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“Nice hotel” 4 of 5 stars
Review of Courtyard by Marriott Indianapolis Carmel

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Courtyard by Marriott Indianapolis Carmel
3.0 of 5 Hotel   |   10290 N Meridian Street, Indianapolis, IN 46290   |  
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Ranked #62 of 183 Hotels in Indianapolis
evansville, in
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Nice hotel”
4 of 5 stars Reviewed May 20, 2013

We stayed for two nights for a soccer tournament. The hotel has a very nice lobby and courtyard. It had many areas for groups to gather and not bother other guests. Breakfast is not included but they have a restaurant in the lobby. The staff were very friendly but it is pricey so I would suggest going elsewhere. The hotel staff were friendly. The only complaint I had is the size of the room. We had a king room and it was very cramped. The layout of the room is awkward but we made it work.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, August 7, 2013
Thank you for the positive feedback on our staff and service. I am happy to hear that you enjoyed your weekend with us. I am sorry that the room layout did not exceed your expectations and would love to offer a suite for your next visit. The Courtyard Carmel team works very hard to make our guest feel at home, we look forward to seeing you in the future.

Kris Norman
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85 reviews from our community

Traveler rating
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    32
    19
    4
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 10, 2013 via mobile

If you ever stay at any Courtyard you alteady know the level of excellece to expect.. Let's start with reservations. I was driving and made reservation based on a general location in an unfamiliar area. This was excellent and received email confirmation which I wss able to click on using my gps. This Courtyard location was consistent with excellence at other locations in the US.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, August 7, 2013
Thank you for taking the time to provide your feedback and the kind review. I am happy to hear that you enjoyed your stay and pleased with the hotel and satff. Thank for your loyality to Courtyard and for staying with us and we ook forward to seeing you in the future.
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No. Indiana
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 8, 2013

The is a very nice hotel. The room was very clean and well furnished. I would go back any time.
It is very conveniently located near several hospitals, and just off the I-465 loop.
The only downside is that the area has few sidewalks, so don't plan on outdoor exercise. The hotel has a fitness room, as well.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, May 20, 2013
Dear Wilby_54

We read your review and are very happy to know you enjoyed your stay at the Carmel Courtyard and we hope to see you again very soon for your next stay in Carmel.

Sincerely,

Kris Norman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, CA
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 3, 2013

I stayed at this property due to the proximity to my business meetings in the Carmel area. If it wasn't for that, I likely would have stayed elsewhere as this location is a little remote. The hotel is nice enough and they have done an OK job trying to update the look/feel but it is an older property. Having said that, I usually remind myself that it's a "Courtyard" and not a JW Marriott property so they shouldn't be compared. The price was very appealing and it was a good value for the money --- that's a big plus!

As others have mentioned here, the hotel layout is a bit confusing and it takes a few wrong turns to get it figured out. Also, the wifi internet access is free to everyone so that bogs down the speeds during the evening. I need high speed internet for online videos (business related) and it was a challenge due to the slow speeds. Other Marriott hotels offer a standard wifi and a premium wifi so that helps split the leisure and business users (pay for performance).

Aside from that, getting help from the employees for breakfast or front desk related was a little challenging. Two employees saw us waiting for help but didn't offer any so we had to go ask them to do this (which is unnecessary).

If you're looking for a clean hotel at a good price, this is a good choice.

Room Tip: It's a confusing layout so park in the driveway at the front of the hotel, check in and then ask...
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, May 20, 2013
Dear M4avanti,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that we did meet your expectations. At the Carmel Courtyard we strive to provide outstanding service and comfort to each and every guest and I would like to apologize that we failed to do so during your recent trip. I have addressed your comments with my leadership team and can assure you the lack of attention to service is not acceptable. I am pleased to announce that we will be offering an upgraded internet choice for our travelers with in the next 60 days. Again thank you for your feedback and please feel free to contact me. Once again please accept my apologies.

Kris Norman
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Holland, Michigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2013

Our family pays frequent visits to the Indianapolis area and this hotel has been a welcomed home away from home for us many times. The bistro is so convenient and they serve Starbucks. The Woman at the desk is very expressive and happy - which is contagious. The rooms are nice with a good shower pressure and balcony. The location is convenient because this Marriott is close to the city without the hassle of valet and traffic.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, May 20, 2013
Dear Sarroseseab,

We are delighted to hear that the Carmel Courtyard has bcome your home away from while traveling to the Indianapolis area. It was so nice to hear your comments and that you enjoy our new look and Bistro as well as that you enjoy the staff while staying with us. I want to thank you again for your comments and look forward to seeing you in the near future.

Sincerely,

Kris Norman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
137 reviews 137 reviews
63 hotel reviews
Reviews in 55 cities Reviews in 55 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 6, 2013

This hotel is in a nice location (though pretty isolated) , and about a 30 minute drive from downtown Indy. The rooms and public areas are nicely updated, clean, and comfortable. The lobby is especially attractive. There is a bistro in the lobby area, but no free breakfast for guests. We usually stay at other types of Marriott properties, and even though this hotel is nice, the layout is confusing, and the hallways seem narrow, with low ceilings. I much prefer Springhill Suites or Fairfield Inns for family trips, while this seems to cater to business travelers rather than families, which is a corporate issue. It was fine for a night or two.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, May 20, 2013
Dear 4Bubbles,

Thank you for taking the time to review your stay with us at the Carmel Courtyard. We do take comments seriously and appreciate your feedback. While pleased to hear you found the hotel clean and comfortable I was sorry to hear you did not feel a good value for familes. The Courtyard stives to provide all travels a postive stay. I am happy to inform you that we do have a stay for breakfast package that does include breakfast with your stay. I want to again thank you for your feedback.

Sincerely,

Kris Norman
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West Chester, Ohio
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed April 2, 2013

We are somewhat regulars here, as it's our first choice when staying in Carmel to visit family and friends. This Courtyard is clean, comfortable and the service is great. We've never been disappointed, and it seems to get better each time. This stay I noticed the quietest heating/ac fan ever...couldn't even tell when it clicked on. This made for a very restful night's sleep!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris N, General Manager at Courtyard by Marriott Indianapolis Carmel, responded to this review, May 20, 2013
Dear LoveLove 2travel 11,

We read your review and are very happy to know you enjoyed your stay at the Carmel Courtyard and we hope you see again soon for your next stay in Carmel IN.

Sincerely,

Kris Norman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Indianapolis Carmel

Address: 10290 N Meridian Street, Indianapolis, IN 46290
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#69 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Indianapolis Carmel 3*
Number of rooms: 149
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Also Known As:
Courtyard By Marriott Indianapolis Carmel Hotel Indianapolis
Indianapolis Marriott
Indianapolis Courtyard
Courtyard Indianapolis Carmel

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