My husband and I are in Indianapolis for the next eight weeks on business. We always try to stay at an Extended Stay because we live on the road and appreciate the kitchen. We originally booked at the ESA on Southern Ave....what a giant MISTAKE!! The first room was so small we couldn't turn around and the toilet did not work. The second room had a smell that was beyond bad and was dirty. After complaints got us nowhere and knowing we could not endure for 8 weeks we called this ESA and got the awesome Ashley on the phone. She was professional and understanding. She apologized for what we had been through and assured us we would be taken care of. We were leery but made the reservation and decided to give it a try. After work the next day we went in about 1pm to see if there was any possibility that the room was ready early since we had all of our belongings with us. We were greeted by Justin and when I gave him our name, he showed us a handwritten note from Ashley to please make sure we were taken care because of our bad experience at the other location. We were taken to our room to see it before we checked in......PERFECT. Exactly what we wanted! CLEAN, CLEAN, CLEAN. New paint, new mattress, new TV. We have been here almost 3 weeks now and have not a single complaint. If you ask about anything the staff goes out of the way to help and they are awesome!
On a side note, we did complain to the corporate office about the other location and they assured us they would look into it. They replaced the food we lost in the refrigerator that quit during the middle of the night in the first location as well! I hope they can get the other property up to the same quality that this one is!! ESA on Fortune Circle rocks!!!!
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- Also Known As:
- Extended Stay America Indianapolis
- Extended Stay Indianapolis
- Indianapolis Extended Stay
- Extended Stayamerica Indianapolis Airport