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“Great service and location” 5 of 5 stars
Review of Residence Inn Indianapolis Downtown on the Canal

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Residence Inn Indianapolis Downtown on the Canal
3.0 of 5 Hotel   |   350 W New York Street, Indianapolis, IN 46202 (Downtown Indianapolis)   |  
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Ranked #12 of 183 Hotels in Indianapolis
West Lafayette, IN
Top Contributor
59 reviews 59 reviews
50 hotel reviews
Reviews in 39 cities Reviews in 39 cities
58 helpful votes 58 helpful votes
“Great service and location”
5 of 5 stars Reviewed April 9, 2013

I stayed at this property with my husband for a birthday weekend celebration, and we chose this hotel based on all the positive reviews. It did not disappoint. The Residence Inn is right on the canal in downtown Indianapolis, and the lower level of the hotel leads right out to the walking paths on the canals. This is a great feature because guests can stroll along the canals, which lead to nearby museums, public art, and even paddle boats.

The service at this hotel was fantastic! We were greeted warmly when we checked in, and we were given a very nice room on the top floor. The room was quiet and clean, and it had a great view of the canals. The 1-bedroom suite was spacious, and it had all the expected amenities of an extended-stay hotel, which we appreciated even though we only stayed a night.

Breakfast was decent, the shower had great water pressure, and we had a comfortable night's sleep. I would really recommend this property to visitors, and we would definitely stay here again. I just wish the hotel would offer some promotions, so the price would be a little more affordable, but it's a good value given the location and amenities.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, April 11, 2013
Thank you, thank you, thank you. Taking any time at all to review a stay is appreciated, but to put such thought into all aspects of your stay is especially meaningful. We are proud to be the only hotel on the Indianapolis canal which offers so many activities for travelers, and our canal level is especially convenient! I hope that you and your husband enjoyed a spectacular birthday celebration and look forward to welcoming you back next occasion. Please let me know if I can be of any assistance whatsoever, including personally booking any future reservations!

Sincerely,

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
    105
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    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Louisville, KY
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed at the Residence Inn on the Canal during the regional NCAA tournament. We were very impressed with not only the hotel but everyone that worked there! The area is beautiful and you could not ask for more in a hotel. Thanks to everyone for making our stay so great!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, April 11, 2013
I could not be happier to read the review of your stay with us. The NCAA Tournament was certainly a busy weekend in Indianapolis, and I'm glad that we could provide a comfortable home base for your getaway. Thank you so much for taking the time to share your experience on TripAdvisor, and I hope you'll be back to visit soon!

Sincerely,

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, Kentucky, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2013

I read several very positive reviews for this hotel before making my selection.. I chose it based on its pet friendliness since my dog was traveling with me, location (near convention center), and good reviews. I must say some hotels are what I would call "pet tolerable" however this hotel was truly pet friendly! When I arrived I asked for a quiet room and a best effort was given to insure my request was met. From the moment I checked in the front desk staff knew my name and my dog's name. The entire staff was very cordial during all interactions with them. I was impressed with the overall surroundings and cleanliness. I witnessed a member of management walking down the hall with a rag in her hand dusting the tops of the fire extinguisher cases as she walked along! My room was well appointed and very clean. I found the bed to be especially comfortable giving me a great nights rest. As expected this hotel lives up to and in some regards even exceeds what I have experienced and expect in a Marriott brand property. Thanks for a great stay I highly recommend your hotel.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, March 15, 2013
Though I am saddened that you and your four-legged friend eventually had to leave us, I could not be happier to read your review. Our entire team pours our hearts and souls into making the experience at our Residence Inn on the Canal a memorable one, and it sounds as if we acheived our goal! I hope that you come back to visit- might I suggest this summer? I know he'd love a long walk on the water! Please let me know if there's anything I can do for you, including making future reservations, and thank you so much for taking the time to share your experience.

Sincerely,

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
1 review
5 of 5 stars Reviewed March 9, 2013

You feel like you at home here. The front desk personnel know your name and make sure that all your needs are meet and that you are satisfied. The rooms and suites are clean, well equipped and comfortable for an extended stay or a brief one. This is our 3 rd stay and we will continue to return.
Dinner at night is complimentary M-Th.
Nice full breakfast every morning.

Room Tip: Rooms that are suites have fireplaces, beautiful on the canal. Wouldn't stay on LL because of...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, March 15, 2013
Thank you for both taking the time to write a review and for reviewing so many key points. We try every day to be the cleanest and friendliest hotel that we can possibly be, and I am delighted to hear that our efforts made a difference in your stay. I especially appreciate your input as you are a repeat guest- you firsthand know how that makes you royalty in our book! Thank you for continuing to visit us when you are in Indianapolis and I hope that you have a wonderful weekend.

Sincerely,

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceburg, Indiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2013

My husband and I stayed here for a "night away from kids" experience. The staff was super nice, professional, and helpful - especially Victoria and Brian S.!!! The hotel was clean and updated and we're very picky! The only negative is the walls seemed to be paper thin..so much that I heard the sound of snoring - not coming from my husband. We could hear conversations and bathroom noises as if they were in our very own room. Overall though, a nice stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, February 17, 2013
I am elated to hear that our hotel suited travelers as "picky" as you and your husband! We live and breathe the mission of providing the cleanest and friendliest hotel, so reading your review which mentions both is absolutely music to my ears. Front desk agents Brian and Victoria will especially be glad to see their good work hasn't gone unnoticed, so thank you for going out of your way to provide feedback. I do, however, apologize for any disappointment faced regarding our physical structure. We try to minimize discomfort for all of our guests, but of course, any interruption to sleep is less than ideal. Please feel free to contact me directly to discuss this further. I hope we can welcome you back on any future trips to Indianapolis and again, thank you so much for your review!

Sincerely,

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

From reservation through check-out, the staff was exceptional! Cherie, thank you so much for the personal service, and the beautiful words of praise to my daughter!
Our suite was fabulous! The bed was extremely comfortable, the living room/kitchen area was very nice. A great place for an extended stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, February 1, 2013
I cannot emphasize enough how much it warms my heart to read your review. From suite to staff, it seems you experienced the world-class service we strive to provide. I will be sure to pass on your kind words to Cherie as well! Thank you so much for taking the time to review our hotel, and please let me know if you have any returning trips to Indianapolis. I would be happy to book your stay myself!

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wasilla, Alaska, United States
1 review
5 of 5 stars Reviewed January 6, 2013

I would recommend for anyone wanting to stay in Indianapolis to stay here! It is within walking distance to cultural and art institutions as well as Lucas oil stadium. I stayed here for three weeks on business and the staff were always cheerful and helpful. They are always ready to help with any question you have and if there is anything wrong they go out of their way to fix it. Great suggestions for dining and events happening around town. My husband and I were finalizing a loan on our house out of state and they found me a notary public and a place to fax my paperwork. It was a great place away from home. I rarely felt homesick my three weeks there. If I ever get back to Indy, there is no place I'd rather stay. I was in Indy in 2005 and wish I had known about this hotel. I would have stayed there instead. Great staff and wonderful location. Katie was exceptionally helpful, but everyone works towards excellence at this hotel. A must stay.

Room Tip: The rooms facing the canal have a good view
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, January 7, 2013
I could not be more excited to read your review- thank you so much for taking the time to write about your experience. It was a pleasure to host your group for three weeks and I am delighted that we could minimize any homesick feelings, especially considering how far home is! If you ever find yourself on a return trip to Indianapolis, please do not hesitate to contact me so I can set up your reservation and welcome you back. Again, thank you for your review and have a happy 2013!

Katie Boehner

Front Office Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York Street, Indianapolis, IN 46202
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Indianapolis
#20 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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