We stayed at the hotel from September 17 through 24, 2009. During our stay, we had problems with the bath draining properly (which I cleared myself), a burned out heat lamp in the bathroom ( I wound up replacing myself), carpets that were not vacuumed from day to day, and bottom bed sheets with red (blood?) stains. I brought the issue of the almost clogged bath to the attention of the registration desk staff for three mornings in a row (9/18, 9/19, and 9/20) without any attention given to the problem. I ended up purchasing a plumbers helper and some drain cleaner to fix the problem myself. I also donated the plunger to the hotel mainenance staff to give them a hint. I don't think the cleaning person ever used the vacuum cleaner in our room.
I know this is harsh, but when issues are brought to the attention of the staff over several days, and nothing is done, nor any explanation given as to why nothing is being done (maitenance person is sick, too minor to address, just don't want to do..etc.), then I have a problem with the staff.
Attention to detail would have made our stay just fine...but the lack of attention to room issues is just not acceptable.
- Also Known As:
- Best Western Plus La Porte Hotel Hotel
- Best Western Plus La Porte Hotel And Conference Center
- Best Western Plus La Porte Hotel Hotel Laporte
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