I booked this hotel after reading reviews on Tripadvisor. There were negatives, but the positives all seemed to outweigh them. We arrived on a Friday night with my parents and sister and her family, all in three different rooms. My sister's room was next to ours. Both rooms had air conditioners that ran very loudly, and hers did not cool. There were four people staying in our room, and we were only given two towels. The rooms were very dated but clean. There were only two sheets and a blanket on the beds. The wifi was extremely slow. The next morning, everyone in all three rooms had lukewarm showers. When we returned from our day at Holiday World at approximately 5:30 p.m., none of the rooms had been cleaned. After going to the front desk to ask about this, I was told that they had been fully booked the previous night and had only four housekeepers, and they were still working on cleaning. The parking lot had maybe twenty cars in it all weekend, so I highly doubt they were full. I asked for two extra towels and was told that housekeeping would bring them later (they never did). My mother put in a request for the air conditioner to be fixed in my sister's room as well as to have all of our rooms cleaned. I have a feeling that this would never have been done had a second request not been made because maintenance and housekeeping both showed up around 7:30 p.m. The children decided to swim before dinner, and the pool was disgusting. There was a ring of film around the entire edge of the pool about 6 inches high. The kiddie pool had no water in it and had black stuff all over the bottom. Both saunas had signs on them that said they were closed for maintenance. Judging by the condition of the signs, I suspect they have been closed for maintenance for a long time. The bathroom light in the women's restroom at the pool did not turn on. Contrary to previous reviewers that state the new owners are making changes, I think the money has run out. This place was a dump.
- Official Description (provided by the hotel):
- Enjoy the only full service & amenitied hotel in Jasper! The hotel has 200 rooms which either has a king size bed or two double beds. All rooms have Cable TV, Wireless internet, iron and ironing board and coffee. Our spacious indoor atrium has a pool, hot tub, saunas, kiddie wading pool, game room and Poolside Pizza.Our Hall of Trees Convention Center can host Meetings for up to 900 people and banquets up to 750 people. ... more less
- Reservation Options:
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- Also Known As:
- Jasper Inn Dome And Hotel Jasper
- Jasper Hotel Dome