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“Service was Great!!” 5 of 5 stars
Review of Residence Inn Indianapolis Downtown on the Canal

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Residence Inn Indianapolis Downtown on the Canal
3.0 of 5 Hotel   |   350 W New York Street, Indianapolis, IN 46202 (Downtown Indianapolis)   |  
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Ranked #12 of 183 Hotels in Indianapolis
Paducah, Kentucky
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“Service was Great!!”
5 of 5 stars Reviewed July 11, 2011

The front desk had to be the NICEST people I have delt with when traveling. They were happy to move our family down to the first floor because of the kids and were even nice enough to give our little one a pair of little swimmers so he could go in the pool! They gave us a map of the city and things to do. The kids LOVED the fact that they could go down to the canal and feed the ducks too.
The rooms are average size and you cannot get a king bed or 2 queens, but you can get a queen bed with a pull out, which was fine. Its worth being able to park there and walk to pretty much anywhere in the area. Rooms are clean, breakfast was great, no complaints about anything here!
Without a doubt, we will stay there when we come into town for events!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Minnesota
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 13, 2011

We stayed here for a business trip. Most of our activities took place at the J.W. Marriot and the Convention Center, which were both an easy 10-minute walk from the hotel. Check-in was friendly, and she gave us great advice on some local restaurants to try. Our room was located on the ground level, right on the canal. My only complaint was that there was a lot of noise outside of our room, from people walking along the canal. The room was a 2-bedroom suite, which was great for three of us. The rooms were a little dated (no HDTV, etc) but everything was clean and neat. Overall, it was a great place to stay in downtown Indy.

Room Tip: Canal side of hotel is noisy
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  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hartford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2011

What a shock (and disappointment) to have the Marriott name attached to this property. On the plus side, the staff couldn't be nicer...courteous, accommodating and willing. The rooms, however, left much to be desired. Paper thin walls allowed me to hear the occupants walking above and talking in the room next to ours. Those same thin walls also allowed me to know when they were using the bathroom. Not good!!! Also, when the fan/blower kicked in for the AC, it did so with a bang each time. This is not conducive to a good night's sleep. The kitchen area was hopelessly outdated and made me not want to even use the kitchen. The TVs are not flat screen or hi def. It's hard to go backwards on this when you are used to viewing hi def. The TV in the bedroom was basically impossible to watch. This facility is desperately in need of an upgrade. Shame on the Marriott for even letting it get to such a point. For what I paid for my room, it was a rip-off.

  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hackensack, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2011

First, the front desk staff go out of their way to make an extended stay like being at home away from home. Cherie, Annette, John and Connie greet you personally to make you feel welcome and go out of their way to assure your comfort during your stay. A simple task such as giving extended stay guests a laundry basket ( cost less than $5 ) instead of those unwieldy plastic bags to carry one's dirty clothes to the laundry room make the stay enjoyable. Second, the hotel is on a canal. Joggers, walkers, bikers etc can be seen every day and in better weather you will see paddle wheel boats, kayaks and an occasional gondola on the water. 2 seater and 4 seater bikes are available in season for rent. A trip around the canal is approx. 3 miles. There are several museums, condos and
a college campus for Indiana U and Purdue U on the canal. You are within walking distance of Lucas Oil Stadium, Conseco Fieldhouse, Indiana Repertory Theater and downtown Indy including Circle Center Mall . Free Breakfast is served daily at the hotel and free meals are served several evenings for those too tired to venture out to numerous restaurants also within walking distance.Swimming pool, hot tub and exercise room are also on the premises. I just completed my fourth stay at the hotel and hope to return in the future.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Jupiter, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2011

Simple touches make this hotel stand out. Friendly check in with a welcoming note from management for starters. A problem with the front gate so they eliminate the nightly parking charge when you know most would still insist on it. Coffee at 5 a.m. when breakfast officially starts at 6. (I've literally had other hotel dim the lights in the lobby until the official breakfast time and refuse to turn them on.).
This hotel gets it. Treat people like they're at home.
Now, for the big things. The room was clean and the bed comfy. The social hour had decent options and plenty of them. The hotel also is centrally located for restaurants and bars and even has a canal walk running behind the property, which is ideal for a little jog or brisk walk.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Top Contributor
174 reviews 174 reviews
165 hotel reviews
Reviews in 73 cities Reviews in 73 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed January 17, 2011

A great stay. Had room on 4th floor facing the canal. You get your own apartment at a Residence Inn--and this property is no exception. Staff was top notch. Room was spotless. Did NOT need vacuming like many hotel rooms do. And a full 6+ coffee maker--not the downsized versions found these days in most hotels that make just 1 cup. Full kitchen. Microwave popcorn. Free weights in the weight room. One free Uniguest computer. And unlike most hotels which have HD TVs but not HD channels--this property has the traditional TV. Ask for a room facing the canal. And if it is a weekend avoid the outrageous $17 parking charge and park on the street. Walk to the mall and nearrby restaurants--a cab is hardly needed.

  • Stayed January 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 1, 2010

Did overnight trip with family to Indy. Very pleased with this Residence Inn. Located right on the canal. Very relaxing view and good amenities such as billiards room, pool, and fitness rooms. Staff was very friendly and even upgraded our room for us! Parking was steep ($17.00) but found space on street to park for free. Definitely plan to stay here again!

  • Stayed October 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York Street, Indianapolis, IN 46202
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Indianapolis
#20 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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