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Holiday Inn Express Merrillville: Traveler Reviews

2.5 of 5
8375 Georgia St., Merrillville, IN 46410
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Holiday Inn Express Merrillville
Ranked #15 of 21 hotels in Merrillville
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11 reviews from our community

    Trip type
Traveler rating
    2
    1
    4
    4
    0
Date Rating
WI
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“No complaints”
3 of 5 stars Reviewed May 14, 2012

This hotel is pretty par for the course for a Holiday Inn Express. We are usually not disappointed. The front desk staff was very friendly and gave us some free popcorn & water bottle due to our priority club status. The breakfast was okay although the dining area was pretty cramped and you had to maneauver your way around tables to get to your table because when chairs were pulled out with people sitting in them, there was no way to get through. The only downside I can think of is the odd exit off the highway to the service road to get there. Odd exit and the service road is in dire need of repairs. Otherwise I have no complaints about the hotel itself.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask carebear325 about Holiday Inn Express Merrillville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IL
Top Contributor
96 reviews 96 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
44 helpful votes 44 helpful votes
“needs a maintenance man”
2 of 5 stars Reviewed February 15, 2012

Cleanliness of my room was average, the hotel has a musty smell everywhere though. The bathroom sink has less water pressure than anywhere I have ever stayed, so shaving or brushing teeth was hard to do. The worst thing was that they don't seem to fix anything- there were two broken light bulbs in my room so it wasn't light enough in there. Also, the dead bolt lock on the door was so loose that it barely worked and shower head obviously hadn't been cleaned in a long time. Overall, this unfortunately seems to be par for the course for any HIE anymore, that is why I don't stay at many of them anymore- they seem to think that "average" is good enough. I have tried contacting several members of IHG management to voice my concerns, but no one there has ever replied.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask tc3399 about Holiday Inn Express Merrillville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oconnorjo, Manager at Holiday Inn Express Merrillville, responded to this review
June 9, 2012
I appreciate your comments regarding the Holiday Inn Express Merrillville. Since your visit, we have made significant changes in personnel at this...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Top Contributor
88 reviews 88 reviews
74 hotel reviews
Reviews in 74 cities Reviews in 74 cities
18 helpful votes 18 helpful votes
“Outdated”
2 of 5 stars Reviewed December 10, 2010

The hotel is clean but very outdated. The TV in room is old, the bathroom is small and the gym in a joke. Breakfast is the bare minimum for a HIE breakfast.

Stayed December 2010, traveled on business
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Ask akrsouth about Holiday Inn Express Merrillville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oconnorjo, Manager at Holiday Inn Express Merrillville, responded to this review
June 9, 2012
I appreciate your comments regarding the Holiday Inn Express Merrillville. The issues you experienced have been addressed and corrected, including the purchase of all new flat panel TV's for all guest rooms. I hope you choose to stay with us again the next time you are in the area.

Regards,

John OConnor
Regional VP
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“OK but fragrance overload”
3 of 5 stars Reviewed November 8, 2010

We love staying at Holiday Inn Express's, our 5 year old daughter loves to swim and they usually have a great pool, we also love the breakfast! The staff that checked us in was friendly, the room was typical, bathroom also typical, we noticed a bunch of stray hairs in tub and on floor on par w/ other Holiday Inn Express's that we have stayed at. Breakfast was great, eggs, sausage, plenty of breads and yogurts. I'm a type one diabetic, so I really like that there are foods I can eat, not just donuts or pastrys. The only problem we had was that everything in the room was scented. I have allergies to fragrances and it was a big deal breaker. Even the pillows and sheets smelled. Because of that we will not be able to stay there the next time we are in the area. I went to talk to the desk clerk and couldn't find one, so I called from my cell phone, I had waited at least 10 minutes and there was a line by the time I called. He finally came out of the back room and even though I told him 3 times that it was me that had called he kept trying to answer the phone that was no longer ringing. I asked the night clerk about maybe getting a pillow case that wasn't scented and he just stared at me. For about 10 seconds then he turned around and walked away.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Emily46217 about Holiday Inn Express Merrillville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, IN
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
“A Great Stay!”
5 of 5 stars Reviewed November 23, 2008

It was a short stay, as I arrived close to midnight and left the next morning, but I was very happy to check in and find a spotlessly clean and comfortable room. The huge king size bed and the always clean and comfortable Holiday Inn Express linens were welcoming and relaxing.

The bathroom was large and clean, and the complimentary toiletries that HIE provides are always nice.

The television had a large selection of stations and had very clear reception.

The breakfast food seemed a bit stale, but that might have been because I ate late. It would have been excellent if fresh....scrambled eggs, biscuits (no gravy, although there was supposed to be), bacon, potatoes, juice, cereal, etc.

As always, I know when I select HIE I won't be disappointed and that I can count on a clean, relaxing stay.

  • Liked — Clean and comfortable.
  • Disliked — N/A
  • Stayed November 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 596Smokey about Holiday Inn Express Merrillville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Merrillville

Also Known As:
Holiday Inn Express Merrillville Hotel Merrillville
Holiday Inn Express Merrillville Hotel
Holiday Inn Merrillville
Merrillville Holiday Inn
Address: 8375 Georgia St., Merrillville, IN 46410
Phone Number:
Region: United States > Indiana > Merrillville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 21 hotels in Merrillville
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We are an excellent choice here in Merrillville, Indiana. We pride ourselves on exceedng our guests' expectations with friendly, professional service and sparkling guest rooms. Our guests enjoy a 100% smoke free environment, free parking, and free high-speed wireless internet throughout. We feature an indoor swimming pool, business center and print, fax, and copy services, and fitness center. We also have free passes to the nearby Gold’s Gym if guests are looking for more space and equipment. Our hotel features a large complimentary breakfast buffet. Along with breakfast breads, cereals, fruit, and yogurt, we also have hot options every day - eggs, breakfast meats, biscuits and gravy, and pancakes cooked to order. And of course, we have our famous warm, frosted cinnamon rolls that Holiday Inn Express is known for!Our hotel is conveniently located to the area’s best dining, entertainment, and attractions, as well as to I-65 and US-30, which allows for easy access to BP Refinery, US Steel, Siemens, Marathon, Ford, and many other local companies. We are also a great option before traveling into Chicago, visiting the beautiful Indiana Dunes National Lakeshore, gambling at Horseshoe Casino, or taking in a show at the Star Plaza Theatre. We have 300 square feet of meeting space that can accommodate groups of up to 20. Let our staff do the planning, arranging, and preparing here at the hotel. We can provide groups many options from our breakfast, lunch, and snacks menu, as well as any audio-visual items guests may need. Whether you are traveling to Merrillville on business or leisure, our warm, hospitable staff, clean and comfortable rooms, and centralized location make us a great place for you to stay! ... more   less 
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