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“What could have been, but wasn't” 1 of 5 stars
Review of Caribbean Cove Hotel & Conference Center

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Caribbean Cove Hotel & Conference Center
3.0 of 5 Hotel   |   3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))   |  
Hotel amenities
Ranked #140 of 182 hotels in Indianapolis
Norwood, Ohio
1 review
“What could have been, but wasn't”
1 of 5 stars Reviewed May 21, 2013

I stayed at this hotel for a conference and family emergency in late April. The hotel front desk staff was very messy and unprofessional. They were discussing the business of the conference with people checking in. They had reservations all messed up and additionally even were checking people into duplicate rooms. I wouldn't recommend this hotel to anyone until they clean house with new management and new front desk people that know how to be professional and courteous.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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363 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
La Crescent, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2013

We spent the weekend here while attending qualifications for the Indy 500. Late check-in after a long drive, but the friendly front desk clerk checked us in quickly so we could get some rest. Our room was very clean and nicely decorated.

The only thing wrong with the room was one light bulb burned out above the shower. We left a note for housekeeping and when we returned at the end of the first day the light was fixed (and left on so that we knew that it had been fixed).

We didn't have time to use the pool or hot tub but everyone looked like they were enjoying it.

The hotel is easy to find and parking was plentiful. We would definitely go back.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 6, 2013

We've lived in Indianapolis for awhile and decided to take a mini "staycation" to the Caribbean Cove hotel. My husband and I both enjoy waterparks, so it was a logical choice to spend a night away from home at a hotel WITH a waterpark! First recommendation - book your hotel on a travel site like Expedia, as you'll save on average 25% (for us it was about $30 after taxes). Second recommendation: Don't buy your waterpark passes as part of a package - it saves you $0. Bring a donation for Gleaners Food Bank and save $5 per pass (check website to see if promo is still going on when you want to go). The $30 we saved on the hotel room paid for our waterpark passes. Third recommendation: If you book room externally, be prepared for a small hassle at front desk. It has nothing to do with you, and I still recommend booking through a travel site, but it didn't appear as if the front desk staff was really willing and knowledgeable about processing those kinds of reservations. The young lady that checked us in actually told me it was a pain for her to process these reservations. I mean, it is her job right, to handle reservations? If she had an issue, she should bring it up with her management, not me. Fourth recommendation: be prepared to eat breakfast out. I don't believe they offer free breakfast on the weekends, and the "breakfast buffet" that was advertised on Expedia consisted only of cold cereal, some donuts (one variety only) and yogurt. What was really disappointing and misleading was the setup for a hot breakfast buffet, complete with plates, but no food. Apparently there were bagels and toast available, but you had to ask and you were given whatever they chose for you (I got an everything bagel, which was fine because I love them, but was not offered any choices). To sum: the hotel interior is really nice, rooms are decent, waterpark access is convenient (but park is mainly geared toward children), and do not plan on eating onsite. The only highlight? The front desk attendant (I think her name was Precious) was very helpful and was concerned and upset that we were promised a "breakfast buffet" and only got cold cereal and yogurt.

Room Tip: There are no blackout curtains you can draw, so ask for an interior room.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, May 21, 2013
Thank you for your review of the Caribbean Cove Hotel. We take all reviews seriously and it helps us in making the experience better. Customer service is our number one priority and it begins at the front desk. I apologize that your were promised an hot breakfast buffet and only a continental breakfast was available. we usually have a hot breakfast buffet on Saturday and Sunday's do to our high occupancy. This review was passed on to the front office manager and the food and beverage director.

management
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Indianapolis
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 29, 2013

It really depends what you are looking for when you stay here...in my case I was looking for the cheapest possible rate in the Indianapolis area (at least a 3 star rating) for a 5 night stay. Free parking, easy access to 465, indoor pool, jacuzzi. I was given a room on the 4th floor facing Michigan. I had no issues with noise, the room was basic but clean, comfy bed, heat worked perfectly fine, decent water pressure/hot water. Best way to describe this place is an older Holiday Inn - and consider everything else it offers as a plus...I did not utilize the waterpark but it seems like a good place to spend a family weekend and if you can score a deal well even better. If I could I would rate it 2 1/2 ** but not quite 3 - hallways are smelly dingy & I did not like that the outside entrance does not lock anyone can walk in anytime of night, doors do not lock in the evening as is posted.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, May 21, 2013
thank you for your review of the Caribbean Cove Hotel. We take all reviews seriously as it helps us make the necessary changes to make the experience better. I am happy that you had a good time at our hotel and your review is being forward to all managers at our property.

Management
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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed April 27, 2013

After two horrible reservations through hotels.com that had to be canceled I found myself without a place to stay in Indianapolis with my 3 year old. I arrived at Caribbean Cove and was greeted by Deanna, who was absolutely lovely. She was quick, knowledgable and gave my son a free pass to the water park. What a pleasant surprise to actually find someone who still knows what customer service is and cares enough to actually make an effort to practice it.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, May 21, 2013
Thank you for your review of the Caribbean Cove Hotel. Customer service is our number one priority and it begins at the front desk. This review will be forwarded to the management of the hotel.

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
1 of 5 stars Reviewed April 22, 2013

This was one of the worst places I have ever stayed in the U.S. The only reason I went was because I purchased a coupon for it. We arrived, Friday and was supposed to stay until Sunday. I was so frustrated I left Saturday night. The hotel is old, with old decor. The water park is small but enough for small kids. Not much for adults.

Friday night we asked for extra blankets. It took 45 minutes for us to receive those. I called the front desk twice and just went down there myself after 30 minutes. The next day we went downstairs for the complimentary breakfast. There was a line. A hostess was there but not giving any information as to how long the wait would be. I asked her and she seemed confused on what to say. When we finally got a seat after about 20 minutes (the people in front of me waited 20 minutes before I got there). Most people got the complimentary breakfast so all the server had to do was get drinks. WHY was the server slow as hell to get drinks?? I told her that I wanted the menu because I didn't want anything on the complimentary bar. It took 20 minutes she still never came back to take my order. I called the manager over to complain, he apologized and took my order. All I had was scrambled eggs, bacon, potatoes and 2 pancakes. Can you believe that took 20 minutes to make!! The pancakes were horrendous, I didn't even eat them. The manager came over and apologized for the wait, he had the head cook come out and apologize. No one offered me a discount or a comp on this lousy service!

In the hallway to our room some of the wallpaper was ripped open with clear mold spores on it. No lie, about 10 of them. Right out in the open! How pathetic is that! We went to the pool Saturday afternoon, they were out of towels. I asked if new towels were coming, the guy said "I think so". New towels took 1.5 hours to come.

So when I went to checkout, there were 3 people ahead of me. Took exactly 30 minutes, to get to me. In that space of time one woman was loudly complaining to a supervisor about an issue, another couple came by and asked to speak to the manager and the first woman who complained came back to speak to a different supervisor.

Nothing about this place is efficient or effective.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, May 21, 2013
Thank you for your review of the Caribbean Cove Hotel. We take all reviews seriously. I apologize for your disappointed stay with us. this review will be forwarded to all the managers and staff to read. We will discuss this and use the information provided to help create a better experience for our guests

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
1 of 5 stars Reviewed April 21, 2013

This iso ne of the worst Hotels ive ever stayed at. So yeah it was 4/20 when we stayed and we ran into a person in the lobby and had small talk and there was people a room next to them smoking Marijuana so they called the office because they have small children and plus all these room are NO SMOKING and the office told them " well it is 4/20 you know that right". Are you kidding me. This place either needs to be shut down or they need new workers. This is insane. Our room was NASTY. Beyond NASTY. our pillow cases had holes in them there was dirty all over the bathroom. The bath tub was stained up. The room looked like it hasn't been sweep in a week. The beds were uncomfortable. Just a horrible experience and ill never return. Now the Swimming was fun for the kids besides its so hot and muggy in there and they kept shutting the hot tub down, and kids were coughing when they were getting out of the water...

Room Tip: don't go here! its disgusting.
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Caribbean Cove Hotel & Conference Center

Also Known As:
Caribbean Cove Hotel Indianapolis
Caribbean Cove Hotel
Caribbean Cove Hotel And Conference Center
Carribean Cove
Holiday Inn Indianapolis
Carribean Cove Indianapolis
Indianapolis Holiday Inn
Address: 3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#140 Romantic Hotel in Indianapolis
#140 Luxury Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Caribbean Cove Hotel & Conference Center 3*
Official Description (provided by the hotel):
Welcome to the Caribbean Cove Hotel & Conference Center! The Caribbean Cove Hotel is home to the fun and exciting Caribbean Cove Indoor Water Park. Reserve a Caribbean Cove Package & enjoy over 50,000 sq. ft. of water fun, including 3 water slides, 2 spas, a sports activity pool, a leisure river and kid s island complete with a water bucket dumping station! A visit to Caribbean Cove can really work up an appetite, stay the day and grab a bite to eat at Calypso Cafe then onto more fun at Crazy CoCo's Arcade with a ticket/redemption & merchandise counter. The Caribbean Cove Hotel & Conference Center is inspired by the Old World Charm of the French Riviera, with all the modern conveniences, including complimentary High-Speed Internet access and an on-site Business Center. Choose one of our on-site restaurants including Indy Sports Bar & Grille, Cafe St. Paul and Noble Romans Pizza. Our state-of-the-art fitness center and indoor pool/spa are available to all hotel guests. Whether you travel for business or pleasure, the Caribbean Cove Hotel & Conference Center at the Pyramids is sure to meet all your needs.If you have any questions or concerns please give us a call and a Manager will be more than happy to talk to you! ... more   less 
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