Love this hotel very nice for the price clean the location was awesome nice staff very helpful willing to help I was a VIP guest got an awesome snack bag :) overall I love this hotel rooms r very nice clean the rooms r nice sized not cramped like other hotel rooms

I stayed here recently to attend a convention in Indy. I booked through Priceline and was expecting a double when I arrived (apparently I booked a single Queen by mistake, which I didn't learn until later in my stay.) We were given a room with double beds which smelled strongly of burnt ramen. It was clean aside from the intense smell. The next day I was called and informed that I would have to be moved to a single Queen or pay an upgrade fee to remain in the double. Apparently there were maintenance issues with the room I booked, although I wasn't informed at check-in. Over the phone I understood that I could either pay the fee or my things would be moved to a single Queen. I agreed to pay the fee since it would have cost more to return to the hotel and manage my things than to accept the charge. I intended on disputing the charge with a manager during my visit. I left a number of notes with the front desk and called multiple times before I was finally able to get in touch with a manager to dispute my charge. She instantly went on the offensive and wouldn't allow me to sum up the situation as I experienced it. It's nice that she's willing to go to bat for her employees, but I felt like I was being attacked. I was informed that the call was made by the front desk to inform me that I COULD have my things moved for free (or I could do it myself later), or I could pay the fee for an upgrade. She was very confrontational and refused to sympathize with my situation before finally telling me that she would be happy to reverse the charges and that I all had to do was ask (telling me basically that I had spent 13 minutes complaining to her without ever specifically asking for a refund.) The entire exchange was very belittling and negative, despite the fact that I made every pain to be civil and respectful to any clerks or night employees I interacted with.

In addition to this, 3 cars in the parking lot had windows broken out during our stay and 1 of those may have been stolen. We did not leave our bags in our car which may have saved us from having to deal with the damage/a stolen vehicle. 2 of the cars were parked adjacent to our car when the vandalism/burglary occurred, and the third was parked a few spaces down.

My main issues with the stay are as follows:
1. I was not informed about the maintenance issues or the need to upgrade/be moved at check-in
2. I was not informed that the manager I was requesting time to speak with was not available due to a leave of absence and would not be able to contact me until after my stay was over
3. The manager I spoke with wasn't interested in hearing why I felt that the charge was erroneous, and made it plain that she didn't not wish to speak with me for any length of time on the issue
4. The room had an intense smell of burnt food which did not go away during our stay
5. The parking lot is unsafe and not monitored by cameras or security of any kind
6. The hotel's response to any situation seemed to be to simply shrug off the bad and force their occupants to shoulder the blame

When I arrived the lady at the desk, had on old dirty house shoes. That should have been my first clue. She didn't ask to see ID nor a major credit card. 2nd clue! She gives me the key to a room. I get to the room there is a sign that says "pet in room" I thought they must have forgotten to take off sign. But the key didn't work so I couldn't get in any way. I go back downstairs, get another key. It didn't work. Go back downstairs get another key. The lady behind the counter in the dirty house shoes says. I will just put you downstairs. At this point, I don't care I just want to get in a room. She gives me another key to a room on the first floor and guess what, it didn't work. Ok Im pissed now. I go back to the desk and ask the lady, please get me someone who knows what they're doing. She says I'm the only one working. Lucky me! So know I tell her your going with me to open the door. So she says let's go back upstairs to the first room. She sees the sign which read " pet in room" and she says hmmmm wonder why that's there, we better go get another room. Then she says this is getting ridiculous. As we are going down the elevate there are two young ladies getting on they where dressed like prostitutes. When we got back to the lobby there was a shady looking guy just sitting there. ( I am a female and I was checking in around 11 pm). Now I just didnt feel safe. She takes back upstairs to another room. I asked for a key and she said i will get you one, do not come back to the desk. I noticed how filthy the carpet was in the hallway. I decided to inspect my bed before getting into it. There was dog fur and long strands of hair all over the bed. I went back to the desk asked for another room. She took me to another room opens the door and says is this okay. I told her I would let her know. I went to the bed first I found a few strains of long hair, then there was a pad that looked like an old guest may have left. It was stained with urine. The garbage in the kitchen was still there. It's now after midnight, I didnt feel safe in the hallways. I would much rather sleep in my car, since I won't be able to take the nice hot shower as I had planned. If they don't take garbage out or change the linen on the bed, i am sure the toilet and tub aren't clean either. Almost forgot to mention the carpet in my last room, had crumbs all over it and hallways are filled with smoke ( smoke- free facility). I dumped the dump and went somewhere else. I didnt wait around for a refund! As I was leaving about 2 am there were multiple people standing around out doors. They all looked high on something. Unless your a prostitute, drug addict or a bum, you will not like it here! I will never go there again!

Been staying here off and on for years and just recently they have made some major changes. Now is all non smoking so chance of getting smoke stain or smelly room is gone, They apparently redone the whole hotel with new linens and even new carpets if needed to desmoke the room to make it a true non smoking room. If that wasn't enough of a surprise they now have flat screens in all the rooms. And last big upgrade is the bed is one the most comfortable anywhere. Almost missed meeting didn't want to get out of bed.

Overall is becoming my for sure place to stay in Indy.