My truck broke down and I was towed up the street from the hotel. I called & my company called for prices. We both got the same quote and they sent the quoted amount for me to pay for the hotel. I showed up to check in and was charged more than the quoted price. It was about $17 more which was, I was told, a mistake, that apparently had to come out of My Pocket. I paid in advance for 2 nights. Talking to an employee after the 1st night I mentioned I was waiting for my truck to be fixed so I might be staying longer. Apparently the Front Desk decided, instead of calling my room on the phone, they would shut off my Key Card, barring me from my fully paid for room, to ask me how long I was staying. I was paid up through the next day so this wasn't past check out time or anything just in my opinion Poor Customer Relations. On the Plus side the Housekeeping & Breakfast Staff are very friendly and helpful. They almost made up for the Front Desk Incompetence. Overall a clean, comfortable place with adequate amenities other than my above complaints. It has the potential to be rated higher.
- Official Description (provided by the hotel):
- Enjoy the only full service & amenitied hotel in Jasper! The hotel has 198 rooms which either has a king size bed or two double beds. All rooms have Cable TV, Wireless internet, iron and ironing board and coffee. Our spacious indoor atrium has a pool, hot tub, saunas, kiddie wading pool, game room and Poolside Pizza.Our Hall of Trees Convention Center can host Meetings for up to 900 people and banquets up to 750 people. ... more less
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- Also Known As:
- Jasper Inn Dome And Hotel Jasper
- Jasper Hotel Dome