THIS PLACE AND STAFF ARE ABSOLUTELY HORRIBLE!!
My husband and I stay in hotels very frequently and we are not above staying in a lower star hotel. This place should be shut down!! I don't even know where to start!. I just read someone's review from July of 2013 saying the pool area was under construction for over a year when they stayed there (extremely unhappy as well). It is now June of 2014 and there is still a note on the door saying it is under construction! We booked this hotel through Priceline ahead of time and when we got to the hotel they insisted we never paid for it even though the money had already been taken out of our account. Then we had to pay cash on the spot. We were so tired from traveling that we just decided to pay cash and work out the credit card issue later. This was before we saw the room. DISGUSTING!! FILTHY! They claimed it was a non smoking facility but I actually woke up from sleeping in the middle of the night because it smell like someone was smoking right in our room. The bed was awful! Hard, there was not even a fitted sheet on the bed and the comforter had stains on it. The Bathroom towels smelled horrible and were crunchy! After washing my face for bed I dried it with one of my own t-shirts just so I didn't have to put their wash cloth on my face. The room smelled so bad that at one point I got out some lotion to put on so that I could smell something nice and when I went to put it on my legs and feet I realized the bottoms of my feet were black from walking barefoot in the room!!! Then I go to wash them in the bath and there is no hot water! We called the front desk to tell them and there response was for us to turn the shower and sink on full blast at the same time and wait about 15-20 minutes. Acted like we were stupid and should have known to do this because it was an old building. They put us in a room farthest from the front door so we parked next to the back door and propped it open to carry in our luggage. The man from the front desk comes outside to tell us very rudely that he was watching us on the camera and that we are not allowed to go back in that door. Said we could go out that door but if we wanted back in we had to go in the front door and walk all the way around with all of our belongings! Didn't even offer us a luggage cart. The horrible pot hole filled parking lot should have been our first clue. Their continental breakfast included a box of old hard doughnuts that were upside down and looked like they had been serving the same box for the last 3 weeks. This place should be shut down! I don't even know how they can claim to be a 2 star hotel. We have stayed in all range of hotels while traveling and this place is worse than a 1 star motel! There is a low priced 2 1/2 star Quality Inn right down the street that is way better! The rooms are nice, clean, and the staff is friendly. It is right around $15 more for the Quality Inn and it is worth it! We called and asked if we could have a late check out and they cut us off while asking and said No, we don't give here! We said not even 30 minutes later. No!. It's not like they had to hurry and clean the room because someone else had already booked it, we had to be one of two guests staying at the hotel. You'd think if their false advertising tricked one couple into booking with them that they would be grateful and accommodating while they were there. Nope! I literally would sleep in my car before ever staying at this hotel again. We left and booked a room at the Quality Inn down the street and the first thing I did was take a shower because I smelled just from being there! All my clothes smelled so bad that I didn't want to wear them or even take them out of my bag because it was so bad.
We are very easy going easy to please travelers and this place was just ridiculous! It's like I just want to keep going on about all the awful facts about this place and that is not even my personality.
What ever you do, do not stay at this hotel! I think this would only be a step up for a homeless person since it is shelter from the rain.
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- Also Known As:
- Best Western Signature Inn Kokomo Hotel Kokomo
- Signature Inn Kokomo
- Best Western Kokomo
- Kokomo Signature Inn
- Kokomo Best Western