My husband and I are in Indianapolis for the next eight weeks on business. We always try to stay at an Extended Stay because we live on the road and appreciate the kitchen. We originally booked at the ESA on Southern Ave....what a giant MISTAKE!! The first room was so small we couldn't turn around and the toilet did not work. The second room had a smell that was beyond bad and was dirty. After complaints got us nowhere and knowing we could not endure for 8 weeks we called this ESA and got the awesome Ashley on the phone. She was professional and understanding. She apologized for what we had been through and assured us we would be taken care of. We were leery but made the reservation and decided to give it a try. After work the next day we went in about 1pm to see if there was any possibility that the room was ready early since we had all of our belongings with us. We were greeted by Justin and when I gave him our name, he showed us a handwritten note from Ashley to please make sure we were taken care because of our bad experience at the other location. We were taken to our room to see it before we checked in......PERFECT. Exactly what we wanted! CLEAN, CLEAN, CLEAN. New paint, new mattress, new TV. We have been here almost 3 weeks now and have not a single complaint. If you ask about anything the staff goes out of the way to help and they are awesome!
On a side note, we did complain to the corporate office about the other location and they assured us they would look into it. They replaced the food we lost in the refrigerator that quit during the middle of the night in the first location as well! I hope they can get the other property up to the same quality that this one is!! ESA on Fortune Circle rocks!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 5, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
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Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.