The staff at this hotel is the nicest and most helpful that I have ever dealt with. I am a contractor so I have to stay in hotels quite often. My room is always clean, and if I ever need towels they provide more than enough. The location is convenient to all stores and the airport. They have a free suttle to take you where you need to go. The room is equipped with coffee maker and dishes unlike some other well known value places. I have stayed at this particular extended stay for 2 months now and would never consider staying anywhere else.

First, I must say that all of the clerks were pleasant to deal with. That was the highlight of my stay.

I stayed for four nights and had pre-paid using Priceline so I was locked in. I can only describe this hotel stay as the worst possible place that I have ever slept. Probably just one step above sleeping on the streets.

The first room I was given (on the 3rd floor) had a very strong urine smell that overwhelmed me as soon as I walked in the door. I asked to be given a different room. The next room smelled as if someone smoked a whole box of cigars in it 5 minutes before I opened the door. This, in what's supposed to be a non-smoking hotel. Finally, I was given a room that smelled very strange, but the least offensive of the three. It was a sweet smell, but strange. I can only compare it to what I think a chocolate chip cookie that had been soaked in chemicals would smell like. I figured it probably wouldn't get any better, so I tried to make the most of it.

The blanket on the bed had a cigarette burn in it and the stitching on the comforters was coming undone. The room was moderately clean, but I didn't look too closely for fear of what I might find.

The exhaust fan in the bathroom sounded like a Gatling gun.

The windows would not lock, no matter how hard I tried to get the locks to engage.

The doors have security locks, but the door in the back was broken. Always
had red & green lights on and didn't require a card to get in.

I suspect that there were many illegals living here based on observations of the number of people that were staying in one particular room near mine.

On a couple of occasions, I witnessed people hanging out their room windows smoking cigarettes.

If you make the brave decision to stay here, make sure to bring your own supplies as you only get soap.

I asked to get a replacement key once and she didn't ask to see a photo id, just the room number.

The last day I was there, there was a dead roach in the hallway leading to the back entrance of the hotel.

All in all, a hotel that probably has worse accommodations than most prisons. Do yourself a favor and stay somewhere else.

Love this hotel very nice for the price clean the location was awesome nice staff very helpful willing to help I was a VIP guest got an awesome snack bag :) overall I love this hotel rooms r very nice clean the rooms r nice sized not cramped like other hotel rooms

I stayed here recently to attend a convention in Indy. I booked through Priceline and was expecting a double when I arrived (apparently I booked a single Queen by mistake, which I didn't learn until later in my stay.) We were given a room with double beds which smelled strongly of burnt ramen. It was clean aside from the intense smell. The next day I was called and informed that I would have to be moved to a single Queen or pay an upgrade fee to remain in the double. Apparently there were maintenance issues with the room I booked, although I wasn't informed at check-in. Over the phone I understood that I could either pay the fee or my things would be moved to a single Queen. I agreed to pay the fee since it would have cost more to return to the hotel and manage my things than to accept the charge. I intended on disputing the charge with a manager during my visit. I left a number of notes with the front desk and called multiple times before I was finally able to get in touch with a manager to dispute my charge. She instantly went on the offensive and wouldn't allow me to sum up the situation as I experienced it. It's nice that she's willing to go to bat for her employees, but I felt like I was being attacked. I was informed that the call was made by the front desk to inform me that I COULD have my things moved for free (or I could do it myself later), or I could pay the fee for an upgrade. She was very confrontational and refused to sympathize with my situation before finally telling me that she would be happy to reverse the charges and that I all had to do was ask (telling me basically that I had spent 13 minutes complaining to her without ever specifically asking for a refund.) The entire exchange was very belittling and negative, despite the fact that I made every pain to be civil and respectful to any clerks or night employees I interacted with.

In addition to this, 3 cars in the parking lot had windows broken out during our stay and 1 of those may have been stolen. We did not leave our bags in our car which may have saved us from having to deal with the damage/a stolen vehicle. 2 of the cars were parked adjacent to our car when the vandalism/burglary occurred, and the third was parked a few spaces down.

My main issues with the stay are as follows:
1. I was not informed about the maintenance issues or the need to upgrade/be moved at check-in
2. I was not informed that the manager I was requesting time to speak with was not available due to a leave of absence and would not be able to contact me until after my stay was over
3. The manager I spoke with wasn't interested in hearing why I felt that the charge was erroneous, and made it plain that she didn't not wish to speak with me for any length of time on the issue
4. The room had an intense smell of burnt food which did not go away during our stay
5. The parking lot is unsafe and not monitored by cameras or security of any kind
6. The hotel's response to any situation seemed to be to simply shrug off the bad and force their occupants to shoulder the blame