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“A great experience at the Courtyard” 4 of 5 stars
Review of Courtyard by Marriott Indianapolis Airport

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Courtyard by Marriott Indianapolis Airport
3.0 of 5 Hotel   |   2602 Fortune Circle East, Indianapolis, IN 46241   |  
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Ranked #82 of 184 Hotels in Indianapolis
Audubon, Pennsylvania
2 reviews
“A great experience at the Courtyard”
4 of 5 stars Reviewed November 7, 2013

By far the best part of my return visit is that the employees Dawn (assistant GM) and Aaron ( events coordinator) were wonderful. Seems like they were always there to help us. The wireless was perfect, the fitness facility is great (needs ventilation ), the Bistro is excellent, better than the buffet. Housekeepers, other employees all ready to help. The only downside is that even though some physical rehab was accomplished (Bistro & rooms are nice, other parts are tired especially for a Marriott property. Hall carpets need cleaning and/or replacing , the entrance to the lobby from the rooms is very poor. Keyboards in the public areas were worn out (ARon said he will take care of that,

Room Tip: Work with folks at the desk,very nice.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, December 10, 2013
Thank you for your review. It is my pleasure to provide the best customer service experience possible. I am very lucky to have such a wonderful staff to work with me. I will be sure to pass your revview on to my staff. I wish you safe travels and should you be in the Indianapolis area again, please consider staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
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    48
    15
    8
    5
See reviews for
20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
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English first
Orlando, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 1, 2013

Very clean great staff! Stayed two nights on business. Shuttle to and from the airport. A good business environment and would be family friendly too. Easy access to the interstate. Had called from the airport to inquiry about the shuttle service location and the front desk person was very helpful.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, December 10, 2013
Thank you for your review. I will be sure to pass your kind words on to my staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Indiana
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 18, 2013

Booked a reward night and inquired about leaving vehicle there and taking hotel shuttle to airport. Cost was $20 for up to 10 days (or 14 days, I can't remember which, I only needed 6). And they would take you with the shuttle and pick you up. It ran every 1/2 hr. and we needed to be on the 4:30am one and it was prompt. They run every 1/2 hr on return trip as well until late into the evening. It was uneventful. Room was ok, nothing special, but clean. Left to early to check out the free breakfast.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
77 reviews 77 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 15, 2013

I stay here for business because it is close to airport. Here are my likes and dislikes;

1)close to airport if you have a flight.
2) typical courtyard rooms and service so you know exactly what you are going to get.
3)staff friendly

Dislikes;
1)no good rest yantra near by. Just Denny"s and a few little locals.
2 )you can hear airplanes since it's so close to airport but that is the trade off.

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake in the Hills, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 20, 2013 via mobile

My son and I stayed here for 2 nights last weekend for the Colts game. The woman at the front desk was very nice and helpful. She offered us tips on getting to/from the stadium and even printed out a bus schedule and slipped it under the hotel room door for us. As for the rest of the hotel, rooms were very clean, pool/hot tub were very small, and the location is not bad only minutes from downtown. We didnt eat at the bistro but the food did look good.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dawn w, Manager at Courtyard by Marriott Indianapolis Airport, responded to this review, December 10, 2013
Thank you for your review. I appreciate your kind words regarding my staff. We strive to find ways to personalize our service to our guests. I will be sure to share your kind words at our daily meeting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 10, 2013

The hotel was well kept and up date as far as decor. Our room was clean & comfortable. My husband & I stayed at the hotel the night of our wedding. Upon checkout We explained to the front desk agent that we were to recive a family discount, she refused to allow the discount, stating that it could not be used with the romance package. I asked what this "Romance Package" entailed? She stated a bottle of champagne and breakfast for 2. I asked were & when were we to recieve this breakfast, she stated that we were to come down to the lobby to by 10 am to recieve it (we were not told this at check-in & it's not very romantic to have breakfast in the hotel lobby in my opinion) The agent was very uncaring and made no effort to assist us. So to make a long story short not only did we pay full price for a discounted room but also paid for a "romance package" that was never utilized. I will be contacting corporate & the manager about this issue. Thanks for the poor service Amanda.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, IL
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 22, 2013

The staff was helpful and courteous, the room was clean and the bed was very comfortable with plenty of soft pillows! Did not notice noise from the airport either. Travel to downtown was quick and easy. Would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Indianapolis Airport

Address: 2602 Fortune Circle East, Indianapolis, IN 46241
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #82 of 184 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Indianapolis Airport 3*
Number of rooms: 151
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Also Known As:
Courtyard By Marriott Indianapolis Airport Hotel Indianapolis
Courtyard Indianapolis Airport
Indianapolis Marriott
Indianapolis Courtyard

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