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“Disappointing” 2 of 5 stars
Review of La Quinta Inn Indianapolis East

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La Quinta Inn Indianapolis East
2.5 of 5 Hotel   |   7304 East 21st St, Indianapolis, IN 46219   |  
Hotel amenities
Ranked #46 of 184 Hotels in Indianapolis
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Disappointing”
2 of 5 stars Reviewed April 22, 2013

I stayed at this hotel (April 19-20) for a retreat I was attending down the road. It was extremely disappointing. I've stayed at several La Quinta Inns over the past few years because of their good prices, but this was the worst by far (especially considering I accidentally went to the Post Road one first which looked REALLY nice compared to this). The building is aging - I didn't feel safe parking my vehicle in their parking lot. The foyer is uninviting - worst check-in desk I've ever seen. The breakfast area looked disgusting - I stopped by in the morning and just kept on walking. The room was OK but it too was outdated. I did think the bed was pretty comfortable. Overall, I would recommend spending a few more dollars and staying somewhere else.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    84
    56
    21
    13
    10
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
New Albany, IN
Senior Contributor
23 reviews 23 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2013

Had to attend one day convention at Marriott East Indianapolis, this LQ shares a parking lot with the Marriott and it cost 1/2 the convention rate and 1/3 of the non-convention rate. For the price point.. probably the nicest/cleanest place I have stayed in. Adjacent restaurant, Lincoln Square... nothing fancy... good "home style food" and a 10% discount with your LQ room key/card... easy to get out with < $10/person. If I have a need to stay in this part of Indy again.. would not hesitate staying at this property again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 15, 2013

Rooms were clean, breakfast was very good, personnel at desk checking in and out were very helpful and pleasant. We were allowed to stay in our room until noon or a little later if needed. I will stay again at a La Quinta on my next trip in May.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northern Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 11, 2013

I, too, was a convention attendee at the Marriott just next door. La Quinta was kind enough to extend more rooms for the attendees when the Marriott block filled. (Important to note, this particular La Quinta is part of the Marriott chain, for member rewards purposes.) The property is easy to get to off I-70 from the I-465 belt. Return to those highways was easy, too. Upon check in, I was informed that all the amenities in the Marriott were available to me, like the fitness room and indoor pool, but I didn't not use them.

I had concerns at first when I saw the proximity to the highway, the overflowing convention parking and the exterior. However, my concerns were unfounded upon walking in the door. The staff were professional and prompt. There was no road noise at all in the lobby area and I discovered the additional parking on the other side of the building. The dining area was clean and there were "afternoon snacks", like chips and candy, waiting for the guests.

The building has no elevator, so if you need or prefer a first floor room, be sure to ask. It is also "U" shaped, meaning a guest must either cut through the center of the building, keying into every door or walk the "U" if your room is on the "other" hallway. I did see the pool, but being outdoors, it wasn't yet pool season so I didn't pay it much mind.

I found the room to be a little small, but that wasn't an issue for a solo traveler. The king size bed was very comfortable and there were lots of pillows. There was ample desk space for a work traveler with hardwire internet or wifi capability. The tv was a tube set in an armoire and some channels were kind of fuzzy. But, the timer function worked. There was a small "dorm" fridge in the room, too, but I didn't use it. It was oddly positioned on the floor next to an empty space in the corner- as if another chair could fit there. The lamps were all working and had CF bulbs. There was one stuffed chair and a reading lamp. The window seemed to be able to open, but I kept the shades closed for privacy. (My first floor room didn't have a view of anything but the parking lot, anyway!)

The air/heat unit kept the room comfortable. The hair dryer worked and there was a small coffee maker in the room.

There was plenty of space in the vanity/sink area of the bathroom, with decent lighting. The door and stool were very close together, making negotiation in that part of the bathroom tricky. Even getting to the towel hooks on the back of the door proved challenging! The shower had lots of hot water and clean curtains with a very effective shower head.

I did partake of the breakfast. The Friday breakfast was more than adequate, with a make-your-own waffle iron, hard boiled eggs, pastries, breads and muffins, yogurt, cold cereal, hot cereal, fresh fruit, juices, coffee and milk. The Saturday breakfast seemed to include biscuits and gravy, too. Someone from the staff was constantly refilling, engaging the guests, and cleaning. There was LOTS of seating for dining, which seems rare in many places.

I chose to travel south on Shadeland Ave to find something to eat. Dining options are mostly fast food (like Arbys, Subway, Wendys) but you can find sit down places like Damon's and Red Lobster. There is also a CVS for emergency supplies. A restaurant sits immediately adjacent to the La Quinta, but I didn't venture in. I didn't travel anywhere else in the immediate area.

OK, now the reality check. The doors are paper thin and you can hear all the hallway traffic and louder guests in neighboring rooms. I didn't seem to hear any noise from above, except one time running water seemed to be in my room! The building is clean, but it is aging and there are signs of repeated repairs and stains (like the bathtub) that just won't come clean anymore, but you can see the effort at the upkeep. Nothing seemed to be broken, but this is an aging property with the expected wear and tear.

I would certainly stay here again for convention because it was clean, fairly well appointed, the breakfast was plentiful and the staff were pleasant. And the rate was affordable.

Room Tip: There is no elevator, so if you require or prefer a first floor room, be sure to ask!
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 6, 2013

Three hotels are available around the Marriott Convention Center. Feeling a bit nervous, I booked this hotel for myself and associate. It was well worth the VALUE. It was clean, the bedding and mattress seemed new, and the room attractive. It was nice to have breakfast items in the morning and the staff was helpful and friendly.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foley, Alabama, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 1, 2013

Myself and my 3 children stayed at this location for a week and although our room was small, it was very clean. The breakfast was kept full and clean no matter what time we were there during the breakfast hours. The best part about this hotel though, was the staff. Eryn greeted us upon our arrival and was very nice and helpful getting us settled in. In the wee hours I went looking for a snack and even though I could have gone to the vending machine, Cynde gave me some "goodies" to take back to my room. Michelle was the front desk person every morning we were there and she is a definite asset to this hotel. She was very friendly and personable. Each day she advised us as to what was going on around the city that we may enjoy and on our last morning gave us a wonderful, big "goodie" bag for our long journey home. I told her that the next time we came we would need a bigger room and she let me know about the King Suite which will work just fine on our next trip. We will definitely stay here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Indianapolis East

Address: 7304 East 21st St, Indianapolis, IN 46219
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Indianapolis
#27 Romantic Hotel in Indianapolis
#40 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Indianapolis East 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Just minutes from downtown, the La Quinta Inn Indianapolis East leads in quality and service with an exceptional 24-hour staff committed to ensuring your stay exceeds all expectations. Start each day with our Free Bright Side BreakfastTM including "Make Your Own Waffles". Our seasonal outdoor heated pool is for your enjoyment. Guests may also request free passes to an adjacent convention center... with nearly 75,000 square feet of meeting space, a swimming pool, fitness center, business center and restaurant.Laundry facilities and same-day dry cleaning services are available for your convenience.All on an interior corridor, our spacious rooms come with free high-speed internet access, a coffee maker, hairdryer and many other useful amenities; fax/ copy services available. Enjoy an easy drive from the La Quinta Inn Indianapolis East to the Indianapolis Motor Speedway, the Indiana State Fairgrounds, Indianapolis Zoo, the NCAA Hall of Champions, and the neighboring city of Castleton, IN. Other attractions include the state capitol, the Children's Museum, Indiana State Museum, Indianapolis Art Museum, and the Eiteljorg. We are also located near most major interstates traveling through Indianapolis, including: I-65, I-69, I-70, I-74 and I-465 ... more   less 
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Also Known As:
La Quinta Indianapolis East Hotel Indianapolis
Indianapolis La Quinta

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