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“Does the job!” 3 of 5 stars
Review of Courtyard by Marriott Indianapolis Airport

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Courtyard by Marriott Indianapolis Airport
3.0 of 5 Hotel   |   2602 Fortune Circle East, Indianapolis, IN 46241   |  
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Ranked #80 of 184 Hotels in Indianapolis
Raleigh, North Carolina
Level Contributor
270 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Does the job!”
3 of 5 stars Reviewed June 22, 2014

Nothing great, but you know that going in. Staff was very nice, room was clean and the door locked.... I did think that everyone working here was super professional (check in staff, late night crew, wake up call was on time, shuttle driver was courteous....even at 4:30am!

Room Tip: Elevator was a little slow, so it you are in a rush or just dont like to wait....get a room near the...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, June 23, 2014
Thank you for your kind words regarding the staff. It is our priority that you have the best service experience possible.
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118 reviews from our community

Traveler rating
    28
    55
    18
    9
    8
See reviews for
22
12
7
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Cincinnati, Ohio
1 review
1 of 5 stars Reviewed June 5, 2014

Stay at this hotel regularly. According to the Assistant Manager they can decide when to honor corporate rates when they want to based on their available capacity. When request override of rates she said she would get dinged by her Revenue Manager for doing so. So much for customer loyalty. Will be ensuring all my people no longer stay at this Courtyard

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, June 10, 2014
Greetings, Thank you for submitting your review. You are right. When business demand is hiher, we only offer our regular rate. Meaning, corporate rates, negotiated by your company, are not available. In researching this particular case, your company no longer has a rate at this hotel as they did not negotiate one during the pricing season for 2014.
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Dublin, Ohio
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 25, 2014

This place is ideally located but is expensive. Considering the amenities the hotel has this is not a great place to stay. Rooms can be much better for the money one pays and the amenities are poor. Service is not great and the cleanliness is okay

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, May 27, 2014
Thank you for taking the time to provide your feedback. Your feedback helps us to learn and grow. It is true, we do have events and days of the week that will have a higher rate than others. We do our very best to make sure that our prices are competitive in the market. Are there items with the service or an amenity that you would like to see offered at the hotel?
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Belleville, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 21, 2014

This Courtyard is very conveniently located to the Airport, the Speedway and to Downtown for that matter. It is close to the interstate as well. The room was very clean and comfortable. All of the staff was friendly and eager to see that our stay was a good one. We only ate breakfast there one morning and it was priced fairly and the food was good. We have stayed in numerous hotels in the Indianapolis area and find this one to be one of our favorites.

Room Tip: Rooms facing the courtyard are good.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
56 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed May 17, 2014

I am a Marriott Rewards Gold, so I have plenty experience at staying at Courtyards. They are fine mostly, and pretty much the same throughout the country. The huge design flaw is the Bistro restaurant. At most of the Courtyards I have stayed and ordered food at their Bistro it always takes forever to get your food. After a long day in the air, I wanted a simple Caesar salad. The cashier/waitress/chef (only one person) told me it would be 10 minutes. I put my bags in my room and came back. Total amount of time for a Caesar salad was 35 minutes. I only bring this up because ALL Bistro restaurants are like this. Marriott needs to restructure these restaurants. I would avoid these restaurants if you are in a hurry. In addition, the food is always mediocre to bad. It is all r heavily overcooked convective oven cooking. I know that sometimes we are trapped at these hotels with nowhere else to eat, but my advice to you is to walk across the street and find ANY other restaurant other than ANY MARRIOTT COURTYARD BISTRO. I have mentioned this in other Courtyard reviews. At least Marriott is staying consistent.

Room Tip: Do not eat at the Bistro restaurants in Marriott Courtyards.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, May 18, 2014
Thank you for taking the time to leave your feedback. It would be disappointing to wait 35 minutes for a salad. I do apologize that this was your experience at our Bistro or any Bistro. Most of our dinner items, like the salad that you ordered, are made to order to preserve the quality of the product.
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Compiegne, France
Level Contributor
367 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
4 of 5 stars Reviewed May 9, 2014

This Courtyard is very similar to others in terms of décor. I appreciated that it was very clean. The bed was comfortable. I stayed only 1 night. The sole issue I had to face is the noise made by the door of the neighboor's room.
I did not test the Hotel's Café

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed May 4, 2014

This courtyard is about a 15 minute ride from the airport. The lobby appears to be recently renovated and is similar to other courtyards. The furniture in the room looks like it is new as well. The bathrooms look a bit dated and like other courtyard's the sink it outside of the bathroom. WiFi was free but you had the option to pay an extra 4.95 per day for faster internet if you want to stream. I'd not seen this before at a Marriott hotel. The gym was small and only had one treadmill but was well maintained. The breakfast food seemed processed and overpriced given the quality.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, May 5, 2014
Thank you for taking the time to leave your feedback. We are excited to announce that we are getting three new pieces of equipment for the work out facility including an additional treadmill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Indianapolis Airport

Address: 2602 Fortune Circle East, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #80 of 184 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Indianapolis Airport 3*
Number of rooms: 151
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Also Known As:
Courtyard By Marriott Indianapolis Airport Hotel Indianapolis
Courtyard Indianapolis Airport
Indianapolis Marriott
Indianapolis Courtyard

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