Our stay at the cove was bad from the moment we stepped in the hotel!!! There was a line and we stood in that line for almost 3 hours to check in, the help was not apolgetic in NOWAY,no eye contact,not sure they even new what they were doing & that was with the hotel mamager( Deanna W. by there side..All I heard was excuses instead of solutions!! we did NOT get the room we paid for, they gave it away!!! This is one mom that is TICKED off!! We paid 169.00 for a dirty pubic filled room, they gave us a queen size room when we paid for a king size and pull out , the roll around bed was awful for our daughter, it had springs coming up out of the bed!! "HORRIBLE" so we shared our queen size bed with our 7 year old "NOT GOOD" The water park was over filled there were NO towels the hot tub was dirty and discusting and filled with discusting brown foam!!! If I could give them a overall rating they wouldnt even get a 1/4 of a star, this is no less of a fles bag hotel!!!!!!! Save your time and $$$$$ and the agrivation , your time spent at this hotel will be no vacation!!!!!!!! We work to hard for our money to just have it stolen from the likes of this compay, I would rather have thrown our money into the wind!! Also dont use a 3rd party to book your room, they have been NO help in refunding our cash... Excuses Excuses!!!!!! Free breakfast was very cold but the waiters were kind!!

My husband, two daughters and I arrived on Sunday 2/17 for a one night stay over President's Day weekend. We were told check in was at 4p. I inquired by phone earlier in the day and was told NO early check in due to hotel being sold out for the weekend. We live 1hr 30 min away, so we drove in and arrived at 405pm. There were at least 100 people in line with three check in windows open. The line did move and about an hour into the wait I was about 15 people away from "my turn". Then the line stopped moving and we watched people who had previously checked in, return to the reservation counter with issues. The issues were that either the rooms weren't ready (not clean yet) or there was a family already staying in the room. The checkout process took about 2 hrs because of this issue. I inquired about wrist bands for the waterpark and was told that they have a list of our names down at the park. My check in agent apologized many times and was near tears. As soon as I received the room key, I ran to the room to make sure it was ready. It was, but NO towels or washclothes in the room. The room was very hard to heat/cool, the floor of the bathtub appeared dirty, and the toilet paper roll was broken so the toilet paper roll was laid on the bathroom counter. Then we entered the water park....no one there to take our names, no organization, and how would anyone know if the people in the waterpark were even hotel guests? Our first impression was either that the pool looked dingy, like it needed a new coat of paint.....OR was it a dirty "ring" around the pool. You could smell the chlorine in the air and there was not much air movement in the waterpark area. Not enough inner tubes, my daughters had to just float on the Lazy river. We returned to the room and again inquired about towels and washclothes and was told there were none. My youngest daughters skin was itchy and red so we made her rinse off in the shower to get the chlorine off. We went to bed and made sure to get up at 0630 for the complimentary breakfast buffet (since hotel was booked full). We arrived to find frozen, then microwaved french toast, donuts from a box, fruit loops, and fruit/yogurt. Very disappointed in the food, but it was "complimentary". We checked out by 7am to drive back home so that we could shower and freshen up. We will NEVER return. We have stayed at MANY hotels with waterparks, and never had experienced anything like this. I kept thinking I was on Candid Camera or Punk'd and that someone was going to jump out and yell "just kidding". Needless to say, that wasn't the case.

Our stay started off horrible as soon as we walked in the door to check in. All we could see is a long, long line of people waiting to check in. Literally 3.5 hours later we reached the check in counter. The employee did not smile, did not apologize for the wait, he did nothing but give the the keys to someone elses room!!! I could not believe it when there was already someone in the room they gave us! I went back to the check in counter and the employee was fumbling papers and looked like he had NO IDEA what he was doing. We finally (after 20 more minutes) did get another room. He never apologized for our long wait or the fact that he gave us a room with someone already in it. I demanded something for all the inconviences- so I was given a coupon for a free pizza and breakfast for the next morning. Well- they must have given everyone free pizza coupons because you had to wait 40 minutes for your pizza. Breakfast the next morning was not good either. It was cold and there was a minimal selection on the Breakfast bar. The water park needs major updating. Not enough tubes and just outdated all together. The only positive was that I was refunded my money!!

There is absolutely nothing positive about this hotel. We drove over 2 hours with 9 kids for a weekend getaway. Now we can't wait to get away.
The horror of this hotel started at check in. We got
In line at 4 o'clock after 1 hour and 30 minutes we finally reached the check in counter. There were at least 100 hundred people behind us in line and only one employee at the front desk. She was beyond frustrated and ready to bust in tears at any second. We finally get in our room and there was one queen bed. So we had to go back down to the front desk and get the correct room. 3 hours after arriving at this horrible hotel we finally made it to the waterpark which would be closing in 2 hours. The water was so cold the kids did not make it to close. There was only one Spa opened and it was filled to capacity with kids splashing water. Back to our rooms we go for showers and there are no towels. We go down to the front desk to request towels and they never arrive. Then we see a housekeeper and she promised us towels. We never seen her either. After calling to the front desk the next morning we finally got 2 towels for a room booked for 4 adults. This hotel has been a nightmare from the moment we walked in. I will never stay here again!!!