I have to start by saying that the nicest people EVER work at this hotel. The guy who picked me up at the airport, Frank, really set the bar. I was in town alone for work and had a little bit of time to kill during the day. He gave me a ton of advice on museums, etc and a quick driving tour of the downtown area just so that I could get my bearings. He even helped me drag my insanely heavy bags up to my room. The next day he drove me to and from the museums and gave me good advice on a restaurant to stop in before a show at the Brown theater. (Some restaurants are better than others for eating alone, so I really appreciated the suggestion.)
I loved the hotel restaurant (I forget what it was called... something grill) and ate there three times over the course of the trip. It's hard to eat healthy on the road and but I got exactly what I wanted there. (Except for the sunday brunch, which wasn't all that healthy.) As I've said, the staff at this hotel was fantastic. At one point I clumsily knocked half a glass of red wine over (breaking the glass, of course) and my server was incredibly gracious about it. He didn't even seem annoyed.
The front desk staff was great too.
Some other hotels are actually in the downtown area, which would be a little bit more convenient. That said, the shuttle system at this hotel is really efficient and it's staffed by such nice people that you don't feel inconvenienced by the ride.
The room was nice. I'm sad to see other reviewers complaining about the rooms. I mean, my room wasn't renovated last year or anything, but it was clean and spacious and comfortable. Hotel rooms don't have to be updated every two days to be acceptable, at least not in my mind.
My only complaint has nothing to do with the hotel... EVERYTHING downtown closes at 5pm, even on the weekends. I was walking around with a list of museums etc in mind and suddenly everything was empty and there wasn't really anything to do until 4th st live opened up a few hours later. It was like there was a curfew on the region or something. As I said, this has nothing to do with the hotel itself. Just a comment on the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.