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“Great place for family gathering. Fun for everyone in a relaxed and friendly place!” 5 of 5 stars
Review of Caribbean Cove Hotel & Conference Center

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Caribbean Cove Hotel & Conference Center
3.0 of 5 Hotel   |   3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))   |  
Hotel amenities
Ranked #134 of 183 Hotels in Indianapolis
valann38
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
“Great place for family gathering. Fun for everyone in a relaxed and friendly place!”
5 of 5 stars Reviewed December 24, 2012

We took all out kids and grand kids here and are having a great time. The front desk arranged for our four rooms to be all together with a huge deck we all shared that overlooked the indoor pool and activity area. It made a great place for congregating the entire group. The waterpark has something for all ages and the service is excellent--from the front desk to the waiters to the lifeguards. They are definitely doing a great job of training their staff on customer service. I highly recommend this place for large family groups.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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402 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Fort Collins, Colorado
Top Contributor
279 reviews 279 reviews
91 hotel reviews
Reviews in 117 cities Reviews in 117 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed December 4, 2012

Our company held a meeting in the conference center midweek. The waterpark isn't open during school days/weeks, so the hotel facility was completely empty. It was weird to be in a 4th floor hotel room (key access only on that floor) and not hear anything. No doors closing, no footsteps. You would think that would be ideal, but it was kind of eerie.

I had good service. The rooms are good sized, but old and tired. The floor in my room was shiny from years of being walked on and having bags dragged over it. I'm sure it would be fine for a night with the kids. (Although Wisconsin Dells has some pretty nice waterpark hotels, so it is possible to have a quality room .)

Oddity- If you're carrying boxes or heavy items, the only way to access the upper level meeting rooms is with this dressed-up freight elevator that you have to operate by holding down a button. It's cool-looking, but tough to operate if you're actually carrying boxes.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, December 18, 2012
Thank you for your response. The last few months of the year our hotel typically is a little less busy. We are a great hotel for families but also big enough that business travelers can get away and enjoy some piece and quiet. Our hotel has something for everyone!
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Omaha, USA
Top Contributor
75 reviews 75 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 25, 2012

My family stayed at Caribbean Cove on Thanksgiving night during a holiday trip to see relatives. We are a married middle-aged couple and two teenage boys.

We did not go to the waterpark, but there is a regular hotel that guests can use. This is a huge hotel, with numerous wings and a large atrium containing the pool, arcade, pool tables, and sitting areas. Breakfast is served in the St. Paul restaurant, and there is also a sports bar and considerable conference space.

Our first room included a king bed and a pull-out couch that was too small for two teenage boys. The hotel switched us to a new room, which contained two full-size beds rather than the hoped-for queen beds. Full-size beds are not large. We managed for a night in tight sleeping arrangements.

The toilet in the second room clogged, and it took the hotel staff 90 minutes to fix it. During our second visit to the front desk, it was revealed that the maintenance person was unexpectedly gone, and no one could locate a plunger anywhere. Frustrating. Fortunately, it eventually got cleared at about 11:30 pm.

Our room must have been adjacent to the HVAC system, because it was really loud in the bathroom. However, the noise was not bad in the sleeping area.

Overall, rooms are average and adequate.

Caribbean Cove is not the right choice for businesspeople or couples, or for particularly picky travelers. However, it works well for young families hitting the waterpark, or for groups holding reunions and parties in the atrium.

Room Tip: Rooms overlooking the atrium have a nice view, but might be noisy. Our room faced outside. Not sure...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed November 3, 2012 via mobile

Hotel allows way too much noise way too late. It was so noisy that we could not sleep until at least midnight. Compllaints were simply answered with "we can not control other people's children" who were screaming chanting running through halls knocking on doors until after midnight. Not at all what we paid for!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, November 14, 2012
Thank you for your response. We do have overnight security at our hotel and although it is hard to manage a hotel full of over 600 guests on certain nights we are working to keep noise levels down. We do encourage parents to keep an eye on there children in late hours of the night and do have a policy to remove any guests are continually disturbing other hotel guests after receiving a warning. Thank you for your input and we work to correct this issue.
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Glendale Heights, Illinois
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 29, 2012

The kids really enjoyed the waterpark - that was the whole point of the trip. They were entertained for hours the whole weekend. My advice for the hotel - get queen beds - most people are traveling with kids and the kids sleep with them - full size beds just aren't big enough - we ended up sleeping on the floor. Also on the weekends there are not enough inner tubes for the crowds, so going during the week is better. The best part for me was the breakfast. Every day we had a great choice of potatoes garnished well, french toast, bacon, scrambled eggs, cereals, fruit and yogurt. We were given wonderful attention by the waiter. I had to give this a "4" based on the beds though!

Room Tip: Try to ask for a room closer to the back where the waterpark is
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, November 14, 2012
Thank you soo much for your positive response! We appreciate you taking the time to let us and everyone else know you had a great time at our hotel. We are always working to make our hotel a better place for you and our guests, so thank you again for your input!
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Fort Wayne
1 review
1 of 5 stars Reviewed October 22, 2012

When we arrived, they did were unpreparer with our free breakfast tickets. We requested to be close to another family with our trip. They were two floors higher on the other side of the hotel. There were suppose to have towels in the water park. We did not find any and we asked for them to be replenished three times during our visit. All requests were not complied with. In our room, we asked housekeeping to provide additional towels, they never came. The tiles were cracked and the hair dryer did not work. The restaurant served cold food and it took forever to get. Insided the park, there were not enough intertubes for the lazy river/rides and the park was not at full capacity.

Overall, our kids loved the park experience, but as parents, we will not go back to this water park. Anyplace would be better!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, November 14, 2012
We are glad to hear your kids loved the water park! We have recently ordered large amounts of towels for the water park. Unfortunately towels are a hot item at our water park and many of them leave our hotel at the end of each day. We have created a system to have more towels available for future guest. I sorry to hear your breakfast tickets were not available right away and I will pass the information along to make sure it is acknowledged.
We do have many requests each day when it comes to room types and locations. Our front desk staff tries their best to meet everyone’s requests but sometimes it is impossible. That is why we try to let our guests know that will try to honor your request but cannot guarantee it due to the fact that we may not have availability. Thank you for your response and please call 317-872-9790 and a manager would be happy to talk to you about any concerns you had.
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Naperville, Illinois
1 review
1 of 5 stars Reviewed October 21, 2012

The only thing good and decent about this hotel is the location, close to restaurants and the interstate. Everything else about this hotel and waterpark is beyond pitiful. The pool water is cold and good luck asking the staff for a towel while at the pool, they politely handed me one hand towel to use for my family of four! The door to our room was also broken. The door handle did not work properly. You hand to pull the handle up, not down like any normally functioning door, and push hard as the latch does not completely go into the door. The thermostat in the room gives a different reading from what it is "set" to. Good luck trying to figure it out to be comfortable. Now that as if all of those annoyances weren't enough for you we have the icing on the cake. The COCKROACH! My husband crushed it and then took it to the front desk in the washcloth that he used to kill it and they could have cared less. She said "oh." got him a new washcloth. He asked if they even wanted the room number and she said "oh, sure." I'm sure they have every intention of calling an exterminator, but I wouldn't hold my breathe. We are NEVER staying here again. Do yourself a favor and stay somewhere else and go visit the municipal indoor water park instead.
If they could find the right management this place could be absolutely awesome, but sadly the management could careless.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCH M, Manager at Caribbean Cove Hotel & Conference Center, responded to this review, November 14, 2012
Thank you for your thoughts. Our Rooms Director has been made aware of your issues and will investigate them seriously and efficiently. We do have a contract with a company to do bi-monthly inspections to make sure our hotel stays clean and safe. Please call 317-872-9790 and a Manager will be more than happy to help you with your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribbean Cove Hotel & Conference Center

Address: 3850 DePauw Blvd, Indianapolis, IN 46268 (Formerly Holiday Inn Select Indianapolis North (At The Pyramids))
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #134 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Caribbean Cove Hotel & Conference Center 3*
Number of rooms: 344
Official Description (provided by the hotel):
Welcome to the Caribbean Cove Hotel & Conference Center! The Caribbean Cove Hotel is home to the fun and exciting Caribbean Cove Indoor Water Park. Reserve a Caribbean Cove Package & enjoy over 50,000 sq. ft. of water fun, including 3 water slides, 2 spas, a sports activity pool, a leisure river and kid s island complete with a water bucket dumping station! A visit to Caribbean Cove can really work up an appetite, stay the day and grab a bite to eat at Calypso Cafe then onto more fun at Crazy CoCo's Arcade with a ticket/redemption & merchandise counter. The Caribbean Cove Hotel & Conference Center is inspired by the Old World Charm of the French Riviera, with all the modern conveniences, including complimentary High-Speed Internet access and an on-site Business Center. Choose one of our on-site restaurants including Indy Sports Bar & Grille, Cafe St. Paul and Noble Romans Pizza. Our state-of-the-art fitness center and indoor pool/spa are available to all hotel guests. Whether you travel for business or pleasure, the Caribbean Cove Hotel & Conference Center at the Pyramids is sure to meet all your needs.If you have any questions or concerns please give us a call and a Manager will be more than happy to talk to you! ... more   less 
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Also Known As:
Caribbean Cove Hotel And Conference Center
Caribbean Cove Hotel Indianapolis
Holiday Inn Indianapolis
Carribean Cove Indianapolis
Indianapolis Holiday Inn

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