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Caribbean Cove Hotel & Conference Center: Traveler Reviews

3.0 of 5
3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
Hotel amenities
Caribbean Cove Hotel & Conference Center
Ranked #143 of 185 hotels in Indianapolis
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283 reviews from our community

Traveler rating
    33
    41
    55
    63
    91
See reviews for
Families
147
 
Couples
12
 
Solo
12
 
Business
28
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Noblesville, Indiana
1 review
“An experience worth having”
4 of 5 stars Reviewed January 16, 2013

I've been here multiple times and wow let me tell you...The front desk was exceptionally helpful with all my cares and needs. If your looking for an elegant place to stay this is not the place, go stay at the ritz carleton or something.The atrium was very relaxing and had an italian type theme to it which was really nice. I give this place a thumbs up.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DJrussbuss about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Stinky”
1 of 5 stars Reviewed January 5, 2013 via mobile

Anyone who gives this place more than two stars hasn't stayed ANYWHERE else . Long lines at front desk , hallways smell like mold , didn't get the rooms we booked .. The list goes on and on ! AWFUL is a good word for this place

Curt D

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask 860motorsports about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Home
1 review
1 helpful vote 1 helpful vote
“Unbelievable!”
2 of 5 stars Reviewed January 3, 2013

If you are ever in Indianapolis never stay at the Caribbean Cove Indoor Water Park. Why? You ask. On my first stay there I did not get the room I booked and instead of upgrading the room I was downgraded. The hallways were dirty (discarded food in the stairways) and there was an orange electrical cord running from some random closet to behind the pop machines, which was outside of the pool area. The fire alarm went off at least five times over night, I say at least five because I stopped leaving the room after three and was only able to keep my eyes open for two more. The free breakfast had a great presentation but the potatoes were almost raw and the 50/50 orange juice (50% juice + 50% water = 100% gross) was not good either. The shower worked well though, at least on the floor above me because it was coming through the ceiling into my shower area. After my stay I brought all these matters to the general manager’s (gm)attention who was unapologetic but he did take credit for sending me a free nights stay which I was told I would receive from the lady at the front desk anyway. I tried to redeem the free nights stay on NYE because there was no mention of blackout dates on the letter. In fact I was told to present the letter at checkout after talking with someone at reservations. To be safe I thought I would mention it when I checked in and was told that they would not honor the letter during this time. I spoke with the (gm) again and he said yes he could honor the letter if wanted to but he "didn't feel like it." I found a room at the Embassy Suites and canceled the room at Caribbean Cove. While in the ridiculously long line waiting for a refund I was able to corner a staff member of the Caribbean Cove, told her my situation and she returned back with a message from the gm that he would honor the letter. Which was too late by now, I had already book my room at the Embassy Suites. My family's NYE celebration was not as enjoyable because I trying to fulfill a promise to my daughter to take her back to the water park before the year was out. The water park and the staff were ok but the rest of my experience, including my conversations with the gm, was very unprofessional and had a "so what" kind of attitude about it.

Room Tip: Go for the water park but don't eat or sleep there.
See more room tips
  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Reg G about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
“Excellent place to have a Wedding”
5 of 5 stars Reviewed January 1, 2013

Everything was wonderful! I got married to the love of my life on June 23rd, 2012. The Caribbean Cove was the best choice I could have ever made. The staff was excellent to work with and made sure I had the best day possible. I received compliments from all of my guest of the wonderful food and the beautiful decor.
I first worked with Ronnie Walker who made sure that every detail of my experience was what I envisioned. He kept in constant contact with me and made sure I felt like a valued customer every step of the way. He introduced me to the General Manager, Bob West. On the day of my wedding rehearsal Bob stopped in and made sure me and my guest had everything we needed. He also went the extra mile to make that night special for us.
The day of the wedding, I met with Dzanna. She was efficient, pro-active, and easy to work with ensuring every detail was covered. I felt like a princess. Better yet, I felt heard and respected on one of the most special days of my life. I could not have had as wonderful of an experience without each and every person.

Thank you,
Mr. and Mrs. Donald and Ariane Stallard (Smith)

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ariane S about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana, United States
2 reviews
“Not too bad, but not too expensive either”
4 of 5 stars Reviewed December 30, 2012

The hotel is fairly clean and I think the management does really try with whatever resources are available to them. The area it's in was probably "the" area back in the 70's and 80's, but now seems to be on the decline as the city grows outward. You can tell it's an older hotel that has been updated, but sometimes that's not all bad. This is our second stay and despite my overall favorable account of it, we'll most likely stay elsewhere next time...

The waterpark is also really starting to show its age, without repairs to what's needed...

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Kevin M about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Caribbean Cove Hotel & Conference Center

Also Known As:
Caribbean Cove Hotel Indianapolis
Caribbean Cove Hotel And Conference Center
Caribbean Cove Hotel
Carribean Cove
Holiday Inn Indianapolis
Carribean Cove Indianapolis
Indianapolis Holiday Inn
Address: 3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
Region: United States > Indiana > Indianapolis
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #143 of 185 hotels in Indianapolis
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Caribbean Cove Hotel & Conference Center! The Caribbean Cove Hotel is home to the fun and exciting Caribbean Cove Indoor Water Park. Reserve a Caribbean Cove Package & enjoy over 50,000 sq. ft. of water fun, including 3 water slides, 2 spas, a sports activity pool, a leisure river and kid s island complete with a water bucket dumping station! A visit to Caribbean Cove can really work up an appetite, stay the day and grab a bite to eat at Calypso Cafe then onto more fun at Crazy CoCo's Arcade with a ticket/redemption & merchandise counter. The Caribbean Cove Hotel & Conference Center is inspired by the Old World Charm of the French Riviera, with all the modern conveniences, including complimentary High-Speed Internet access and an on-site Business Center. Choose one of our on-site restaurants including Indy Sports Bar & Grille, Cafe St. Paul and Noble Romans Pizza. Our state-of-the-art fitness center and indoor pool/spa are available to all hotel guests. Whether you travel for business or pleasure, the Caribbean Cove Hotel & Conference Center at the Pyramids is sure to meet all your needs.If you have any questions or concerns please give us a call and a Manager will be more than happy to talk to you! ... more   less 
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