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“Nice overnight stay” 4 of 5 stars
Review of Holiday Inn Express Lebanon

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Holiday Inn Express Lebanon
2.5 of 5 Hotel   |   335 North Mt Zion Rd, Lebanon, IN 46052   |  
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Ranked #1 of 5 hotels in Lebanon
Wheelersburg, Ohio
Top Contributor
163 reviews 163 reviews
19 hotel reviews
Reviews in 62 cities Reviews in 62 cities
73 helpful votes 73 helpful votes
“Nice overnight stay”
4 of 5 stars Reviewed November 3, 2013

We stayed here on our way to Purdue for a football game. The staff was very friendly, and our room was just what we expected. The breakfast was a good start for our morning. Good place to stay at along I-65. Would stay again here if in the area.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 people have reviewed this hotel

Traveler rating
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    7
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Knoxville Tennessee
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 26, 2013

Did an overnight stay on the way to Chicago. Generally clean and well kept property. Getting coffee at 7 pm was a problem. All the coffee dispensers in the breakfast room were empty. We tried for tea but the hot water dispenser was empty also. Ok, let's go to the room and make some. Coffee pot was filthy inside and out. Cleaned it then found out there was no coffee packets. No coffee for us!. The only other problem we had was that there was no one at the front desk at 7 am for 10 minutes when we checked out. She said she was helping with the laundry.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newborn, Georgia
Top Contributor
177 reviews 177 reviews
32 hotel reviews
Reviews in 69 cities Reviews in 69 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 9, 2013

First off I am going to review this like I am paying full price for the room......which I am not.....local/corporate rate is way way cheaper than what a person off of the street would pay ($114 I believe I heard the front desk tell someone).
Now with that being said I will say that the room that I'm in is BIG for a Holiday Inn Express. It has a main room with pull out couch. Small fridge and microwave with a small sink, marble counters and cabinets. The bed is in a seperate room with its own TV (that is a nice touch). However, the room is kind of lackluster. Not nasty, but certainly not snazzy. The place itself could use a freshing up a bit. Kinda dated I'd say.
The staff has been super nice, and the location is right by the expressway which is convienient. The town of Lebanon is small w/out a lot of stuff. But what else do you want? If you come to Lebanon for vacation, and to "check out the sights" you're coming to the wrong place.

One word review: OK.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lebanon, responded to this review, September 25, 2013
Dear garliclover101,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations. Please accept our sincere apology for the shortcomings you experienced during your stay. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts as this is our best resource for improving the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
151 reviews 151 reviews
42 hotel reviews
Reviews in 65 cities Reviews in 65 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed September 3, 2013

My husband and I had been driving for most of the day and decided to take a break around midnight. I wasn't sure if this hotel would have rooms available that late, but we were checked in our room in minutes! This hotel is right off the highway which was nice. I couldn't hear the highway noise at all.

The room featured a padded bench, easy chair, two side tables, microwave, fridge, flat screen TV, desk, and drawers. We found we had plenty of counter space to spread out.

Speaking of counterspace, the bathroom counter was huge! Plenty of room to lay all your toiletries out. There were several standard, white hotel towels and Bath and Body Works shampoo and conditioner with a pleasant scent. The shower curtain rod was u-shaped so there was plenty of room in the shower.

The staff was very friendly. We enjoyed a breakfast spread at 6:30 that consisted of bacon, scrambled eggs, biscuits and gravy, bagels, pastries (lemon poppy seed muffins were good), yogurt, cereal, yummy cinnamon rolls, juices, and more!

This place was just what we needed on our long journey.

Room Tip: Ask for a room not on the first floor. Noise from the lobby travels down the first floor hallway.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

Check in went fine at front desk friendly staff, got there later and didn't notice room being dingy until the morning light. Floor dirty and things left in the room from previous guest. Not very comforting and sub par for Holiday Inn. ;-(

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Lebanon, responded to this review, September 10, 2013
Dear peaceseeker58,

Thank you so much for taking the time to leave us your feedback. I apologize for the inconvenience the cleanliness of our room may have caused you. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windham, Maine
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 40 cities Reviews in 40 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 20, 2013

Business trip and the need to stay between Indy and Lafayette. Initial room had a mildew like smell which would not have worked for the night. Desk attendant and manager were very accommodating and relocated me to a new room w/ Jacuzzi upgrade. Nice touch! Rooms were pretty average and I'd say typical for a HI express. Breakfast in the AM was again typical HI fare. Based on the other options at this exit, I would certainly choose this facility again! Great customer service bumps this up to 4 stars in my opinion.
Thanks HI Express Lebanon!

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Grange, Texas
Top Contributor
110 reviews 110 reviews
33 hotel reviews
Reviews in 53 cities Reviews in 53 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 8, 2013

This is your typical HIE. Checkin in was easy although it took me a few attempts. to get a 1st floor room even though they weren't anywhere near full. The room was fairly clean, I noticed a few things I would have cleaned if it was my own home. The overflow drain in the sink had some scum around it, and a couple of stray hairs were on the counter in the bathroom. Why can't housekeepers wear hairnets? The bed had a clicking noise which didn't bother us, but only because we sleep with earplugs. It would have driven me crazy otherwise.
As some other have noted, the breakfast room was very warm. The young lady taking care of it was very nice and polite though. She kept everything stocked and the milk was not expired as another had noted.
I probably would return there simply because its a fairly good price for a decent room.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Lebanon

Address: 335 North Mt Zion Rd, Lebanon, IN 46052
Phone Number:
Location: United States > Indiana > Lebanon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Lebanon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lebanon 2.5*
Official Description (provided by the hotel):
Welcome to The Holiday Inn Express Hotel Lebanon, Indiana. Conveniently located at Lebanon exit 140 (SR 32) off I-65, with many area restaurants nearby. Downtown Indianapolis home of the Indianapolis Motor Speedway is just 25 miles from our hotel. If you are traveling on business or pleasure our hotel has something just for you. Wake up with Smart Roast coffee at our complimentary Smart Start breakfast bar. Enjoy our heated pool, whirlpool and fitness center. The Holiday Inn Express Hotel Lebanon is adjacent to the Lebanon Business park with companies including, Hendrickson, General Cable and Aurora. Our spacious guest rooms offer free high-speed Internet access, free local phone calls, expanded cable with HBO. Our hotel has all the in-room amenities that you come to expect, along with forget me items at our front desk. Our friendly staff is waiting for you to Stay Smart. ... more   less 
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Also Known As:
Holiday Inn Express Lebanon Hotel Lebanon
Holiday Inn Lebanon
Lebanon Holiday Inn

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