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“Room not cleaned very well” 2 of 5 stars
Review of BEST WESTERN Country Suites

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BEST WESTERN Country Suites
2.0 of 5 Hotel   |   3871 West 92nd Street, Indianapolis, IN 46268   |  
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Ranked #23 of 184 Hotels in Indianapolis
GreenLeadersBronze level
Ohio
Top Contributor
79 reviews 79 reviews
51 hotel reviews
Reviews in 62 cities Reviews in 62 cities
31 helpful votes 31 helpful votes
“Room not cleaned very well”
2 of 5 stars Reviewed September 21, 2013

The hotel looked nice on appearance, and on a quick glance I found my room to be acceptable as well. However, on closer inspection I found my room to be not cleaned very well. I always do bed bug checks of hotel beds, and while I didn't find any bed bugs I noticed numerous stains on the sheets and mattress, as well as a few stains of some type one of the towels in the bathroom. The glasses/mugs on the counter had also not been cleaned; one had old coffee stains on it, and the other had remnants of what appeared to be a sticky fruit drink in the bottom.

I thought the breakfast was slightly below average for a hotel of this type. Not having scrambled eggs available makes for a poor selection as I'm just not a fan of biscuits and gravy (seems to be a trend I'm noticing lately with hotels of this type too).

Other than that, I thought it was an alright stay, but a little extra cleaning to my room would have turned my rating to a 3 or 4. No comment on the price as I used hotel points on my stay.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SETH_DOS, Director of Sales at BEST WESTERN Country Suites, responded to this review, October 17, 2013
Thank you for your review of your recent stay at our property.

I am truly sorry this room was not up to standard. This is not normal for our property and I have taken action to ensure this will not happen again. Your business is very important to us and we value your feedback. By telling us about your likes and dis-likes, you aid us in maintaining or improving our guests experience. I would recommend in the future notifying the desk when a problem is found this way we have a chance to correct any issue and provide you with the quality you deserve.

I hope you will give us another chance to show you that your recent experience at our property is far from our standards.

If I can be of assistance in the future, please don't hesitate to contact me at 317-879-1700.

Thank you again for taking the time to complete this review.


Sincerely,

Seth DeVine
Director of Sales
BEST WESTERN Country Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
    64
    36
    14
    5
    6
See reviews for
38
28
9
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
la Plata, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

Access to Cosco is a plus. Nothing else special allows pets for a minimal charge. Fitness room is basic with treadmill, bike and ellipical. Breakfast was filling but bland. Coffee machine had expresso button that made the regular coffee drinkable. Bed was comfortable but sleep sofa was miserable. The suite setup was good and allowed for different activities without infringing on suitemates.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SETH_DOS, Director of Sales at BEST WESTERN Country Suites, responded to this review, September 19, 2013
We are very happy to have had you stay with us. The comments you leave us let us know where we excel and if we need to make improvements. I am very disappointed to here that you did not care for our coffee as I get lots of complements on this in particular, as well as our breakfast. I would love to hear from you any suggestions as to how we can improve upon any aspect of our property.

Thank you,
Seth DeVine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

I was very pleased to find this hotel. The value was good, the hotel was beautiful and clean. The entire hotel is smoke free! Our room was a king suite and had 2 rooms, 2 tvs, a small kitchen and nice bathroom. The next morning we had a free hot breakfast and a friendly check out! Wonderful stay, unlike some in our past at other hotels. I will definitely stay again and highly recommend this hotel to all!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SETH_DOS, Director of Sales at BEST WESTERN Country Suites, responded to this review, October 17, 2013
I am happy that you have taken the time to write a review about your recent stay at our property.

Your business is very important to us and we value your feedback. I am excited that you enjoyed our property and more excited that you decided to tell everyone on TripAdvisor.com about it. We hope to have you stay with us again soon.

Thank you again for taking the time to complete a review of our property. We appreciate your business.


Sincerely,

Seth DeVine
Director of Sales
BEST WESTERN Country Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakwood Village, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2013

This hotel is a great value and has a terrific attentive staff. I stayed here last week for buisness and found that this place has much more to offer than where I normally stay in town for work. The hotel is nice and clean, as was my room and linens. I like the nice front porch and porch swing where you can just hang out and unwind. There's also a lot of restaurants near to choose from. I will definitely be staying here again whenever my work brings me to Indianapolis.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SETH_DOS, Director of Sales at BEST WESTERN Country Suites, responded to this review, September 19, 2013
We are very happy to have had you stay with us. The comments you leave us let us know where we excell and if we need to make improvements. I am excited to here that you enjoied you stay and love to here that you will be choosing us on your next visit to Indianapolis.

Thank you,
Seth DeVine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
santa
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 10, 2013

i was past by Indianapolis and stop at this hotel to stay overnight, this hotel was very good from outside and inside. staff was very gentle and helpful. breakfast was great and only thing they had missing was pool, but overall it was great place to stay i would remember this place next time i come back to Indianapolis.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SETH_DOS, Director of Sales at BEST WESTERN Country Suites, responded to this review, September 19, 2013
We are very happy to have had you stay with us. The comments you leave us let us know where we excell and if we need to make improvements. At this time we do not have a pool however this is in the plans for the future as we do not have the funds to install one at this time. Thank you for your review and we look forward to your next visit to Indianapolis.

Thank you,
Seth DeVine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 3, 2013

An uneventful, satisfactory two day weekend stay. The internet connection was very slow for "high speed". A few more hot breakfast items, e.g. scrambled eggs, would have made breakfast more satisfying and enjoyable.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfort, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

needs a pool however; overall very satisfied with the comfort and the friendliness of the Best Western. There was a health issue for an employee & I was very pleased with the response of their co workers in covering the shift and working as a team. They were still able to even with shift change get us the items we requested to our room during this switch.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Country Suites

Address: 3871 West 92nd Street, Indianapolis, IN 46268
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Indianapolis
#22 Romantic Hotel in Indianapolis
#26 Family Hotel in Indianapolis
#29 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Country Suites 2*
Number of rooms: 37
Official Description (provided by the hotel):
In the words of several of my guests "Indy's Best Kept Secret" Or "This is a Gem of a hotel" We are an all suites hotel on the northwest side of Indianapolis with easy access to downtown & interstates you are just minutes from anywhere in the city. We are unique to the hotel industry offering 2 room suites with a buffet style hot breakfast, 24 hour business center and a 24 hour fitness center in addition to access to Costco & LA Fitness. We are 2 blocks away from The Pyramids of Indianapolis and Caribbean Cove's indoor Water Park. ... more   less 
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Also Known As:
Best Western Indianapolis
Indianapolis Best Western
Best Western Country Hotel

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