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“Outstanding Property - Homewood Suites by Hilton Indianapolis At The Crossing” 5 of 5 stars
Review of Homewood Suites by Hilton Indianapolis At The Crossing

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Homewood Suites by Hilton Indianapolis At The Crossing
3.0 of 5 Hotel   |   2501 East 86th Street, Indianapolis, IN 46240   |  
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Ranked #26 of 184 hotels in Indianapolis
Orange, California
1 review
“Outstanding Property - Homewood Suites by Hilton Indianapolis At The Crossing”
5 of 5 stars Reviewed July 25, 2013

We stay at this property twice a year as it is our Indianapolis home away from home. We find the suite type accommodations extremely comfortable, and the complimentary breakfast and dinner a bonus. The staff is very friendly and welcoming, and Mike Arnold, the Director of Operations, always goes above and beyond to ensure our stay is perfect. The location is excellent - nearby an upscale shopping center and many restaurants - to which the hotel provides complimentary transportation. There is an outdoor pool and spa, basketball court, and the hotel is pet friendly. The environment is very relaxing and we always enjoy staying here. We highly recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
SurfCityCA,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

239 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
indianapolis, United States
1 review
5 of 5 stars Reviewed July 24, 2013

This location is nestled in some beautiful trees giving the feel of being in the forest. Even though we didn't go out of the city limits, it felt like we took a trip out of town. I would recommend this location to family and friends.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Gloria N,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puslinch, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2013

We were surprised that no one came in to tidy up the room during the day. At first glance, the breakfast buffet appears to be pretty stellar. However, on closer inspection, it lacks just about all healthy options. Eggs were served in something like a wrap (pretty challenging to separate them) and had meat cooked into them (even meat eaters sometimes prefer their eggs solo). All white bread options - bagels, bread, rolls. No good fruit choices except some berries - which happened to be STILL HARD FROZEN - with the yogurt. No real yogurt choices except low budget, artificially sweetened. This hotel looks to be a cut above others in similar price category. Service and all was excellent, but attention to little details can make a difference.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Stephanie A,

Thank you for taking the time to write such a great review! We always appreciate any feedback both positive and negative. Our breakfast offerings are dictated by Hilton but we will pass along your comments to the appropriate department. Thank you again for taking the time to share your feedback, please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, Florida
Top Contributor
121 reviews 121 reviews
60 hotel reviews
Reviews in 65 cities Reviews in 65 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 19, 2013

First off the location of this hotel is great unless you are spending your time downtown. Just minutes from shopping, restaurant choices and more. Easy access to downtown Carmel which offers a bit more as well.

Check in was a breeze, but taught us something about Homewood Suites as a brand. This property looks more like an apartment complex than a hotel. Some Homewoods have rooms that you access from the inside and some from the outside, and this is the latter.

If you prefer that, then it could be perfect for you. If you prefer interior access for safety or cleanliness, then this will not be the hotel for you. After check in we were shown were to go to get to our room. As mentioned it is like an apartment complex, so it was two buildings down and then up a flight of stairs and there was our door.

You could tell people were there for extended stays (as expected). You saw balconies with plants and stuff and people settle in when there for longer stretches. The room was decently clean and well appointed and parking is on the smaller side, but still fine.

The exterior grounds were decently clean, and normally it goes unnoticed for us because we prefer the interior hotel type of Homewoods, but the steps and areas right outside the doors were quite dirty. "Residents" were leaving their trash outside their door and it is just something you would not normally see in a normal hotel.

Our room was right next to the pool and basketball court and surprisingly enough was not too loud at night, but was quite loud during the day. No big deal, just something to consider. All in all, an average stay, just not for us and our taste.

Room Tip: Avoid anything near the basketball court.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, July 24, 2013
TheTourVan,

We truly appreciate your candid feedback from your most recent stay at our hotel. I can assure you that your comments have been reviewed by senior management. We are always looking for ways to improve our property and comments like yours help us identify areas that need improvements. We do apologize for falling short of your expectations during your stay and assure your concerns will be addressed. I do hope that you would reconsider staying with us in the future if your travels do bring you back to our area.

Sincerely,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
4 of 5 stars Reviewed July 16, 2013

A great deal for the price. Very helpful staff, solid food and very nice kitchenette suite. Dog friendly and even an has a firepit. The location is easy to get in and out of and there is lots of shopping and eating close by on 86th. Downtown is an easy 10 minute trip at most times of the day.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Charles B,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okeana, United States
1 review
3 of 5 stars Reviewed July 15, 2013

Was told we were getting two bedrooms, one with a king, and one with two queen beds. Ended up with two rooms and only one king and pull out sofa. Most in our group had 4 to 5 people per room and a one king does not cut it If you are two people in a room, great place to stay.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Michael R,

Thank you for taking the time to write such a great review! We always are so very glad to hear that our guests have enjoyed their time with us. I am sorry there was some miscommunication regarding your group booking, we did look through our correspondence and were unable to find where the group had booked all 2 Bedroom Suites as we have a limited amount of them. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mishawaka, United States
1 review
4 of 5 stars Reviewed July 10, 2013

This is a wonderful hotel if you are travelling with children. Spacious rooms, with separate bedroom so that you can still enjoy living area and kitchen after kids are in bed. Helpful to have a full kitchen.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike A, Director Of Operations at Homewood Suites by Hilton Indianapolis At The Crossing, responded to this review, August 13, 2013
Paula M,

Thank you for taking the time to write such a wonderful review! We always are so very glad to hear that our guests have enjoyed their time with us. Please come back to visit us again if you are in the area!

Warmest Regards,

Mike Arnold
Director Of Operations
Homewood Suites Indianapolis - At The Crossing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Indianapolis At The Crossing

Address: 2501 East 86th Street, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Indianapolis
#25 Business Hotel in Indianapolis
#42 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis At The Crossing 3*
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Homewood Suites
Indianapolis Hilton

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