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“Aging hotel in need of repair” 2 of 5 stars
Review of Homewood Suites by Hilton Indianapolis At The Crossing

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Homewood Suites by Hilton Indianapolis At The Crossing
3.0 of 5 Hotel   |   2501 East 86th Street, Indianapolis, IN 46240   |  
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Ranked #45 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
Sunbury
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Aging hotel in need of repair”
2 of 5 stars Reviewed August 19, 2013

I should have known this would be a rough stay when I checked in at 4:45PM and the front desk was calling houskeeping to verify my room was ready. I waited while they printed out my form, this is usually done ahead of time for Diamond members, then went to my room and met the cleaning crew as they were walking out. The room was clean but upon closer inspection found the following issues.
Door missing it's security bar/latch
No clock/radio in the bedroom
Noisy fan in the bathroom (much louder than normal)
Flat, worn out pillows
Water in the shower that changed from ice cold to scalding within seconds.
We were happy that we only elected to stay here one night. Breakfast was exactly what you'd expect from a Homewood Suites

Room Tip: Find a different hotel
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 22, 2013
RonF,

Thank you for staying here at our property. We apologize for your experience, we reworking on improving our guest suites. Your comment help to identify areas we can improve upon and we appreciate your feedback. Thank you again!

Mike Arnold
Director Of Operations
Homewood Suites - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

316 reviews from our community

Traveler rating
    164
    86
    37
    17
    12
See reviews for
105
46
22
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 16, 2013

So outdated needs updates and much better cleaning. The staff were so unhelpful and made us feel very unwelcome. We moved to a Courtyard which was the same price and so much better and location was equally as good

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 27, 2013
Tina H,


Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Illinois
1 review
5 of 5 stars Reviewed August 7, 2013

We stayed here at the end of July 2013 and everything about this stay was phenomenal! The entire staff was super nice and the property was clean, comfortable, and wonderful! I would like to single out a few people that made our stay extra special - Beth, Victor, and Brianna were great, they get our group's kudos! Thanks, Homewood for making our time so enjoyable!

Room Tip: If you smoke, get a room by a picnic table to smoke on.
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Saratrusk,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, United States
1 review
4 of 5 stars Reviewed August 5, 2013

I would recommend this hotel and will likely stay there again. The pool area was great. The hotel breakfast and dinner exceeded our expectations. Staff was very accomodating and helped with all our concerns. Rooms are older and have a slight smell but are clean. Proximity to the mall and major highways is awesome.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
VanessaP,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greer
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 31, 2013

We enjoy family friendly hotels and this one fits the bill. It's like an apartment complex with room service. Other than the inconvenience of having to go to another building in inclement weather for the front desk and meals, it's a great set up. Very clean. Excellent staff.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
JPMama,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, United States
1 review
5 of 5 stars Reviewed July 31, 2013

Excellent location with very comfortable accomodations. The proximity to entertainment was very convenient. In addition, it was close to the Crossings shopping and entertainment area without being too close to be bothered by the traffic.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Kenneth W,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
1 review
5 of 5 stars Reviewed July 25, 2013

We stay at this property twice a year as it is our Indianapolis home away from home. We find the suite type accommodations extremely comfortable, and the complimentary breakfast and dinner a bonus. The staff is very friendly and welcoming, and Mike Arnold, the Director of Operations, always goes above and beyond to ensure our stay is perfect. The location is excellent - nearby an upscale shopping center and many restaurants - to which the hotel provides complimentary transportation. There is an outdoor pool and spa, basketball court, and the hotel is pet friendly. The environment is very relaxing and we always enjoy staying here. We highly recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
SurfCityCA,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Indianapolis At The Crossing

Address: 2501 East 86th Street, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Indianapolis
#28 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis At The Crossing 3*
Number of rooms: 116
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Hilton
Indianapolis Homewood Suites

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