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“great stay” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   522 Essex Dr, Kokomo, IN 46901   |  
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Ranked #6 of 10 Hotels in Kokomo
Kansas City, Missouri
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“great stay”
4 of 5 stars Reviewed September 16, 2013

The lady at the front dest was so nice and a quick check in. We arrived early and it was no problem. The room was large and bed was so comfortable. So happy they are pet friendly. We would definitely stay there again if in the area.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, November 15, 2013
Northstar_10,

Thank you for your postivie feedback. We love our pets here at the Kokomo Comfort in as we know that they are part of the family! As welll we pride ourself in clean rooms and friendly staff.
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44 reviews from our community

Traveler rating
    8
    15
    10
    5
    6
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16
4
5
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Defiance, Ohio
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2013

I'm big on the staff being friendly and this hotel succeeded. I called ahead because I thought one of the rooms had a sleeper sofa and found out it didn't. She informed me they could get us a rollaway and was pleased it was in the room when we arrived. Also we received a friendly welcome and was helped with some driving instructions. I felt both rooms were clean but one room didn't have comforters but it wasn't a big deal, I'm not a fan of the comforters and would recommend they forgo buying additional comforters and start providing just a warm cozy blanket instead (just my opinion). This place is all that our family looks for when traveling. We just want a clean room and comfortable beds and that's what we got. The bonus is when your staff is friendly and helpful. We only delt with one young girl on our arrival and she was there on our departure. If the owner is reading this, please acknowledge this to her so she can know travelers appreciate this. I highly recommend that you upgrade your rollaway mattress, this was really thin and uncomfortable but it was adequate for our stay.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, November 15, 2013
Callme_ann,


Thank you for your feedback we here at the Comfort Inn Kokomo strive on having clean rooms and friendly staff.
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auburn
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 8, 2013 via mobile

We arrived to a dirty room. Used linen on the dresser and the beds didn't have comforters. One of the beds had been slept in. The second room had hair on the toilet, but we were tired and cleaned ourselves. The next day the air conditioning quit working. We allowed them several times to change the units in The room. This spanned about five hours. We asked for our money back or to be placed in another hotel. We had guests visiting us and was told by staff that there was too many people breathing in The room that was causing the air not to work. We all left inconvenienced enough for a few hours. Came back air was finally working by then the whole day was wasted we went to bed. They did offer money back, but we declined our trip was already done. I will never book with this location again.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, November 15, 2013
Shelly,

I am very sorry for your expeience while at the hotel. That is not our standard.. I would like for you to return and show you a whole different experience of what our Comfort Family has to offer. If you have any other concerns you would like to discuss with me please give me a call at 765.452.5050.
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Grandville, Michigan
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 11, 2013

When we first arrived the desk personnel was on a cell phone talking to the manager, the house phone was ringing off the hook, and it was at least 5 minutes before our presence was acknowledged. Our room was on the west side of the 2nd floor and the a/c was not running, so the room was terribly stuffy and uncomfortable. We turned on the a/c and left for a couple of hours, but when we came back the room hadn't cooled. We called down to the desk and Josh came up immediately and took the a/c unit off the wall and 'rebooted' it. It then cooled the room down nicely. The beds were a little soft for my liking and the comforter had a huge hole in it. Breakfast was adequate with a good variety. When we got back to our room after being out for the day we noticed that the towels that had been so beautifully folded were damp. On closer inspection we also found them to be soiled. When brought to the manager's attention the following morning we were given one night's charge off our bill.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, August 21, 2013
lamerex4,
Thank you for taking your time to fill out information us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are very sorry for the room was not cool when you walked in the room as well as other prolems you had whiel staying here. We would love to have you stay with us again. If you can think of anything else you would like to discuss you can call the hotel directly 765-452-5050 and I would be happy to talk with you.
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Lynnwood, WA
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 44 cities Reviews in 44 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed July 22, 2013

The hotel is older and is in need for a refurb. there were random stains and marks on the walls, carpets, drapes and bedspreads. The breakfast area was small and crowded, and the whole hotel had an Oder, likely from the cleaning products used. I would pick a different hotel the next time I'm in town.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, July 24, 2013
axm,
Thank you for taking the time to go to trip advisor and fill out a survey. We apprecaiate your feed back. We are in the middle of refurbisng the hotel by painting rooms and getting new bedding and window fixtures and at somepoint carpet. I hope you might change your mind and try us out again where you can see out finished look when we are done. If you like to talk about anything else please feel free to contact me directly at the hotel 7654525050.
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Dayton, Ohio
Top Contributor
157 reviews 157 reviews
108 hotel reviews
Reviews in 106 cities Reviews in 106 cities
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed July 19, 2013

This is a nice, average Comfort Inn.. The room was fairly clean and the bed was soft. There is an indoor pool, and a guest computer in the lobby. But 3 stars is all it deserves. Desk staff was distracted. Josh kept ducking into the back room and the morning ladies stayed outside in the smoking area. Our sink and counter had been spatter-sprayed with white paint that was peeling. (Rm. 108) The rate was good but I'm sticking with 3 stars.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, July 24, 2013
NeilfromDayton,

Thank you for taking the time to Write a Review. I am Sorry about the distracted Staff this is not normal. We did have some of our sinks redo and unfortantley the company work was not done correctly where it has made a worse outcome on us. If you have anything else you like to share with me please do not hesisate to give me a call at the hotel 7654525050.
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Trenton, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 27, 2013

We made an emergency reservation at Comfort Inn after a really bad room some place else. The room was clean and our housekeeper, Kristal, was amazing. The bed was soft, lots of pillows, attentive staff, and it was a good room to come "home" to after the long days. LOVED the fresh fruit waters in the lobby and the good breakfast. The desk staff, Trish and Josh, were equally as amazing. They took great care to include our dog, and their customer service was fabulous. A pet area would've been nice, and the spa was out, but we're fine considering how great the rest of the experience was. We typically stay at the Quality Inn when we're in town without the dog, and we'll be repeat customers of both these hotels in the future without a doubt.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlo_stevens, General Manager at Comfort Inn, responded to this review, June 28, 2013
MReinecke,

Thank you for taking the time give us feed back! We pride ourself on being your home away from home with the friedly staff. WE do love our pets!! I am very sorry we do not have the Hot Tub anymore do to the ADA Laws which have been passed we would have to have a lift for that body of water and unfortantly the placement of the hot tub can not accomadate a lift.
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Additional Information about Comfort Inn

Address: 522 Essex Dr, Kokomo, IN 46901
Phone Number:
Location: United States > Indiana > Kokomo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 Hotels in Kokomo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Comfort Inn Kokomo
Kokomo Comfort Inn

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