My experience at this hotel wasn't all bad because the kids had such a great time at the water park. My biggest frustration was when we checked in to our rooms, we were told that they were not able to accomodate our request for adjoining rooms as my mom and I were taking the 4 grandkids for the night. Interestingly enough, when we got to our rooms, which were side by side, my room was an adjoining room, just not to my Mom's room. Then my mom could not get the key card to work in her door, so I went back to the front desk to tell them and was told to try turning the door handle up instead of down and if that doesn't work, don't come back up to the desk, just call and they would send maintenance. At that time I asked if we could have the room that adjoined to my room, and he said that it had already been assigned to someone. We found out later that he was lying, just didn't want to accomodate our request. Needless to say, the door wouldn't open so I then called the front desk and eventually someone came to try to open but couldn't get it. A female employee was walking by and told the maintenance guy that the door (Room 120) always sticks and she showed him the "trick" to opening it. My mother was visibly upset because she did not want to have to deal with the problem door every time we left the room, so she asked the female employee if we could get the room adjoining to mine. She said she thought that we could and opened the adjoining room with the master key and told us obviously no one had checked in yet, so she saw no reason that we should not be able to switch. I told her about my conversation with the front desk, then she seemed to back off on our ability to switch. She did say she would inquire for us, though. She was told that they were aware of our request for the adjoining room, but people were checking in heavily right then and they needed to reserve that room. We just said "whatever" and moved on. I was very happy with the first floor rooms as they had sliding glass doors that gave us access to each other's rooms without having to deal with the "trick" door. Other that that, the rooms are run down, towels in the room and at the pool are very thin and worn and the ice machine on our floor didn't work. The room's heat and AC worked great, I just couldn't find a comfortable temp. We did have coffee maker and nice TV and the only thing broken was the toilet paper holders, which is not a big deal. The tub did have a big rust spot in it but otherwise seemed clean. At 5:20 in the morning, the fire alarm went off and we were told the fire dept. has to come to turn it off so it went on about 15-20 min. After getting back to sleep, we woke up, had a really good breakfast and finished our time at the water park and the kids thought we had such a great trip, so with all of the problems, we still had a great time.

For a twenty year old holiday inn, its all that. After being in other waterparks, this one is sorely lacking. The rooms ceilings are 7 foot. The tv has a terrible picture and there is no guide. Small children will enjoy the waterpark. Older ones will get bored quickly. You pay fir breakfast. Across the street is a Hampton's, where I'll be staying next time!

Our family had a wonderful stay at this hotel a couple of weeks ago. We arrived late on a Friday night and were greeted by a super friendly staff person. She had us in our room with our breakfast tickets and water park passes in less than 5 minutes. Our room was atrium side on the 4th floor and was very clean and nice. There were two comfy beds and a large balcony for the kids to hang out on. I was worried about the pool noise but at 11:00pm (hotel quiet time) both nights the lobby area was silent and we didn't hear anything with our door closed. The bathroom was clean and the only thing that I could find wrong with the room is the toilet paper holders were broken. However, little things like that don't ruin a great experience. There was a great selection at their breakfast buffet for both the kids and adults. Our kids had a fantastic time at the waterpark and arcade on that Saturday. The only frustration we had at the waterpark was not enough tubes to really enjoy all the rides and the lazy river.

I've stayed here a few times. Once in 2005 when it was Holiday Inn Select, Once in 2007 when it had dropped the SELECT name, and was just Holiday Inn. The first time was Five Star service, Second I would give 4.5 stars, but this last time? Well, let's just say it was my last. I was told by some of the other hotels that they lost their Holiday Inn flag rights due to other complaints that they were too cheap to fix. Others told me that the owner intentionally did not resign to Holiday Inn and went independent. In today's world of competition, I would have at LEAST joined Best Western, and called it Best Western Caribbean Cove just to get some brand recognition out there. But after my night's stay, I realized that there is nothing to be recognized anymore. This place has just dwindled downward. The beds were comfortable, and the room was nice, but the rate they charge is way too much if that's all you're looking for. The water park is less than impressive anymore. It used to look real nice when it first opened, but now it looks like the people who built it are the same ones who built the Titanic. I really hope the owner cleans this place up soon, and regains some kind of flag (at least with a flag, I know I am being watched over by a corporate entity and standards, and I have someone to complain to). I'm not going to say I recommend this hotel unless you have a couple of young kids who would benefit from the less than impressive water works.