of is the odd exit off the highway to the service road to get there. Odd exit and the service road is in dire need of repairs. Otherwise I have no complaints about the hotel itself.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IL
Top Contributor
197 reviews 197 reviews
83 hotel reviews
Reviews in 88 cities Reviews in 88 cities
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed February 15, 2012

Cleanliness of my room was average, the hotel has a musty smell everywhere though. The bathroom sink has less water pressure than anywhere I have ever stayed, so shaving or brushing teeth was hard to do. The worst thing was that they don't seem to fix anything- there were two broken light bulbs in my room so it wasn't light enough in there. Also, the dead bolt lock on the door was so loose that it barely worked and shower head obviously hadn't been cleaned in a long time. Overall, this unfortunately seems to be par for the course for any HIE anymore, that is why I don't stay at many of them anymore- they seem to think that "average" is good enough. I have tried contacting several members of IHG management to voice my concerns, but no one there has ever replied.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oconnorjo, Manager at Holiday Inn Express Merrillville, responded to this review, June 9, 2012
I appreciate your comments regarding the Holiday Inn Express Merrillville. Since your visit, we have made significant changes in personnel at this hotel, including a new manager and maintenance person. The issues you experienced have been addressed and corrected. I hope you choose to stay with us again the next time you are in the area.

Regards,

John OConnor
Regional VP
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Travelers are raving about these Merrillville hotels

Cheyenne, Wyoming
Top Contributor
87 reviews 87 reviews
73 hotel reviews
Reviews in 73 cities Reviews in 73 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 10, 2010

The hotel is clean but very outdated. The TV in room is old, the bathroom is small and the gym in a joke. Breakfast is the bare minimum for a HIE breakfast.

Stayed December 2010, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oconnorjo, Manager at Holiday Inn Express Merrillville, responded to this review, June 9, 2012
I appreciate your comments regarding the Holiday Inn Express Merrillville. The issues you experienced have been addressed and corrected, including the purchase of all new flat panel TV's for all guest rooms. I hope you choose to stay with us again the next time you are in the area.

Regards,

John OConnor
Regional VP
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 8, 2010

We love staying at Holiday Inn Express's, our 5 year old daughter loves to swim and they usually have a great pool, we also love the breakfast! The staff that checked us in was friendly, the room was typical, bathroom also typical, we noticed a bunch of stray hairs in tub and on floor on par w/ other Holiday Inn Express's that we have stayed at. Breakfast was great, eggs, sausage, plenty of breads and yogurts. I'm a type one diabetic, so I really like that there are foods I can eat, not just donuts or pastrys. The only problem we had was that everything in the room was scented. I have allergies to fragrances and it was a big deal breaker. Even the pillows and sheets smelled. Because of that we will not be able to stay there the next time we are in the area. I went to talk to the desk clerk and couldn't find one, so I called from my cell phone, I had waited at least 10 minutes and there was a line by the time I called. He finally came out of the back room and even though I told him 3 times that it was me that had called he kept trying to answer the phone that was no longer ringing. I asked the night clerk about maybe getting a pillow case that wasn't scented and he just stared at me. For about 10 seconds then he turned around and walked away.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, IN
Top Contributor
57 reviews 57 reviews
32 hotel reviews
Reviews in 42 cities Reviews in 42 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed November 23, 2008

It was a short stay, as I arrived close to midnight and left the next morning, but I was very happy to check in and find a spotlessly clean and comfortable room. The huge king size bed and the always clean and comfortable Holiday Inn Express linens were welcoming and relaxing.

The bathroom was large and clean, and the complimentary toiletries that HIE provides are always nice.

The television had a large selection of stations and had very clear reception.

The breakfast food seemed a bit stale, but that might have been because I ate late. It would have been excellent if fresh....scrambled eggs, biscuits (no gravy, although there was supposed to be), bacon, potatoes, juice, cereal, etc.

As always, I know when I select HIE I won't be disappointed and that I can count on a clean, relaxing stay.

  • Liked — Clean and comfortable.
  • Disliked — N/A
  • Stayed November 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Merrillville

Address: 8375 Georgia St., Merrillville, IN 46410
Phone Number:
Location: United States > Indiana > Merrillville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 21 Hotels in Merrillville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Merrillville 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
We are an excellent choice here in Merrillville, Indiana. We pride ourselves on exceedng our guests' expectations with friendly, professional service and sparkling guest rooms. Our guests enjoy a 100% smoke free environment, free parking, and free high-speed wireless internet throughout. We feature an indoor swimming pool, business center and print, fax, and copy services, and fitness center. We also have free passes to the nearby Gold’s Gym if guests are looking for more space and equipment. Our hotel features a large complimentary breakfast buffet. Along with breakfast breads, cereals, fruit, and yogurt, we also have hot options every day - eggs, breakfast meats, biscuits and gravy, and pancakes cooked to order. And of course, we have our famous warm, frosted cinnamon rolls that Holiday Inn Express is known for!Our hotel is conveniently located to the area’s best dining, entertainment, and attractions, as well as to I-65 and US-30, which allows for easy access to BP Refinery, US Steel, Siemens, Marathon, Ford, and many other local companies. We are also a great option before traveling into Chicago, visiting the beautiful Indiana Dunes National Lakeshore, gambling at Horseshoe Casino, or taking in a show at the Star Plaza Theatre. We have 300 square feet of meeting space that can accommodate groups of up to 20. Let our staff do the planning, arranging, and preparing here at the hotel. We can provide groups many options from our breakfast, lunch, and snacks menu, as well as any audio-visual items guests may need. Whether you are traveling to Merrillville on business or leisure, our warm, hospitable staff, clean and comfortable rooms, and centralized location make us a great place for you to stay! ... more   less 
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Also Known As:
Holiday Inn Express Merrillville Hotel Merrillville
Holiday Inn Merrillville
Merrillville Holiday Inn

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