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Courtyard by Marriott Indianapolis at the Capitol: Traveler Reviews

3.0 of 5
320 North Senate Avenue, Indianapolis, IN 46204 (Downtown Indianapolis)
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Courtyard by Marriott Indianapolis at the Capitol
Ranked #15 of 185 hotels in Indianapolis
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93 reviews from our community

    Trip type
Traveler rating
    46
    31
    9
    5
    2
Date Rating
Seattle, WA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Surprisingly courteous staff”
4 of 5 stars Reviewed March 2, 2013 via mobile

This Courtyard was one of the best that I've stayed at!

All the staff were incredibly helpful and courteous, the location very good, the breakfast options adequate and rooms clean and well appointed.

I would have liked a little better water pressure for the shower, but that's obviously not something they can control.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
99 reviews 99 reviews
46 hotel reviews
Reviews in 55 cities Reviews in 55 cities
15 helpful votes 15 helpful votes
“good place to stay”
4 of 5 stars Reviewed February 13, 2013

spent two nights here. very comfortable. check-in was quick. rooms are clean, comfortable, up to date. staff was very friendly. grill is decent - bit pricey but no major complaints. easy walking distance to downtown. nice self parking.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Downtown Indy overnight”
4 of 5 stars Reviewed January 25, 2013

We stayed one night on January 18,2013 to enjoy downtown Indianapolis and go to a show on Saturday. The hotel is located close to downtown. A cab ride for those without a car is only $5.00 one way. If you have a car you can park in the Circle City Mall parking garage for a maximum of $12 and walk to all restaurants and everything else downtown. A big bargain.

The room was very comfortable. Staff were very helpful in finding places we wanted to see. Ground parking at the hotel is $19 per day. We were disappointed that a breakfast was not included. However, coffee was free and they had muffins to purchase.

We would use the hotel again for staying downtown Indianapolis. In warm weather you have very close access to walk along the canal.

Room Tip: Ask for a room with a view to the east side of the hotel.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask labs7 about Courtyard by Marriott Indianapolis at the Capitol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“A great choice in downtown Indianapolis”
5 of 5 stars Reviewed January 4, 2013

The facility was great (clean and comfortable) and all but one of the staff members were very welcoming and friendly. We didn't know that breakfast was over at 9:30 am on Friday, and we showed up with two young children to eat at 9:29 am. It was taking us some time to order because the staff member did not speak very good Englsh and her communication about our breakfast options was unclear. When we finally had an adequate understanding, and were trying to get everyone's order in, she rudely reminded us that breakfast was over at 9:30 am. This was in great contrast to all other employees we came in to contact with. When we had arrived the night before, one of the staff members offered to make us fresh popcorn, and then another one voluntarily called our room when it was ready! I would definitely go back. It was my impression that this is an excellent hotel, with one person who needs to improve her communication and customer service skills.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
“Exceeded Expectations - Excellent lower priced option for families”
5 of 5 stars Reviewed January 3, 2013

Stayed at Courtyard by Marriott Indianapolis at the Capitol for 3 nights in December 2012 (check-in Thursday / check-out Sunday).

Pros:

- The cost -- We ended up getting a parking + breakfast for family deal thru marriott.com which was $104+tax US per night. The parking is usually $19 per day and the breakfast would have cost $40 US per day meaning the room ended up really being approx. $44+tax per night. The breakfast was decent with various options (we always got scrambled eggs + bacon + toast and fruit + starbucks coffee) - kids portion was slightly smaller with adult sized juice.

- The (relative) location -- While the hotel is on the outskirts of the downtown core, it is still within reasonable distance to various venues (we walked to Bankers Life Fieldhouse, Lucas Oil Field, Circle Centre Mall, Convention Centre, and Monument Circle)

- Room size was relatively good -- The hotel appears to have been refreshed recently and the room looked very modern -- The pictures on the marriott website accurately reflect the feel/decor.

- Free Internet (both wi-fi for your own devices and also by way of computers set up in the lobby with access to printer)

- The service was exceptional -- Jason at the front desk was great. He was very helpful, professional and friendly. He made recommendations for things to do (along with print outs), gave us maps and directions and also made a few restaurant recommendations based on what we told him we were looking for. He also gave my kids some juice after a long road trip. Thanks again Jason! The rest of the staff were also very friendly and helpful.

Cons:

- It is not connected to the convention centre -- This was not an issue for me.

- Everything looks fantastic with the refresh of the hotel -- The last touch I hope they complete is a refresh of the pool / hot tub area. It is the only thing that seemed a bit dated and not in line with the rest of the hotel. It is more than adequate mind you (my kids spent hours in the pool), just not as nice as the rest of the hotel.

Overall, I was very satisfied with Courtyard by Marriott Indianapolis at the Capitol and would have no hesitation in recommending it to others depending on what you are looking for.

Room Tip: We liked the ground floor rooms because of the access to the pool and breakfast area.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jenniferrichter, General Manager at Courtyard by Marriott Indianapolis at the Capitol, responded to this review
February 27, 2013
Thank you so much for sharing your positive experience at our hotel! I am so glad to hear that you and your family enjoyed your stay with us. Also, thank you for your suggestion about refreshing the pool area-- I will absolutely pass this information on to the rest of our team at the Courtyard Capitol. If your travels bring you back to Indianapolis in the future, please feel free to contact me directly to assist with making reservations! It would be my pleasure to help.

Warmest regards,

Annie Moskol
Front Office Manager
anne.moskol@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Indianapolis at the Capitol

Also Known As:
Courtyard By Marriott Indianapolis At The Capitol Hotel
Courtyard By Marriott Indianapolis At The Capitol Hotel Indianapolis
Courtyard Indianapolis
Indianapolis Marriott
Indianapolis Courtyard
Address: 320 North Senate Avenue, Indianapolis, IN 46204
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Indianapolis
#26 Family Hotels in Indianapolis
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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