After spending the weekend in Bloomington, I had an 0615 flight out of IND and needed a place to stay because the shuttle from Bloomington doesn't arrive to the airport early enough to make that flight.
I stayed at this Extended StayAmerica location in 2005 or 2006 and I remember it being a good deal because parking was included with my rate or was a competitive price to the parking lots at the airport. But when I returned to my car in that previous visit, the van/shuttle driver informed me the car next to me had been broken into and they were meeting that week to discuss the possibility or purchasing security cameras.
Fast forward to April 2010, I can't say I decided to give them the benefit of the doubt because I only stayed here because it was under $60 for the night and I was only in my room for about 6 hours.
I made my reservation on the phone directly with this location (not the 800# call center) and insisted to the hotel employee I would be at the airport at 2210 (per the Star of America shuttle schedule as I rode the shuttle from Bloomington and they have been on time when I use the service) so if she could have their van service pick me up then, that would be great. She then told me I needed to call back to let them know when I was at the airport. I thought I was doing us both a favor since I wanted to sleep and they could plan around an airport pick up at that time. When I did call back - about 15 minutes out from the airport - the hotel van never arrived until 2230. This was after my shuttle arrived about 2202.
I'm sure the operation is similar at other Extended StayAmerica locations, but it's a stripped down operation. When you walk into the lobby, it is nice and clean and looks semi-modern. No frills. But the front desk is only "staffed" from 0700-2300. I remember the last time I stayed about five years ago, the overnight employee wouldn't completely open the collapsible wall at the front desk to check me in. This time, the wall was open since I arrived before 2300. I do understand this hotel is marketed to business travelers staying for longer periods (living up to the phrase, "Living out of a hotel room/suitcase"), thus the brand name of the hotel.
The party in front of me that checked in had their wireless internet fee (I believe I saw that it's ~$5/day) waived for their stay since the front desk employee had already done the night audit (hint: arrive after 2220 and maybe you may save a few bucks on the internet with your already cheap stay).
When I made my airport hotel van request pick-up time with the front desk, I asked for 0500. The employee insisted it takes at least 20 minutes to arrive to the airport (remember, IND has a new airport terminal in a different location on the same piece of property, you now enter from I-70 west of I-465... you no longer enter the property from I-465). I took my chances with an 0500 van departure and the drive at 0500 on a Monday morning only takes 13 minutes (don't hold me to this on future Mondays). The van also needs to be cleaned. It was either the van or the van driver that smelled of heavy cigarettes (I sat directly behind the driver). The van also initially looks sketchy because the signage on the van is a large magnet with the hotel logo on it (similar to a political candidate putting a magnet on their vehicle or one of those large magnets to support your favorite team). I don't want to call it a beat up van, but it looked like it could use a better first impression appearance combined with a magnet on the passenger door. The van did promptly pick me up at 0500 to leave the hotel for the airport.
I was surprised to see when I checked-in that the hotel still utilizes the old hotel key system with the holes in the key, not the modern electronic key card.
The carpet in the hallway on the 2nd floor (the location of my room) was old and needed to be replaced. The quality of the room was not what I remember. The bed was like sleeping on the floor and the pillows were there, but not much substance with them to sleep. A small, non-HD television is also in the room with the efficiency kitchen (Fridge, Microwave, Range).
The bathroom is also basic. Two pieces of bar soap, nothing else when it comes to toiletries in the room.
Even though it was cheap, close to the airport and fit my needs for about 6 hours of sleep before an early morning flight, I wouldn't stay here again. I can't imagine staying here for an extended period as the Extended StayAmerica (at 2730 Fortune Circle West, Indianapolis) suggests. The room didn't feel completely clean and the bed was not comfortable. Maybe I've stayed at too many Hampton Inns.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.