When I arrived the lady at the desk, had on old dirty house shoes. That should have been my first clue. She didn't ask to see ID nor a major credit card. 2nd clue! She gives me the key to a room. I get to the room there is a sign that says "pet in room" I thought they must have forgotten to take off sign. But the key didn't work so I couldn't get in any way. I go back downstairs, get another key. It didn't work. Go back downstairs get another key. The lady behind the counter in the dirty house shoes says. I will just put you downstairs. At this point, I don't care I just want to get in a room. She gives me another key to a room on the first floor and guess what, it didn't work. Ok Im pissed now. I go back to the desk and ask the lady, please get me someone who knows what they're doing. She says I'm the only one working. Lucky me! So know I tell her your going with me to open the door. So she says let's go back upstairs to the first room. She sees the sign which read " pet in room" and she says hmmmm wonder why that's there, we better go get another room. Then she says this is getting ridiculous. As we are going down the elevate there are two young ladies getting on they where dressed like prostitutes. When we got back to the lobby there was a shady looking guy just sitting there. ( I am a female and I was checking in around 11 pm). Now I just didnt feel safe. She takes back upstairs to another room. I asked for a key and she said i will get you one, do not come back to the desk. I noticed how filthy the carpet was in the hallway. I decided to inspect my bed before getting into it. There was dog fur and long strands of hair all over the bed. I went back to the desk asked for another room. She took me to another room opens the door and says is this okay. I told her I would let her know. I went to the bed first I found a few strains of long hair, then there was a pad that looked like an old guest may have left. It was stained with urine. The garbage in the kitchen was still there. It's now after midnight, I didnt feel safe in the hallways. I would much rather sleep in my car, since I won't be able to take the nice hot shower as I had planned. If they don't take garbage out or change the linen on the bed, i am sure the toilet and tub aren't clean either. Almost forgot to mention the carpet in my last room, had crumbs all over it and hallways are filled with smoke ( smoke- free facility). I dumped the dump and went somewhere else. I didnt wait around for a refund! As I was leaving about 2 am there were multiple people standing around out doors. They all looked high on something. Unless your a prostitute, drug addict or a bum, you will not like it here! I will never go there again!
Go some where else!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 30, 2012
"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
Report response as inappropriate
I do appreciate the opportunity to provide an explanation regarding the issue you described. I truly understand your aggravation and the inconvenience you experienced. The circumstances you have detailed are, of course, unacceptable and highly regrettable. It is our goal to provide a pleasant and relaxing environment where our guests can feel at home when they’re away from home. And we recognize that in order to achieve that goal, we must provide outstanding service.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.