When we got there, the pool was closed, and they couldn't tell us when it would be open. We checked into our room and unpacked to find that it was a room with two double beds not the two queen beds that we booked. I called down to desk, she said that this was the bed with the package and that I didn't ask for queens, I told her that I did ask for queen beds and she told me that she "made the reservation and she " doesn't make mistakes" Then we argued for a few, minutes and she kept telling me that there was nothing that she could do about it. When she then said that she sees on another screen where I did book two queens but someone "bumped" me. We argued a few more minutes about how they were booked up and there was nothing that she could do about it. She then told me that the queen rooms were booked but that she could give me two king rooms that conjoined together. We packed everything back up in the car and drove around to another building and unpacked and went to that room to find that the two rooms didn't join with a door between them and that the air didn't work and it smelled like mold so I called back down to the desk where the same lady said that she told me that the rooms didn't join but that she would bring me two cots down to accompany us. We waited for awhile and she finally showed up with them and we told her that we were leaving because of all of the current issues and she just walked out without saying anything. We packed everything back in the car and drove to the front desk and my husband went in and asked a man at the front desk for a refund. He then informed my husband that there was a room in another building that was an updated, nice suite that he stayed in for awhile. It was more like an older version of a suite. The girl that made the reservation just stood there looking at him, and said there is nothing else available. He said that there's no linen in this suite but that she-the girl that we had been dealing with would bring them right up to us. So my husband came out with the man and went to look at the room and came back to the car and told me that this room would work for us but that the hotel would have to bring us our pillows and linens up. We unpacked and waited for about 20 minutes but no one showed up so we went and got something to eat and came back thinking that surely by now, there would be pillows and beds made up and towels etc... We were WRONG! There was nothing. By this time its 1:00am, yes A.M.! My husband and I went back to the front desk and there was a brand new person there who didn't know anything about the situation and we asked again for pillow, blanket, sheets etc... she said we'll bring it up in a few. At that point I demanded politely that I was not leaving without these items. So me and my husband carried our blankets, sheets, pillows, pillowcases, towels, etc... ourselves across the parking lot, up the stairs and made up our beds. We finally at about 1:30 a.m. were able to put our children to bed and go to sleep. The beds were FLAT, THIN, HARD. The phone didn't work. 99% of the games in the game room were broken. The pool was fine except for a lot of small kids running and no adult supervision. The whirlpool tub was nice except for the children under 14 years of age at it with no adult even at the pool, even though the sign says no person under 14 allowed at the whirlpool alone and there was a kiddie wading pool. Hospitality is NOT in this hotel's dictionary on how to take car of guests.
- Official Description (provided by the hotel):
- Enjoy the only full service & amenitied hotel in Jasper! The hotel has 198 rooms which either has a king size bed or two double beds. All rooms have Cable TV, Wireless internet, iron and ironing board and coffee. Our spacious indoor atrium has a pool, hot tub, saunas, kiddie wading pool, game room and Poolside Pizza.Our Hall of Trees Convention Center can host Meetings for up to 900 people and banquets up to 750 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Orbitz, Wyndham, Expedia, Priceline, Tingo, BookingOdigeoWL, Otel, Venere and Agoda so you can book your Ramada Jasper reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jasper Inn Dome And Hotel Jasper
- Jasper Hotel Dome