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Caribbean Cove Hotel & Conference Center: Traveler Reviews

3.0 of 5
3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
Hotel amenities
Caribbean Cove Hotel & Conference Center
Ranked #143 of 185 hotels in Indianapolis
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281 reviews from our community

Traveler rating
    33
    40
    55
    63
    90
See reviews for
Families
147
 
Couples
11
 
Solo
12
 
Business
27
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Indianapolis, Indiana
1 review
“Excellent place to have a Wedding”
5 of 5 stars Reviewed January 1, 2013

Everything was wonderful! I got married to the love of my life on June 23rd, 2012. The Caribbean Cove was the best choice I could have ever made. The staff was excellent to work with and made sure I had the best day possible. I received compliments from all of my guest of the wonderful food and the beautiful decor.
I first worked with Ronnie Walker who made sure that every detail of my experience was what I envisioned. He kept in constant contact with me and made sure I felt like a valued customer every step of the way. He introduced me to the General Manager, Bob West. On the day of my wedding rehearsal Bob stopped in and made sure me and my guest had everything we needed. He also went the extra mile to make that night special for us.
The day of the wedding, I met with Dzanna. She was efficient, pro-active, and easy to work with ensuring every detail was covered. I felt like a princess. Better yet, I felt heard and respected on one of the most special days of my life. I could not have had as wonderful of an experience without each and every person.

Thank you,
Mr. and Mrs. Donald and Ariane Stallard (Smith)

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ariane S about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana, United States
2 reviews
“Not too bad, but not too expensive either”
4 of 5 stars Reviewed December 30, 2012

The hotel is fairly clean and I think the management does really try with whatever resources are available to them. The area it's in was probably "the" area back in the 70's and 80's, but now seems to be on the decline as the city grows outward. You can tell it's an older hotel that has been updated, but sometimes that's not all bad. This is our second stay and despite my overall favorable account of it, we'll most likely stay elsewhere next time...

The waterpark is also really starting to show its age, without repairs to what's needed...

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kevin M about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valann38
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Great place for family gathering. Fun for everyone in a relaxed and friendly place!”
5 of 5 stars Reviewed December 24, 2012

We took all out kids and grand kids here and are having a great time. The front desk arranged for our four rooms to be all together with a huge deck we all shared that overlooked the indoor pool and activity area. It made a great place for congregating the entire group. The waterpark has something for all ages and the service is excellent--from the front desk to the waiters to the lifeguards. They are definitely doing a great job of training their staff on customer service. I highly recommend this place for large family groups.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask valann38 about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Top Contributor
140 reviews 140 reviews
56 hotel reviews
Reviews in 67 cities Reviews in 67 cities
38 helpful votes 38 helpful votes
“Helpful staff, empty hotel”
3 of 5 stars Reviewed December 4, 2012

Our company held a meeting in the conference center midweek. The waterpark isn't open during school days/weeks, so the hotel facility was completely empty. It was weird to be in a 4th floor hotel room (key access only on that floor) and not hear anything. No doors closing, no footsteps. You would think that would be ideal, but it was kind of eerie.

I had good service. The rooms are good sized, but old and tired. The floor in my room was shiny from years of being walked on and having bags dragged over it. I'm sure it would be fine for a night with the kids. (Although Wisconsin Dells has some pretty nice waterpark hotels, so it is possible to have a quality room .)

Oddity- If you're carrying boxes or heavy items, the only way to access the upper level meeting rooms is with this dressed-up freight elevator that you have to operate by holding down a button. It's cool-looking, but tough to operate if you're actually carrying boxes.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Cassyt about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review
December 18, 2012
Thank you for your response. The last few months of the year our hotel typically is a little less busy. We are a great hotel for families but also big enough that business travelers can get away and enjoy some piece and quiet. Our hotel has something for everyone!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, USA
Top Contributor
54 reviews 54 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
“Some problems, but a decent experience overall”
3 of 5 stars Reviewed November 25, 2012

My family stayed at Caribbean Cove on Thanksgiving night during a holiday trip to see relatives. We are a married middle-aged couple and two teenage boys.

We did not go to the waterpark, but there is a regular hotel that guests can use. This is a huge hotel, with numerous wings and a large atrium containing the pool, arcade, pool tables, and sitting areas. Breakfast is served in the St. Paul restaurant, and there is also a sports bar and considerable conference space.

Our first room included a king bed and a pull-out couch that was too small for two teenage boys. The hotel switched us to a new room, which contained two full-size beds rather than the hoped-for queen beds. Full-size beds are not large. We managed for a night in tight sleeping arrangements.

The toilet in the second room clogged, and it took the hotel staff 90 minutes to fix it. During our second visit to the front desk, it was revealed that the maintenance person was unexpectedly gone, and no one could locate a plunger anywhere. Frustrating. Fortunately, it eventually got cleared at about 11:30 pm.

Our room must have been adjacent to the HVAC system, because it was really loud in the bathroom. However, the noise was not bad in the sleeping area.

Overall, rooms are average and adequate.

Caribbean Cove is not the right choice for businesspeople or couples, or for particularly picky travelers. However, it works well for young families hitting the waterpark, or for groups holding reunions and parties in the atrium.

Room Tip: Rooms overlooking the atrium have a nice view, but might be noisy. Our room faced outside. Not sure...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Brewbaker about Caribbean Cove Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caribbean Cove Hotel & Conference Center

Also Known As:
Caribbean Cove Hotel And Conference Center
Caribbean Cove Hotel
Caribbean Cove Hotel Indianapolis
Carribean Cove
Holiday Inn Indianapolis
Carribean Cove Indianapolis
Indianapolis Holiday Inn
Address: 3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
Region: United States > Indiana > Indianapolis
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #143 of 185 hotels in Indianapolis
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Caribbean Cove Hotel & Conference Center! The Caribbean Cove Hotel is home to the fun and exciting Caribbean Cove Indoor Water Park. Reserve a Caribbean Cove Package & enjoy over 50,000 sq. ft. of water fun, including 3 water slides, 2 spas, a sports activity pool, a leisure river and kid s island complete with a water bucket dumping station! A visit to Caribbean Cove can really work up an appetite, stay the day and grab a bite to eat at Calypso Cafe then onto more fun at Crazy CoCo's Arcade with a ticket/redemption & merchandise counter. The Caribbean Cove Hotel & Conference Center is inspired by the Old World Charm of the French Riviera, with all the modern conveniences, including complimentary High-Speed Internet access and an on-site Business Center. Choose one of our on-site restaurants including Indy Sports Bar & Grille, Cafe St. Paul and Noble Romans Pizza. Our state-of-the-art fitness center and indoor pool/spa are available to all hotel guests. Whether you travel for business or pleasure, the Caribbean Cove Hotel & Conference Center at the Pyramids is sure to meet all your needs.If you have any questions or concerns please give us a call and a Manager will be more than happy to talk to you! ... more   less 
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